Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
So far so good using this app to talk to my friend, would recommend Do you anybody looking for an inexpensive way to talk to somebody on the inside.
Was an experience to remember. Easy to understand not to mention affordable. You Guys are super smart
This is a great way to send photos and very easy it's very convenient and I know the pictures are getting there safely
Pigeonly has taken communication with an incarcerated loved one and gave us yet another way to keep in touch with our loved one is prisons. I love the photos and greeting cards. Your skipping the time to order then and then waiting Them to arrive then send out so it takes off about 3 fays of normal mail. I'm going to continue
To use Pigeonly whenever I need to send to a loved one
Easily send pictures to imates and only 99¢ for the first month and you get to send unlimited pictures.
I like how easy it is to send my fiance letters and money. But I have had a problem with the phones yours truly Tiffany Lortcher
Thank you for offering an alternative way to communicate with my loved one.
I was not able to understand how to do the phone portion on the site, or fund the commissary at that location. I wish everyone was on board to be able to send funds. Tomorrow I will try to handle setting up the phone.
I was also deeply moved that an inmate recognized the need to create this website, and turned a negative circumstance, into a positive site that helps so many people. It gives me hope that my daughter may some day do the same. Recognize the situation that she is currently in, and turn a negative into a positive that can help other women in similar situations.
I have sent 2 greeting cards with no issues but tried to do a third card the same day I did my second greeting card and was not allowed to complete my transaction. I am waiting on the phone to see why now.
I sincerely apologize for the confusion the reason you are only able to send only one of each product at a time is that we don't want the facility to throw out any of your important mail in case they have a restriction as to how many mail orders of the same product can be received in one day.
Absolutely wonderful and very happy to share this with everyone I know! Thank you Pigeon! I can connect with my family and friends now and it's so much cheaper.
Pigeonly is a great and stress free way Of staying connected to your loved ones during this unexpected time. I recommend this to any and everyone that needs to stay connected conveniently and on a budget. The only thing I'm upset about is I didn't know about this sooner.
After my fiancé was incarcerated I felt completely lost. He has been gone only five days but for five very long days I have tried desperately to talk to him but my phone provider doesn't allow calls from his facility so I searched until I finally found Pigeonly. I'm still lost without him but at least I know that he now knows he hasn't lost me. And I can tell him goodnight before I go to bed with a postcard or just a photo so he doesn't feel so alone. Your company has touched my heart and I'm sure many others who have felt just as lost as I was. Thank you for your wonderful service.
When i signed up for this service. I paid for photos and phone and my husband hasnt been qble to access the phone service and im out of money. So what do i do?
Hello Cristina, We apologized for the experience you had. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you have any other concerns, please do not hesitate to contact us at (800) 323-9895. We are open Monday-Friday@ 6 am-4 pm P.S. T.
These people really helped me stay in contact with my wife her in Carolina and me in Colorado if not for them don't know wI would have done I would have had to get a second job to pay for the calls so really THANKS to all of you guys
Hello James,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Pigeonly is amazing, you can send letters, pictures & personalized postcards within minutes without having to go anywhere & cheap!
I wrote a letter without writing a letter! It was so cool! I'm not sure how I will get the letter back but it's cool that I didn't have to actually write one
Very easy and cheap calling rates.and if u have questions there's always someone there to help out really recomend it.
Thanks for giving me the ability to communicate with my inmate. Weve sent pictures and postcards and are able to enjoy lower prices on phone calls.
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
USELESS THEY BREAK THE GUIDELINES SO INMATES DONT EVEN GET THE MAIL OR PHOTOS THEN SAY THEY CANT REFUND YOU BECAUSE ITS BEEN SENT ALREADY SO THEY RESEND IT ONLY FOR IT TO BE REJECTED DUE TO THWIR RUL BREAKING AGAIN.
Hello Marrissa and thank you for the feedback. We do regret the negative experience you had. Unfortunately we cannot be aware of every single rule and regulation at the thousands of facilities across the country. We do have a money back guarantee when said facility will not allow specific products. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. We look forward to hearing from you. Thank you.
Pigeonly is like a bridge over troubled waters if you have a family member incarcerated and the facility uses Pigeonly. The greeting cards and easy use tools for letters, commissary and etc are very well thought out and computer dummy friendly. I love the service and they get 5 stars from all day.
Hello Robert,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Amazing way to connect with your loved one! Very personalized, always get your message out when needed.
Hello Ranee,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.