Well first I've put my order in 3 mths ago. My husband still has not received photes they message me saying they were sorry and offered a free month. Then a week later tried to take the money out of my account. I called to check on status of order said they were processing my order at that moment. Month later still no photos. He comes home next month I wasn't able to use the phone number options. And they are still trying to take money out of my account. And still no pictures. So I suggest using the old fashion way. Good luck this company sucks.
This company is a joke. Said that the fee was 7.99 a month. Charged anywhere from 7.99 to 19.99 multiple times a month. Tried several times to cancel service. They wouldn't cancel it. Had to cancel bank account to finally stop the payments. Charged over 500.00. Beware of this Scam!
Your service is okay I only joined for the postcards and when I didn't pay the $12.98 to continue because I didn't want to continue then you constantly call my house and continuously try to take it off in my credit card I do not like that if I want your service I will continue to pay for your service don't try to take it from somebody
Hi Jamie,
We apologize for any inconvenience you've experienced with Pigeonly. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you kept receiving calls continuously. I appreciate you letting us know about your negative experience and if you need any other assistance please do not hesitate to contact us.
I have only sent a few pictures and a letter he got them on a timeily manner to me it was like sending a text message and i cant send pictures stright from my phone they send it and all for you very convenient for me cause everything is at the tip.of my finger tips
Hello Malena and thank you for the positive feedback. We are happy you enjoy are site and are here to assist you every step of the way. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
This is a mon-fri service. If you have any problems on the weekends it doesn't work. They never answer the phone. They aren't helpful at all.
I have 25 on my account and the number still doesn't work. It picks and chooses when it will work.
Hi Debrah,
I apologize that we did not reach the 40-60% off I am glad to know that your other services are working smoothly but deeply sorry for the experience. Sometimes certain facilities have additional set rates which is something we nor any other phone company can deduct from, feel free to call your facility to verify what their set rates are. Thank you for being a customer with Pigeonly, we try our best to get the best deal possible. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
So this company sucks, their system is incomplete. Web site and app all have major issues especially when it comes to the account management section. I uploaded a photo to send to my cousin, well they send 2 copies of the picture one was a post card with a note on it. Well the Maricopa jail wont accept pictures with notes on them so they both got returned. Why did they send a picture to the jail knowing the system wouldn't accept it. Also i was supposed to be charged once for 26 bucks, they charged my card every week, guess it was a system error. Stay away from these guys, use the jail or prison's other options.
Hello Christopher, I apologize for the confusion and dissatisfaction you have felt. We recommend calling your loved one facility and asking what their regulations are before sending any mail as we simply provide you the options and means to communicate through the mail. However, every facility is not the same so our limitations to our services are wide, you simply have to ensure to maintain within your loved one's regulations. Please call us at your earliest convenience at 1800-323-9895 regarding your charge claim to fix this issue right away.
I was subscribed. I canceled my subscription a year ago, see today that I was charged $34.99. The card that they charged was not even on file, they should not even have that cards information but they somehow did and charged it without me even having a subscription. I saw from other reviews other people saying the same exact thing being charged $34.99. And that they would do an investigation and they said the same exact thing to me. Completely bizarre that they charged a car they should not even know the knowledge of.
Hello Sabrina,
Thank you for your review. We are sorry to hear about this we take every claim of unauthorized charges very seriously and make every effort to rectify the situation. We will make sure this gets corrected for you. Please give us a call if you have any further questions or concerns. Our hours are Monday to Friday from 6am-6pm. Our toll free number is 1-800-323-9895. Thank you for your time and patience while we handle this matter.
Extremely happy I can do everything for my loved one in just one site... helps put financially and I don't eveb have to send out mail. Forget to add fubds when its all provided for me on pigeonly... me and my loved one appreciate the effort to making so easy and convenient..
Hello Ivette,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
I am trying it out see how it works compared to the other one. I couldn't find it stated anywhere how the inmates receive their mail, photos etc. for instance is it sent to facility and facility prints their email and photos letters etc out And then sent to inmate, or is it printed out from pigeonly then sent through U.S. Mail... So 30 days to try it see what's up then
Hello Meghan. We do indeed print what are customers upload to us on site and mail it off on your behalf. If you have any further question, feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
I canceled my Pigeonly account last night after my mom told me that I got charged 3 fking times! I'm
Going to the bank to see what they can do. The only reason I got this is to send pictures to my friend who's in prison. Anyone else had this issue? Wasn't just me, one of my friends as well.
Michelle,
We sincerely apologize for these charges, we understand why you are upset, but we will make sure you are granted a refund if you were incorrectly charged. Thank you for bringing this to our attention and apologize for any inconvenience. Please give Pigeonly a call at your earliest convenience. Mon-Fri 6 am-6 pm 1-800-323-9895.
Nice! Thanks for the good service. I like this much !
For the first time I saw this I was surprice . Good service. I been living at the Philippines right now and all when Im not busy i always visit this website.
Hi Kim,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
It's a good platform to contact to your loved ones. It's very helpful based in my experienced because I can talk to him even though im in different country. And the letters that i sent to him iwas really dilevered. It is really a genuine site.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I was disappointed that I couldn't complete my order online. I had to call customer service, which was so busy that I had to leave a callback number. Fortunately, I was called back quickly and was able to complete my order. Hopefully my friend will receive the pictures and message I sent quickly.
I apologize that we did not reach the 40-60% off I am glad to know that your concern has been worked on and is resolved but deeply sorry for the experience. Thank you for being a customer with Pigeonly. If you have any more questions or concerns please do not hesitate to contact us@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST. Have a wonderful day!
Pigeonly is probably the best website I have found for staying in touch with your loved ones for a great price, because let's face it, sending your loved one pictures, letters, postcards and your phone time, those are all PRICELESS but Pigeonly makes life just a little less stressful with reasonable pricing. Thank you Pigeonly for allowing me to afford all those great things we love to send our loved ones but sometimes don't have the money, you make it affordable to do so or sometimes our days get busy and we don't have the time we wished we had to write a hand written letter or haven't talked on the phone with our loved ones for a little awhile. You make it as easy as one click away from sending them just a little somthing to brighten their days when we all know they need it most! Thank you again. -
A Proud Wife Of A Inmate
They charge you and never deliver on the service. I ordered photos June 3rd and they never delivered them. All they say is we cant refund you and the order is being processed. They are fraudulent. The owner kendricks hutson is a former convict and based on this fraudulent service he should be back in prison. Use free prints or another service. Stay far away!
Hello Jai and thank you for your feedback. We regret the experience but do offer a money back guarantee in such instances. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you.
With literally any inmate you may want to. I have several family members in in different facilities across the country, so this is like my one stop shop for all of them.
Thanks for the awesome review, Ashley! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything. Have a great day!
I had a very hard time navigating and figure out how to set up an account along with adding money into my account only to figure out that I end up with a whole different number for them to call rather than my own phone number which I find very weird and confusing I still have yet to be able to contact my inmate because they don't know my phone number and I can't get a hold of them and it takes three to five business days to send a photo where as to in my county jail it to ok an 1-6 hours at most
Hello Brittany and thank you for the feedback. Though a bit complicated for some, you are one call away from being assisted to see how user friendly our services can be. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you.
They make the time away from my love easier, there Price's are reasonable, they give you many ways to be able to communicate with loved ones thanks a billion trillion
Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers too loved using Pigeonly
They charged me fees of $7.99 and $2.99 up to $40 within 21 days, they hurried and reversed the charges after I called them, But I cancelled my services through them because I didn't like that they just took money off my card whenever they wanted. They sent me an email confirming that my account was closed and I wouldn't be charged anymore, I went to their website and deleted my card info and what do you know a month later they started charging my card again! I had to call my bank and order a new card just to make sure this company doesnt keep stealing from me! DO NOT USE THEM!
Hi Karri, I do apologize for this inconvenience. Those are fees that are automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away.
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
Please let me know if for any reason you have not been refunded.
Thank you and once again we do apologize for the inconvenience.
It has been easy to use. No complaints. Help center gets back to me fast. It was easy to find my husbands information. Even after he was transffered I was able to loacte him and send him pictures. Best rates as well.
Melody, that is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Overview
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tamara and thank you for the feedback. We deeply regret the past experience and would love to rectify the situation. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you.