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Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
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This is a amazing service offered to keep in touch with inmates and very affordable also very easy to use
It's easier to be able to write an email like message to send to an inmate in the county than it is to hand write and stamp and mail one. In fact, I've hardly ever written anyone in the county before when that was the only way you could contact an inmate for the longest. Thanks to this app you can send pictures and letters is pretty cool.
Thank You so much Tina for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It makes communicating and sending photos to loved ones so easy. It's a simple process and I'm happy I found this website.
Hello Nichelle,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It's easy to stay connected with you family, friend, loved one it's easy. It makes your life easier so you don't have to leave anywhere say your at work or sick in bed you have it right there on your device
Hello Roberta,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
I like the free sign up credit i also like that i will soon be able to video chat with my loved 1 im sure that would make his day
Hello Heather,
We are pleased that you love our services, and glad that it was easy to use. Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
The only thing I wish it had was video visits, I don't live in NC so it's hard for me to have transportation, besides that its wonderful.
Hi Jill,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. So sorry video service is not available with our company but glad you enjoyed our other services. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
It made it so much easier to get. My photoes to a loved one and saved a lot of time. Great prices as well
Hi Karly,
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience
I love this website. They get access to their stuff so quickly. Who ever invented in this website is a genius.
Hello Jas,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to speaking with you again.
I want to thank y'all for everything y'all do for everyone to stay connected to their loved ones y'all are the best.
Thank you so much for your kind words, Brittany. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I absolutely love the ease of this system and being able to keep in touch with loved ones. The price is great and offers so many specials to help you stay connected.
Thanks for the awesome review, Carolyn! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
Seems to be a great site. With good service and feedback. Even emails u to ask about how it was. Thank you for your services and helping stay connected to the one I love.
Hi Maxanna,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I found this site in browser search. My keywords were letter to an inmate California Prison & I chose PigeonOnly simply bcz the history of pigeons as letter carriers! It's quick it's a great value & it's so easy to navigate.
What a funny yet true correlation, thank you for your kind words, Jacqueline. We're glad you are part of the Pigeonly family and trust us to stay connected with your loved one.
Super easy to use and better than any other app or website out there to stay connected with a loved one!
Many thanks for your review. We aim to delight our customers every time and I'm so pleased that we were able to exceed your expectations.
Im glad i found a app like thixz i can write letterz send photox n talk too thank you pigeonly now i can tk m send photos of family to my husbsnd
Hi Marissa It’s important that you know how passionate we are about providing you the easiest and cheapest way to stay in touch with your loved one. Thank you for your great review and thank you for your choice to use Pigeonly to stay connected with your loved one.
I think it's a cool app I like the little note you can send with your picture order. It made my inmate smile and feel loved. Isn't that the best thing ever to make someone feel good
Aw Shani I'm glad you love our services and correct, you're able to send 160 characters with photos. Thank you for your kind words.
It was really easy to understand and to use. Very quick and fast. Wasn't too hard to figure out either
Many thanks for this amazing review Casey! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one.
I love this site because I can't physically visit my loved one and it helps me keep in contact. Its very easy to navigate through and not that expensive.
I'm so happy to hear we were able to help things make easier for you Linese! Remember you can send photos, letters. Greeting cards, post cards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review Linese.
I have yet to hear from my fiancé as to whether or not he has received my pictures through Pigeonly but overall it was very easy to get set up and work.
Thank you, Charlee your review is very greatly appreciated, processing indicates that your picture is on its way to the facility. We aim to fulfill your expectations and hopefully, our services reflect that! Thank you for choosing Pigeonly
I'm still waiting to hear from an inmate... it's was a little hard to navigate at first. Kinda spendy for the phone service but hopefully worth it when inmate calls.
Hello McKenzie, thanks for the feedback. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I am a single mom with no transportation and a loved one in jail. With the help of Pigeonly, I was able to stay in touch with my loved one, send pictures and fund commissary without leaving my house.
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs. We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelsey, thank you for this amazing review you wrote! We are glad you are finding everything with ease please don't hesitate to contact us if you ever have any questions.