I purchased it with the hopes of getting the "best" call rate which i did NOT get I was still being charged regular jail rate, with the 25 dollars I wass able to do 4 20min calls and then told me I had to add funds to my balance? No point of me paying the monthly fee when my inmate can just call me to my regular phone and be charged the same without monthly fees on top of the min/rate calls. I talked to customer service and he told me he would call me back with a "new" number to give my inmate and with that one i should get the "best rate", the day has ended and I recieved NO phone call nor email with this "new number" I was suppose to get. Just stay away from it.
Well to start my bf kept getting a busy signal then I was charged the initial 25$ three times but did get my REFund I'm not sure yet as to how the mail & picture process will go just sent
Pics today but as of now would not recommend it
Hello Kristina and thank you for feedback. We regret the negative experiences and frustration you have experienced and would love to make it right. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
I love this services because I Don'tt have to pay extra for printing or shipping. I just wish we had more options on the custom cards. Over all I am very satisfied with it.
Hi Diana,
We are happy to hear you had a positive experience at Pigeonly! We value your input and encourage you to let us know more details about your experience with us.
It saves a lot of time and I don't have to sit and write letters I don't got to go and take pictures out and do all this stuff just do it right for my phone and I am good to go you guys are really awesome
Thank you so much for your kind words, Cici. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
DO NOT US THIS APP! I stopped using this app about a year ago because random charges would appear on my account from Pigeonly. I called and asked that they would give my money back and to please remove my billing information. They said they would, one year later they charged my account two charges of $26.06 a total $52.12, again without my consent. They are robbing people and hoping you won't notice the charges. THIEVES. I can believe they still have my account information after one year and after they said they were removing it. DON'T SIGN UP TO THIS APP.
Hi Jennifer, please send us an email at support@pigeon.ly right away so we can look into this for you. We will need your email and phone number to research the issue for you.
This is a very good site fast easy and affordable. I'm glad I came across it! I live in texas and my friend went to jail in kansas nad he gets my mail the same day thank god!
Hi Krystal,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Being able to talk to my Husband while we go through this situation together for hands down best deals for love one too there incarcerated love ones has been our live line!
Hello Kristine,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
This company is a joke. Signed up to use the service, waited weeks to be told they would let me know when they would be able to provide me with the service I requested. Canceled the service because I wasn't happy paying for a service I couldn't use and over a month later, I still see charges from the company.
Hi Tiffani, I apologize for this inconvenience. We do have a 100% money back guarantee so if the service paid for was not provided we are more than happy to issue a full refund. Please give us a call so that we can rectify this issue. Our number is 800-323-9895 we are here from 6 am - 6 pm PST Monday - Friday. Please use reference code 8235. Thank you.
I was very unsatisfied with inmate was tryin to call I couldn't even answer a free call because of this the number that was given to me. I thought I was paying for my number not some fake number. I just really wanty money back
Hello Sabrina. We apologize for the negative experience you had. We would be happy to resolve your issue. Feel free to contact an Account Manager M-F 6-6 PM at 8003239895. Thank you
It was alot easier to sign up then I thought it would be. I sent a pic already with my pigeonly number on it. Not sure if she received it or not. I haven't received a call from her so not sure If the jail relayed the pigeonly number to her otlr not.
We tried our best to make the process of signing up for pigeonly services quick, simple, and convenient. I am grateful for your business with our service. Please call us if you need any answers or help with anything.
Its is difficult because of the different number the inmate has to call. You have to get the number to them b4 they can call it which can be hard to.it does have photos u can send of urself ajd family to the inmate is nice.
I was continuously charge for 3 months and my pictures were never sent they actually we're returned to Sender 2 months in a row and I was again charged the monthly fee I guess they attempted to resend them without success but still charge me
Hello Marko,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to 1.800.323.9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I signed up for this service and it was GREAT while I needed it. I cancelled in April of 2019 and I'm STILL getting charged for services. I don't want to cancel my debit card number b/c it's linked to everything.
So far I'm out around $150 and now they are telling me that they'll have to mail me a CHECK in 3-4 WEEKS! Absolutely ridiculous.
Pigeonly lets you connect with your loved one without spending a fortune. My husband has received everything I've sent on the day pigeonly said it would arrive. It's fast easy and reliable.
I can send letters and receive super cheap phone calls because of the service pigeonly offers. They are amazing and it's so easy to keep in touch with my husband who is incarcerated.
This is a terrible company.my brother was released October 2018. I cancelled sub 4 times they refunded $21 had contact bank to finally have them blocked Do Not trust this company. Thieves
Hello Morgan,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
Please give us a call@1800-323-9895 to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
My experiences were nothing, but positive. During my husband's transfer, pigeonly offered us a temporary local number while in transition. Then again upon arrival at new location.
Pigeonly helped me get in contact with my loved one that was incarcerated. Made phone call cheaper for us to talk. And I can send unlimited letters to them. Thank it's was an awesome find.
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Great way to keep in touch, at lower costs with your lover ones. Katt was amazing and helped me get set up when I was having difficulties. Thanks pigeonly
Dear Chevelle, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are elated that we met that mark! Kind folks like you make our job a pleasure.
This is the most convenient and best app that is out there for sending your loved ones postcards, photos, letters... Its an all in one stop. I am very pleased with this site. THANK YOU
That is music to our ears! Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience (800) 323-9895, M-f 6am-6pm PST.
Overview
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adriana. Allow us to clarify the specific claim about or Best Rate number. We aim to save users in the range of 40 to 60% and when we are not in the position to do so offer a money-back guarantee. Please feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you and stay well.