Its the best ever, makes things way easier and faster. I love it. I can send pictures letters cards without struggling at all. Thanks for this program
I sent pictures to my loved on and he got it in a couple days. Next month I will try the postcard service, at $2.99 you cant beat that price! Thank u pigeonly
Pigeonly could at least let inmates know when money has been deposited into their account. And the money they provide that says "on us" i have yet to see.
Hello Roberta, we apologize for any confusion or perceived miscommunication regarding your account. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I signed up for a "forever free" plan and was charged $34.99 back to back a month later. Don't buy into this scam, choose another company or send your loved one physical mail.
Hello Jerrica, thank you for your review and for bringing this to our attention. We would like to have this corrected for you as soon as possible. Please call us at your earliest convenience, we are open Monday to Friday from 6am-6pm. Our toll free number is 1-800-323-9895. We look forward to assisting you.
It's easy to set up. U can send pictures for cheap prices send your loved ones money and it never fails all my stuff always gets sent I love this website
I was able to send my son pictures of his children 3 and 5 year old. They don't understand where their Dad is and thought it would give him the incentive to do right.
Juanita, thank you for choosing Pigeonly as the best way to keep your family in contact. We are happy to hear you are enjoying the services!
This service does save money to talk with inmate although I had many times where the calls didn't go through for a couple days. And the monthly fee went up from 4.99 to 19.99
Hi Danielle we're so glad you're a customer with us here at pigeonly! Customer service is our top priority, if you ever need any help or have any questions you can reach us at@ 1800-323-9895. We’re here M-F 6 am - 6 pm PST
Easy sign up and directions were clear. Worked fast. Would suggest a better receipt or view on orders though. It will say processing but doesn't say if I finished on my part.
Hello Kothy. Perfect example as to why we value your feedback so much, to know where and how we can improve. Thank you for choosing Pigeonly.
I don't trust Pigeonly. It is supposed to be a communications system but I had an email from them that looked like some kind of dodgey investment / pyramid scheme. Be very wary.
Hi Helen, we would like to apologize for your negative experience at Pigeonly. We would like to learn more about your specific experience and make things right. If you wouldn't mind giving us a call back at your earliest convenience 1800-323-9895 we’re here M-F 6 am - 6 pm PST, we would greatly appreciate it.
Easy no hassle very sufficient and easy to manage with great deals saving a lot of money I can keep in touch with my loved ones so they don't feel alone
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly
I was trying to Google a way to write my loved one in the county jail outside of mailing an actual letter, this popped up and it's definitely a game changer.
I absolutely love the fact that i cam send mail over my phone i live this website! It helps family stay in contact when they are already going threw so much
I'm so happy to hear we were able to help things make easier for you Angel! Remember you can send photos, letters. Greeting cards, post cards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review Angel.
I think it's a cool app I like the little note you can send with your picture order. It made my inmate smile and feel loved. Isn't that the best thing ever to make someone feel good
Aw Shani I'm glad you love our services and correct, you're able to send 160 characters with photos. Thank you for your kind words.
This site is awesome fast easy nd great priced. Also so much easier to send photos right away instead of going through the hassle of going and having them printed
Hi Moni,
Thank you for taking the time to leave us such a beautiful review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day!
Pigeonly is a company that cares about individuals who utilize their services I had an issue with charges that were not made by me the issue was immediately resolved
I love this site because I can't physically visit my loved one and it helps me keep in contact. Its very easy to navigate through and not that expensive.
I'm so happy to hear we were able to help things make easier for you Linese! Remember you can send photos, letters. Greeting cards, post cards, and articles from your phone, tablet, or computer too! Thank you for the wonderful review Linese.
Very useful online tool to write, send pictures and communicate with my husband. Hasn't processed fully yet, however it is the weekend. I would recommend to family and friends.
I wish my friends and family knew about this awesome website when I was in prison! My husband is currently incarcerated and I miss him terribly! I HAVE SPENT THOUSANDS OF DOLLARS TRYING TO MAKE SURE MY HUSBAND FEELS LOVED AND MISSED VERY MUCH! I cannot wait to get some feedback from my husband about this website and services! Thank you for all the time, effort and commitment put forth from all of you who make pigeon.ly possible! You guys make it so convenient to express our love to those behind bars!
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review Ashley! We are pleased that you love the service and are delighted that you are a customer of Pigeonly
Great service to keep in touch with your loved one. I can send up to 30 postcards with pictures and/or videos. This helps him stay connected with us so he doesn't miss any life moments.
Honestly i have had alot of corresponding with love ones, friends, and even have been on the other side receiving. I wont say im impressed with phone services because i never could see my phone account balance and i paid for a service twice in like 5 day period of 26$... Two different times and it wasnt necessary. But phone money seemed to last about the same amount of calls as putting it on from jail directly. But i can say that this offers new things like postcards... and pics to your inmate that is cool and something new for them to look forward to receiving. I think if a few things were fixed with webpage access and if the inmates could recieve pics at a faster pace it would be the best rounte to go but as os right now im not to impressed with what is being delt with. Its definitely something new to try though!
Hello Kathryn and thank you for the feedback. We do offer a money back guarantee when we are not able to save our customers money on phone calls. We love that you enjoyed our photo services and hope you are still utilizing them. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
Overview
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are thrilled to have you as part of the Pigeonly family Martha! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you and your loved one.