I've really had a good experience using this to communicate with my boyfriend. It's been very self explanatory and things get shipped and delivered in a timely matter.
Seems to be a great site. With good service and feedback. Even emails u to ask about how it was. Thank you for your services and helping stay connected to the one I love.
Hi Maxanna,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Glad I have found this website. During these times it helps me avoid going outside to send my letters & photos to my loved one. Price is also fair. Thank you for creating this.
I want to thank you guys for keeping the love of my life happy with your awesome postcards... that way I can send a message and a picture at the same time... thanks again
Absolutely amazing as soon as I finish creating the account I was able to send an inmate a letter providing the phone number which will be saving so much and we can be in touch more now. Thank you
Website easy enough to use. I do wish you had more information on how the inmate knows information or if we need to call to tell them. An app would be pretty cool.
Hi Ryanne, Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference, thank you for your feedback. Please call us any time regarding information and we will be more than happy to assist. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
Send 40 pics to inmate postcards w videos and letters easy and cheap. Brighten your incarcerated loved ones day letting them know someone is thinking about them.
Helped me stay connected with my incarcerated loved one. So thankful for this app. Had so many different ways to communicate with them at a great price!
Kylee, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
If it ends up where you cannot use their service at all they still take the money out of your bank account. Make up excuse after excuse not to refund money even if inmate near no longer there
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Everything was easy to use. I haven't got a confirmation yet or had my LO try to call to see if there was a difference but the website itself is very well laid out and self explanatory.
I talk to my loved one so much and I was spending over $100 a week just in phone calls. After using Pigeonly I am not saving 40% or more. It has helped me out so much.
Hello Iesha,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
Confusing set up but had good technical help with solving issues after calling the contact phone number. Overall its a good service and I am satisfied with the final result so far.
Pigeonly is amazing, I was honestly amazed by the 1st month fee being charged 99cent for the first month, it helped me sooo much, because adding funds to the phone is a lot of money I don't have at times but Pigeonly has a line set up for phone calls am starting at A PENNY a minute, I can send postcards, greeting cards, pictures and letters, all through this amazing app, it hasn't froze, kicked me off my app, nothing, it has been very secure, fast, and convenient for me too use! I'm so glad I've found this website, after the first month the fee does go up to like 28$ a month, but it's definitely worth it! Thank you lots Pigeonly, you definitely make communication easier and faster plus you give us more time to communicate because of the low fees!
Hello Cheryl!
We are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.
I absolutely love the ease of this system and being able to keep in touch with loved ones. The price is great and offers so many specials to help you stay connected.
Thanks for the awesome review, Carolyn! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Give us a call if you need anything.
Very easy to set up account and user-friendly. Only thing I didn't like was when I added the phone line it takes a while to verify other than not it's very good
Hi Serena, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. So sorry that the line line took awhile to get funded. Our standard time frame for funding phone accounts is up to 24 hours. If you need anything else do not hesitate to contact us.
Thank you for making everything so much easier I appreciate you all for everything God bless you all I do is write the letter and you guys do all the work my life is so much easier bieng able to stay connected to my boyfriend without feeling pressure and overwhelmed thank you..
I am so pleased with pigeonly for the ability to communicate with my son and send him pics. My son's incarceration is hard enough and pigeonly makes our time away from one another a little easier.
It's so much easy doing it online than having to send it thru actually mail. I like that you only pay one monthly fee and can send pictures and letter free
Tyveona we try to be reasonable so now you're able to use all of our services unlimited! Thank you for your review and we hope you enjoy sending pictures, letters, greeting cards, postcards, and articles too now!
I have needed to get in touch with a loved one. I set up the account, paid for the number and paid for the initial $25.00 deposit. That was Friday. Today is Sunday. My loved one has been trying to call me 6 times today and each time I have been directed to put in my card number due to low funds. I called them this morning and asked why can't I use the service I paid for. Their answer:
Your payment won't be processed until Monday.
MONDAY?!?!
So, let me get this straight, I pay for a service, I pay to load funds & because I don't have multiple cards to use, the card used to initially fund and purchase the plan, I can't use because it's being processed?
What the actual hell?
I'm sure they realize how much pain, anxiety & frustration that they are causing to not only the inmate, but their families and loved ones. The biggest problem? They don't care. They are awarded a contact performing services that are desperately needed, and even the representative on the phone agreed with me when I said that they are causing additional and unnecessary stress, leaving me basically "$#*! out of luck" until it's processed.
This company has absolutely no respect for families, no integrity and no compassion. I'm absolutely livid right now because he has called me twice while writing this and both times my card was rejected by the company. Not my bank, but pigeonly. The owner, CEO & Executives should be absolutely ashamed of themselves. This is completely unacceptable and immoral.
Hello Kathryn and we deeply regret your negative experience and would love it if you gave our services another try, with assistance from one our Account Managers to avoid such issues in the future. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you.
DO NOT TRUST THIS COMPANY THE ARE THIEVES. I cancelled a free trial almost immediately after I signed up and gave my bank card info. BECAUSE they could not tell me when he would be able to makes calls but that it would be more than a week and trial started that day! Now over a month later they are siphoning money out of my bank account. 3 times in less than week! They are lower than the belly of a snake THIEVES!
Overview
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristy,
We are glad you get it too Kristy, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review.