It was the best way to keep in touch with lived ones and the prices were good as well. What i liked most was the personal service during my last call where i needed help.
Price is great
Saves so much time with having to go get photos printed and hand write letters and go to the post office and pay more put to mail it over and that takes however long as far as I no it's pretty instant once I have sent my letters or photos that's all I have tried at the moment but I'm sure the test is just as easy
I have been using pigeonly for years with no problems. This year, however, I have been charged multiple times per month for ONE inmate and was charged SEVEN times in JULY. When I called them to dispute the charges, the call was dropped in the middle of me filing a dispute, then when I called back, a "manager" with a dog cough answered saying there was a power outage, but was still somehow able to pull up my file and again, call was dropped. I was unable to get through again. So, I DO NOT recommend you use this service!
Pigeonly made it very easy for me to communicate with my loved one. This was the first time that I have used this website and I didn't have any problems.
Helps send incarcerate loved ones pictures with no problem low cost. Gives loved one a fast beautiful happy letter ir picture brightened there day with a click of your phone
Absolutely love this site it is very helpful On sending pictures and staying in contact with our inmate! Makes it so much easier to stay in contact thank you pigeonly
Hi Amanda,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Great low prices very affordable I got the letters for $0.99 each for the first month and $4.99 after that with auto pay I'm going to get the voice calling
Hi Megan we are delighted you chose to use Pigeonly to get a hold of your loved one! Thank you for your wonderful review.
S so I have another app that I would use kissing my love one money and have video visits but I wanted an app did I could do more with and after of hours searching I found pigeonly. Now I can send cards letters and customize them the way I want to I really like this app I give it two thumbs up and I'll be using it to send Danny Maldonado lots of love.
Hello Beverly,
That is music to our ears! We are glad that you are apart of Pigeonly and that it was such a easy process for you. Thank you so much for that kind review if you ever need any more assistance don't hesitate to contact us, our first priority is a great customer experience.
Do not do business with them. I have to turn off my card, because they want stop taking money out if my four days out of five day $26.06 dollars: you have been warned.
Hello,
Please feel free to call us at 1800. 323. 9895 so we can discuss details and resolve any issues you may have. Thank you and keep safe!
This was an awesome site. Very easy to register. Didn't give me no problems or no adds getting in the way. The price is great n the service was even greater. I loved it..
Absolutely amazing website for sending letters and pictures. Saves you the time of having to physically write the letters i have arthritis so its hard on my hands to write typing is much easier.
Pigeonly is the best app for keeping in contact with loved ones who are incarcerated. They not only go above and beyond but they do it for a very low price. Best app ever.
Its just something new to get use to at first but once the ball gets rolling it gets easier. Long as the services reach my love ones inside the jail. I'm more than satisfied.
Fast & easy for me to be able to get In contact with my hubby! Can't be anymore happier with this because the mail takes forever and writing a letter takes up time lol
Kassy, thanks so much for your kind words. I’m so glad we were able to get you in contact with your hubby in a timely manner. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
I tried to delete my card information and it wouldn't let me. I called to cancel and the phone number was disconnected. Scam
Hello Jackie,
Once again, I would like to apologize for this experience. As previously mentioned, we recently experienced an outage that affected our business hours, but our phone number is now active again. We are available Monday through Friday, 7 AM - 4 PM PST.
Regarding your credit card information, please note that a credit card is required for all active subscriptions. Once you cancel your subscription, you can remove it, or you can contact us, and we can delete it for you. If you have any questions, please don't hesitate to contact our customer service department. You can also reach us via email at support@pigeon.ly.
Thank you
Easy uploading although pictures do not always show the correct way. Most are sideways, when i go to rotate them, they are upright but not not the same original size
Hello Tina and thank you for the feedback. Your issue could be device specific and one of our reps would be able to troubleshoot it with you over the phone. You may also contact an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
This service has caused me SUCH a headache as multiple charges have been coming out of my bank account nonstop for MONTHS now! I had just ONE order of pictures that were to be sent to a loved one (which was NEVER received) & after that, they had all my bank information and continued to charge my card 2,3, sometimes 4 times a month! I've called multiple times to get things straight, they only refunded a few of the fraudulent charges, & at this point I'm just gonna get a lawyer as well as the BBB involved. Freaking ridiculous! Please BEWARE FOLKS! Don't lose your hard earned money on SCAMMERS!
It was very simple and straight forward, I had tried other web sites been charged and he never received the email or photos. So far pigeonfly has exceeded the competition
Love it! Im so grateful to instantly send him pictures that are printed! Easy peasy. The videos are amazing ing too. I just wish he could send me a video!
Tara,
We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
I'm still waiting to hear from an inmate... it's was a little hard to navigate at first. Kinda spendy for the phone service but hopefully worth it when inmate calls.
Hello McKenzie, thanks for the feedback. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 if there is any complications regarding the voice service. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Overview
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rebecca, I'm happy to hear that you are pleased with our services! Customer service is our top priority. Please continue to be a Pigeonly advocate and thank you for your positive feedback.