It's easier to be able to write an email like message to send to an inmate in the county than it is to hand write and stamp and mail one. In fact, I've hardly ever written anyone in the county before when that was the only way you could contact an inmate for the longest. Thanks to this app you can send pictures and letters is pretty cool.
This wasn't what I expected at all I paid money to add a line which the inmate doesn't even have access to. So I'm out $25. The pictures and letters take a week or longer to get to the inmate not sure yet if it really works or not because nothing has been received yet.
Hello Jamie. We regret your negative experience and would love to discuss in detail how to make it better. Feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you and stay well.
I enjoy the service as well as the effort put in to find my inmate. Still trying to learn how to use it and was able to send a letter ( I think). Not sure how to tell if it had bean read yet tho or not.
Hello John,
We want to thank you so much for leaving a wonderful review and signing up with Pigeonly. Here is some information on shipping and what your able to see on your end. When you send out a letter or any other services it prints within 24 hours and ships out within 3-5 business days to the inmates facility. Once it arrives there it will depend on the facility on how long it takes them to get mail to an inmate. What you are able to see is that its been shipped and delivered. Unfortunately it wont show you if the inmate opened it or not. We value you as a customer and if you need anything else please do not hesitate to give us a call 800-323-9895 M-F 6AM-6PM.
This service is absolutely awesome... i love the fact that my love one gets my pics instantly and most of all that i can send letters through here. Been a customer for several yrs now off and on and i just love it. Thank u for this service
Hi Paulina, we are so pleased to hear you've had a great time with our company! Thank you for this wonderful review, we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.
Pigeonly was a quick and convenient way for me to connect with my loved one. I was able to send every day snapshots to make our loved one apart of our everyday life. The turnaround time was quick and I am just waiting on the next special delivery!
At first I thought this app had many issuse ones I was able to speak with a representative my negative thoughts disappeared. Thank you for taking time an walking me through the process of app so I can comunicate with my loved one.
Hello Aubrianna and thank you for the positive feedback. If you ever come across any issues, feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Do not use this site they billed my card 8 times in less than a month, When I called to report the first 6 charges they said they would fix but they only changed the name on the charge and continued to charge my card. Do not put your card on here.
Hi Jaymee, thank you for reaching out and reporting this. Due to the sensitivity of your account this issue would be best resolved over the phone. Please give us a call at your earliest convenience, 1-800-323-9895, Monday to Friday from 6am-6pm. We look forward to having this corrected for you.
It is the best way to keep in touch with loved ones and what I like the most is the personal service during my last call where I had quite a lot of questions actually. The staff assisted me in solving all my questions and concerns. Keep it that way!
I love Pigeonly! My son is an inmate at Forrest City Arkansas Federal Penitentiary and I send photos, a lot of photos and post cards to him regularly through Pigeonly at a very low price! Thank you Pigeonly so much for your wonderful service! You make a lot of people happy!
I paid for six month of unlimited photos, post cards and phone calls. It's been over a month and one postcard has been received. None of the pictures have been sent or received. I paid the monthly fee for unlimited phone call and it still costs me. 16 a minute. Definitely not what they advertise.
Dear Sharlie,
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on 1800-323-9895. We look forward to hearing from you and earning back your business.
I signed up for the free 3 day trial and ordered about 10 pictures. I purchased the 9.98 subscription for greeting cards and pictures to be charged monthly. My order continues to say processing and never went through. In the past 3 days I've gotten 20 dollars worth of unauthorized charges to my credit card. Very aggravating! You have to be a special kind of $#*! to take advantage of families trying to take care of their loved ones! Canceled my subscription and replaced my credit card with a gift card so these charges better stop. If not I will have to cancel my credit card!
Dear Hope, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to (800) 323-9895 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I have been looking for a service like this for so long. I am so happy that I finally found one that does it all with a click. It's hard having my husband in prison and this service will make my life so much easier!
I absolutely love this site. Its amazingly cheaper then any site I know. Plus the options of all the post cards and photos you can send your loved one is really cool. Its unheard of on any other phone companies. Plus they do all the work for you by printing out the pics you choose to send to your loved one plus they ship it as well. I really enjoy the fact that they offer the first month for only 99 cents.
We are glad you get it too Tonya, why go through the hassle when it can all be done from the simplicity of your phone, tablet, or computer?! Thank you for your awesome review we praise customer loyalty please give us a call and ask about our three, six, or twelve-month subscriptions and what more we have to offer for you when you get a chance. Serving customers like you make our jobs more enjoyable.
The price is very affordable especially on a monthly plan and it's very convenient to me sometimes I don't have time to sit down and write a letter when I can just type up a letter on this site and just send it to my love one
I found it confusing trying to set up my account. Probably would not have been able to complete if the chat service was not there to help me. I think she went beyond and over to help me. I would put in info and then it would say it was incomplete - overall, if I can get calls from my son it is worth it.
Hello Jane and thank you for the feedback. We regret that there was initial confusion but are happy that our Chat Representative alleviated your concerns. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
I was hesitant to use this form of communication to stay in touch with my incarcerated loved one, but I'm so glad I gave it a shot. It was so simple to set up and use. And the first month discount was a very happy surprise. Pigeonly is a great way to keep your loved one up to date on family, friends, and even the news! Give it a shot, you will be so glad you did!
I set up Pigeonly to be able to stay in contact witj my father. The set up for the services are pretty easy for the newer technology savvy group, but could use a bit for information on the products. The FAQ area answers some of your basic questions without having to contact customer service. I had to call for my phone number that you receive, but it was no more than two minute call considering I wasn't listening to the options. I do wish they were a bit more specific on when letters would be delivered through there services, but I'm waiting on a call on my father to determine how long. Also the minutes used per called would be great if able to see, but I understand each facility has there own charge per minute. Overall so far so good.
Scam master... they gave me a number and i used it but was still getting charged the same rate. Follow up by giving me another number and the new number was even more expensive. It should be against the law and we should get together and get a class action law suit against these scam artist.
Hi Trang. I can assure you that we are not a scam, our main goal is to provide services that help the families who are incarcerated. Sometimes the number is not deemed local by that facility resulting in no savings. It all depends on what the facility will accept as local, we know how expensive and stressful it is to keep up with those high calling costs. That's why we will issue another number free of charge to the customer with hopes the new number will be accepted. If for any reason it is not we can do the work to try again or issue a full refund to the customer. We have a 100% money back guarantee, so f you are not saving money it's a full refund. So once again I do apologize for this inconvenience but I'm more than happy to issue you a full refund if you were not able to save money with your Pigeonly best rate number. Pleas feel free to give us a call at 800-323-9895 we are here from 6 am - 6 pm PST Monday - Friday. Please use reference code 8236 and a manager will be more than happy to assist you. If you can not give us a call please provide me with your first and last name so that I can locate your account and assist you further. Thank you.
Still try to sent picture but didn't work yet. Something went wrong and still waiting for day just to a letter to though and no more letters can be sent until that one go frist. Still waiting 1 day already
Dear Khiem,
We want to sincerely apologize for your experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (800) 323-9895 M-F 6AM-6PM PST. We look forward to hearing from you and earning back your business.
Pigeonly goes above and beyond to insure your happiness with their company. I recommend them to everyone I know and don't know. I'm always able to keep in touch with my family. From my heart thank you Pigeonly from myself and our families. Happy Safe Holidays to everyone Christmas
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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Thank You so much Tina for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.