I have been incarcerated in the past and I love to keep in touch with my people. Pigeonly makes it fast, easy, and thoughtful. I have used other services before but Pigeonly is for inmates by inmates and I support that! I only wish that there was an option to send a service to unlimited inmates, like buy a specific service per month but with unlimited sendees. Hopefully in the future :) thank you Pigeonly!
Awesome very cheap to use there website alot cheaper the regular rate i hope all families know about this web site very simple and cheap to use my lived one told me about this so glad. Pass this on to anyone who may have someone incarcerated
My last use this service was 1 month+ ago when I stopped the service because wasn't happy with slow response from the customer service. Due to their price is still the one that is fit my budget and easy to use, I decided to try again. The service has been improved since then. I purposely went to call their customer service to ask something and get response quickly. So ok, I'll keep using.
Dear Andrew, Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Thank you for giving us another chance. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Excellent for Prom Dresses and also have awesome Wedding Dresses And it's also quite good for party dress at the Evening Dresses. I orders some dresses. And also saves me time & money.
I really love this company they have amazing ideas and m very easy to figure out and the price is great the only issue i have is it took almost 15 days to finally get mailed and 20 to actually get there
I was able to send my family a personalized greeting card in just a few minutes. The fact that I didn't have to go to the store & buy the card, write in it, & then ship it myself was the best. This is the most convenient way ever to communicate with loved ones in the system. I will continue using this service.
Thank you so much for your kind words, Bri. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
I'd never heard of this site until I was on google. Sign up is very easy as well as verifying your account. & once signed up I got a 10$ credit thanks to Pigeonly. Site is very easy to use and very organized as well. 10/10
Hello TL, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Pigeonly. We look forward to serving you for as long as you need us.
Won't let me pay or use website and they won't answer emails or phone calls to get help. Every time I try to use this service it won't work. Terrible business.
Hello Alexandra, thank you for your review. We are sorry to hear about the issues you have experienced. If this problem has not been resolved, please contact us at your earliest convenience so we may look into your account.
We have not used this service for well over a year now and they keep charging us! They stopped for a while after we called, but theyve begun doing it again. Shame on these people for taking advantage of alresdy vulnerable families. If you have a loved one in prison- stay away from this service.
What a rip-off! There is no clear answer how much it costs, they just keep telling you what a good deal you are getting and TAKING YOUR MONEY. The problem is, if you want to talk to your family in jail, you have no choice except to choose between all the companies like this one that can charge you whatever they want. Its the same with trying to get food to your inmate so they don't starve in there, you have the pay their price for ramen noodles. And it costs a lot more than walmart. But their sappy emails are TOO MUCH. Yuck. Never again will they get my money.
Hello Sandra and thank you for the feedback. We do our best to make it affordable and simple to stay connected with your loved one and when there is dissatisfaction we aim to get to the bottom of your concerns. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you and stay well.
I've been getting $2.99 charges by them for about 6 months. About $35 dollars in mystery charges so far. I called them, they said sorry, said it wouldn't happen again, and that they would refund me. It's been 14 days since I called; since then I have yet to receive my refund and I've been charged another mystery $2.99. Will call them again tomorrow to ask about it. I removed my card from their online portal about 3 months ago, so though it's not viewable it's still in their database and being utilized recurrently.
Hi Brandon, I apologize for this inconvenience. Yes that is a fee that is automatically charged to Pigeonly accounts depending on your subscription type.The good news is our refund policy is simple so if you were charged incorrectly the appropriate department will correct the issue and refund the charges right away. Have you received any refund as of yet?
The process to receive a refund can be as quick as 3 days but can take as long as 14 days, depending on your bank.
I will be more than happy to locate and refund any charges that were done incorrectly if it has not already been done.
I like this because u have unlimited access to writing letters and sending pictures! But I don't like it because u have to wait for one letter to clear before u can send another one! But I like it because I hate going to the post office this is easier n cost efficient
I'm new to this but sending pics in the mail has become aggravating to say the least. This seems to be an answer to those issues! I just signed up today, so I'm hoping this continues to be a great resource!
It's easy to stay connected with you family, friend, loved one it's easy. It makes your life easier so you don't have to leave anywhere say your at work or sick in bed you have it right there on your device
Hello Roberta,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
So far. So good. Lots of options for pics, cards, post cards, you name it. I'm notified when my stuff is being packaged to be shipped out. That's so great. One bad thing that Pigeonly had made me aware of via email. Was that Securus Technologies (host for tele-communications of the facility my loved one is in). Unfortunately does NOT support outside companies and/or corporations. I was made aware of this after I purchased the phone package and was assigned a line with Pigeonly. Which DEFINITELY MORE BANG FOR MY BUCK! But Pigeonly notified me right away apologizing for the inconvenience, stating that they would not be able to grant the personal phone number allowing my incarcerated loved one to call on my account and that the money will be refunded in a few business days. Very professional and with appropriate sincerity. Im not sure If I have yet seen the money hit my account. But other than that, I am pleased across the board.
Hello Lala and thank you for the feedback! There seems to have been some miscommunication however as we do provide phone service to Securus-ran facilities but in a different manner than we are able to with the other institutions throughout the country. The normal transit time for orders sent through our system is 3-5 business days (thought some delays are experienced from time to time). Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss in full detail the source of your dissatisfaction and get your issue resolved as soon as possible. Thank you and stay well.
They provide an awesome deal for the prices they charge. I couldn't be happier. It was very easy to set up the account and on top of the great prices, they gave me even more discounts at the checkout.
Love Pigeonly! It's great! You get emails constantly to track your order. I love it! I'm pretty sure everyone with a love one incaserated will love this service quick & easy! Sign up I recommend it with 5 Stars
I can't get through anything, and it keeps charging me, photos said delivered, which were never received. There were photos that I have never seen before, and that I didn't send. Never received anything out of this company. What can I do to stop these people?
I love the fact that when no one cares that we may neber hear nor see someone we love, for the simple fact that is so expensive.
And yet this app has went out of its way to make the impossible possible
Hello Meagan, I'm glad you've had an amazing experience with us so far! My favorite service is the Phone service because it saves you money and is convenient, please feel free to contact us if you have any questions or comments@(800) 323-9895, M-f 6am-6pm PST. Thank you for the wonderful review and for choosing Pigeonly.
I was told I would be getting a refund for all my orders because of the time it has taken them to process my orders and get them mailed out. The lady I spoke to on the phone lied to me and said that all my orders had been mailed out but the system just hadn't been updated yet. That was over a week ago and today I received a email from pigeonly saying one of my letters had been mailed out. She also told me my subscription would be canceled and refunded. Obviously that hasn't been done yet either. The inmate is not even in jail anymore. He didn't get ONE LETTER I sent through pigeonly even though it has been over 2 weeks since I wrote my first letter! That is unacceptable! I have sent them multiple emails and called a couple times and still nothing has been done.
Hello Melissa. We regret the experience you had while utilizing our services. There is a money-back guarantee regarding such instances. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail the specifics of your account and have it resolved. Thank you.
I've been use them for over 5 years. I love them I've never had any problems and if I had they were resolved right away. There aren't enough hours in the day it seems especially when we're out here and there in there so there were so many days I wanted to send a pic or a letter but couldn't. Simply because being a single mom of 4 and working 2 jobs I didn't have the energy to go to Walgreens or sit and actually right. With pigeonly it allows me to send pics from my phone I can voice to text my letters and don't have to worry about sending it off cause I never do. Except when I go threw pigeonaly. They also offer more services and it's not goin to break the bank like the phone calls can.
And that in itself is a stress relief and I greatly appreciate it.
Hi Sarah,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Kristyn,
Thank you for the wonderful review and for taking the time to share your feedback with Pigeonly. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.