Pigeonly Reviews Summary
The company has garnered significant negative feedback, primarily due to persistent issues with unauthorized charges and inadequate customer service. Customers frequently report difficulties in cancelling subscriptions, resulting in repeated billing despite attempts to halt services. Many express frustration over unresponsive customer support, including disconnected phone lines and unhelpful email interactions. While some users appreciate the concept of the service for maintaining communication with incarcerated loved ones, the overwhelming sentiment is one of dissatisfaction, highlighting a critical need for improved operational integrity and customer care to restore trust and credibility.
This summary is generated by AI, based on text from customer reviews
Pigeonly made it very easy for me to communicate with my loved one. This was the first time that I have used this website and I didn't have any problems.
They are very affordable! The website is easy to use and they are always there to help you if you need it.
Im please with the prices and what yall other for us to send inmates. I was having trouble about a service talk to representive very nice and heplful
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.
Very simple to use and seems to be pretty fast. I truly love the continued updates. The service is way cheaper as well.
It is a great site to use to be able to talk to your family member that is incarcerated. It is very easy to use.
I enjoy pigeonly and am thankful for the ability to keep in contact with loved ones behind bars, and with such ease! This is deff. The go to approved third party vendor of customizable cards and prints.
We are incredibly grateful that you took the time out to leave us such a kind review. We look forward to serving you for all your needs.
After hearing about this website from my inmate, I decided to check it out and I am very glad I did. It is very simple to navigate and is user-friendly. They offer deals on a variety of services and make keeping in touch with loved ones a breeze, not to mention how much money I will be saving!
I like that it shows what pictures you sent so you don't send duplicates... I also like that I can send 5 photos at a time. Easy to use!
Welcome to Pigeonly! We hope all is well and are so glad to hear we could make a difference. Reviews like this make us proud of what we do, thanks for choosing Pigeonly.
I have been trying to find a way to contact my brother at Washoe County and I am limited due to living overseas. Pigeonly is helping me connect with my brother. I am greatful for this service!
Hello Salote,
We are committed to helping your incarcerated loved ones keep a connection with you in an easy and affordable way, I'm so glad our services reflect just that. Thank you for choosing Pigeonly
Ive had nothing but easy sending and navigation through the app! Everything is easy to understand and pics arrived in a short about of time
It's easy to set up. Easier and faster way to get in contact with a loved one. Would highly recommend to people
Thank you so much for taking the time to leave us feedback. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
The process should be quicker especially when you have already paid for the service. Processing takes too long.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
I purchased it with the hopes of getting the "best" call rate which i did NOT get I was still being charged regular jail rate, with the 25 dollars I wass able to do 4 20min calls and then told me I had to add funds to my balance? No point of me paying the monthly fee when my inmate can just call me to my regular phone and be charged the same without monthly fees on top of the min/rate calls. I talked to customer service and he told me he would call me back with a "new" number to give my inmate and with that one i should get the "best rate", the day has ended and I recieved NO phone call nor email with this "new number" I was suppose to get. Just stay away from it.
Hello Adriana. Allow us to clarify the specific claim about or Best Rate number. We aim to save users in the range of 40 to 60% and when we are not in the position to do so offer a money-back guarantee. Please feel free to contact an Account Manager 6-6 M-F at (800) 323-9895 in order to resolve your issue. Thank you and stay well.
I love this app helps me keep in touch with my best friend. At a very cheap rate. Thank you pigeonly!
Hello Mireya and thank you so much for the positive feedback. Spread the word and stay well!
Good and very helpful site for your many needs. Letter sending is great and very helpful for keeping in contact with your loved ones
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
I love this app its so convenient must try it. I just sent my babysfather pictures and stuff im just waiting to see how long it will take for him to receive them
This is a very good site fast easy and affordable. I'm glad I came across it! I live in texas and my friend went to jail in kansas nad he gets my mail the same day thank god!
Hi Krystal,
Thank You so much for your review. Glad you are enjoying our service, Pigeonly is committed to helping family member stay connected and provide all the resources we can to keep customers connected with there loved ones. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
It was super easy and my lived one received it quick & i love the emails telling me it has shipped and it was delivered!
Hello Nola,
Thank you so much for taking the time to leave us this amazing review. We are pleased that you love the service and are delighted that you are a customer of Pigeonly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We tried our best to make the process of signing up for pigeonly services quick, simple, and convenient. I am grateful for your business with our service