Picaboo

I have three photo books by Picaboo and all three have pictures that are turning black. The customer service representative blamed it on the way I am storing them. I told him that they are on a book shelf that gets no sun and he said it has to be my fault. He also said that since it has been more than 90 days, Picaboo will do nothing to help remedy the situation.

I am greatly disappointed in the Picaboo Yearbook company. Unbelievably poor service. The information given to us over the phone was incomplete, inaccurate, and confusing resulting in our school loosing double the amount of the stated cost. I will never use this company again!

I've had nothing but issues uploading photos. The order gets scrambled, some photos disappear at random, and I have spent dozens of hours trying to make a book only to leave frustrated and end up making my photo book at mix book instead. More $ but user friendly

I ordered my son a large canvas and spent $85. Once I submitted it I sent them a question asking if they felt that I should submit a different picture because the eyes on the dog were whitened by the flash. I never heard from them. Tried calling them on the next business day and they never returned my call so I emailed them again and someone did return my email by saying it went to production and there is nothing they can do about it. And "However, as a one-time courtesy, if you would like to edit/reorder the project, we can offer you a 80% discount on the new order. To take advantage of this, simply make the edits needed, place a new order with no promotions or discounts applied, and reply to this email. Make sure the new order is for the same size/quantity/page count, and I will then manually issue a refund for 80% of the product cost, not including shipping or tax. Please note: This offer is not able to be combined with any other discounts or promotions."
For it being in production, it took 3 weeks to get the picture to me.

Sadly for them, they not only lost my business and money, but people who I know looking for recommendations will not get from them.

I know it's not their fault for the picture I chose, but I reached out to them immediately.

Stick with Shutterfly, they have better customer service!

I ordered once and loved the product, but this year ordered again and they sent the incorrect cards. I have tried to get in touch with them four times now, over more than three weeks, and they keep saying that they are "waiting for technical support". The last time, they just cut off the chat without saying anything.

Stay away!

This company has been nothing but a nightmare to deal with. I was first sent someone else's order all together. When contacted they said they would resend my order however, they then forgot to reprocess my original order until I had to contact them again weeks later. Once my order finally did show up, I then received a shipping charge for the first order I received which wasn't even my order. Through the many months of dealing with them multiple phone calls, emails and photos were sent and they basically said there was nothing they could do. I will never use this company again and I warn all of you to stay away. There products are not worth it.

First off, this site is extremely user-unfriendly. I teach online, so I am tech savvy, but the tutorials they have are only for photo books and not for other products. I have used Shutterfly, Costco, and Sam's Club card making services with no problems, but Picaboo is awful and you have to fight your way through it with no assistance. Secondly, I have a voucher that I purchased at a fund-raising raffle, which states on it that it can be used on cards. The site says it CANNOT be used on cards, so I called to inquire. The rep told me that it is a mistake when they were printed and they can't be used on cards. The company refuses to make good on their own mistake, which says a lot about their lack of integrity as a company. It seems other people have had the same issue with the poor customer service and the lack of integrity of this company. Give your business to a more reputable company where they will properly support their website and will own up to their own errors in good faith. SO SO DISAPPOINTING.

We have been reasonably satisfied with Picaboo products until recently. After spending hundreds of dollars on books for Christmas this year, we given books that had a big black line going through the center pages. We were dumbfounded - how had we missed this when looking through the Preview Mode? We have done many books prior to this with no such problem. When talking to their customer service rep, Steven, we began what turned out to be a negotiation, instead of honoring their 100% guarantee. The truth is, they won't do it so buyer beware. Here is the evidence - the photo on the left is straight out of the Preview Mode and the photo on the right is what we got! Ouch!

I was unable to use any promos on my purchase due to using a voucher, which is ridiculous. I paid 120 PLUS shipping for a photo book. I was hoping to use a smaller website for photobooks, but I am going straight back to snapfish/shutterfly.

The software is not set up for a novice user. I ended up contacting customer support. They helped me only with what I specifically asked and sent me my product that wasn't lined up correctly. I couldn't tell that it wasn't lined up. The photos poor quality. Overall completely disappointing.

Picaboo has changed its calendar format to something that is useless. A calendar without boxes for each day is not an improvement. I will have no more to do with them. Their rudeness to a customer of 10 years does not
Make sense.

They sent my books to the wrong address twice and would not refund me or give me new books. This is a terrible company with terrible customer service. Very disappointing

I get hooked on their promotions and end up buying these vouchers that deeply discount their photobooks. As a result, I have made and purchased three of them. Each one has had quality issue, that resulted in them being redone several times. This was due to printer error (missing pages and/or pictures) or the quality of the book, not by me.

The lay-flat book, which has cardboard-like pages, literally feels like it is falling apart in your hands, with pages skewed and out of alignment. The pictures rendered darkly and on a matte finish, they are hard to see. Picaboo tried to say this was due to brightness and color differences on my monitor, and that I should adjust my pictures with filters to compensate for it. This, however, is not true... I have not had an issue with other books or other sites. It is their software and printing process that is a fault. I noticed that when adding frames to the pictures, that the entire page darkens.

I will, say however, that their customer service has been prompt and good to resolve the issues. They have reprinted the books or refunded the money without issue. If you don't mind spending the extra time re-doing your books several times, and trust that their customer service remains good, then go for it. Their classic lay-flat book is pretty good once they get it done right.

I was gifted a gift voucher for Picaboo and was incredibly excited to use it. Unfortunately it didn't work on the website so I reached out and they emailed me and told me to place the order without the code and they would give me a manual refund after placing my order. I then placed my order and emailed them and they responded saying that they cannot process my refund as the "terms" of the gift receipt had changed without notification and the voucher was no longer available on prints. I then tried to cancel my order and they said that becuase it had been more than thirty minutes since placing the order they wouldnt be able to cancel it! HOW. I was LIVID

The site is Sloooow. Editing a project takes ages.
But the worst is that they are totally unreliable. I hope for you that you are reading this before choosing them - their shipping system is horrendous. All the big company ship international priority within a week. With them it's 3, if you are lucky, and you pay 37$ for terrible service! Disappointing. I will never use them again.

Horrible. Customer service is a joke. They want customers to PAY again when something is wrong with the yr book. They blame the school yearbook advisor for their website design flaws. Such a hassle. You might order and luck out but please know, if there is any type of issue, you will be 100% dissatisfied. Just look at the negative reviews.

I received my photo album and one month later the pages started to come a part. I wrote to them and my emails are being ignored.

It took an extremely long time to get the cards and calendar I ordered. I received my calendar in January, even though it was a Christmas gift that I ordered in a timely fashion. I had to call to make sure I would be able to send my Christmas cards out on time. The website and app were not easy to use and the color on the cards was off. Won't be using Picaboo again.

After 2 weeks of diligent work on a 28 page album, ordered it after multiple previews to ensure correctness. Within 24 hours of order, showed niece book online and to my astonishment, found 1 page with multiple pastes of a ribbon that had not been visible when editing book. Called Picaboo within 36 hours of order & prior to production. Was told that Safari browser often had issues and that I would have to order again, with a 60% discount. Funny how they don't feel the need to state this on their website. With the ribbons obliterating 1/2 page, it is clear that a customer would never order this. They maintained it was a customer error and would do nothing beside give me the 'privilege' to spend more to get it right by ordering a 22nd book. Their 100% Customer Satisfaction Guarantee is bogus as they had the option to give me 'Picabucks' to re-order as they already had my money & were notified prior to production so the 1st book did not need to get printed. They simply do not honour their own policy and care little about the customer as soon as they have their money. Stay tuned as I will update with a photo of the product glitch once the book is received. So disappointed. Don't use this company as hours of work can be destroyed by an issue with their program and they couldn't care less.

This website is impossible to navigate to just order simple prints from your phone. It directs you to their app to upload pictures, and then you can't upload pictures without starting a project on the website. It's the most useless website and I'm annoyed for purchasing a voucher at a fundraiser and not being able to utilize it to order prints. You cannot upload pictures from your phone, you need a computer to do so (per the customer service rep), and all of my pictures, and probably everyone else on this planet, are on my phone not on my computer. This website is awful and I wasted money purchasing a voucher that I'll never use. I'll stick to snapfish and any other app that actually allows you to upload pics from your phone.

I ordered my Christmas cards on 11/26/18 and paid for rush delivery. I used a Living Social deal. Was given an Estimated delivery date of 12/3/18, that way I have time to mail cards overseas. As of 12/06 the order is still "in production". I chatted online 12/03/ with customer service (as I couldn't find a #) who said there was a delay and they couldn't tell me when my order would be shipped. They refunded my rush delivery charge but the point is if you give someone an ESTIMATED delivery I would expect it within 2 days. Horrible
Customer service without any actual help or information.
This is my first and last time I will order from them.

I ordered Christmas cards that were to be delivered by 12/05. As of 12/06 they are still in the production stage with no information on when they be completed and ready to ship. Terrible customer service that feeds a bunch of canned lines without any actual help or information. I will never order anything from them again.

This company are total scam artists. The costs of your albums are never given until the very end when you check out. I created 3 books with them and it ended up totally more than $350 USD (not including shipping! Which was an extra $30). When I contacted the company about why I couldn't use two separate vouchers, they were extremely unhelpful and said because they offer such "great discounts" with these vouchers they can't allow people to combine them. Great discounts when you are already paying out the $#*!? Not so great

Do NOT work with this company! This company scams you (especially if you are from out of the US). The deals sounds too good to be true, because they are. They don't tell you until AFTER you have redeemed your voucher at checkout that you have gone over the page limit. They totally overprice their shipping (up to $30 for a single book). Just a garbage company.