PhoneAgent.com

This is what I sent to cancel my membership? Because they said they would deduct $18.95 USD a month from my credit card for something that did not work:
PhoneAgent staff,
I repeat I am cancelling my membership which I did not intend anyway. I do not want to be ripped off by having regular montlhly deductions from my visa card. To encourage me to part with the initial $1 USD your site said it had a report for me - IT DID NOT! Your site is effectively a scam. I repeat cancel my membership. In fact I want my $1 reimbursed.
Earnestly Peter Kinchington

I was being charged $18.95 on my visa and I looked everywhere they had told me to cancel my subscription but couldn't find the RED LINED BOX they had told me about. I did live chat and after may hours of back and forth chat FINALLY got my refund. Don't accept the 50% they offer you. Don't say no you don't agree just let them know you trusted their company and you feel as though they are stealing from you. It worked for me so hopfully you will get the same results. I got 100% of my money back. Don't give up if you do not recieve any services from they they can not legally charge you any money. Good luck. A

I was unsure who was charging my account, because I didn't recognize the company's name on my account. This website never made any fraudulent charges to my account, and I no trouble canceling. People should be a little more careful when they publicly review a website. When I looked up this site online, all I could find were reports of fraud. After doing a little research, I discovered who was making these charges. I authorized these charges, but I just didn't remember it.

Stay away from this site it is a scam. I clicked the refund my dollar request after they failed to bring up any info on the person I was looking for and I assumed that was it. WRONG the charged my credit card 14 days later an 18 dollar fee. I also had to pretty much get irate with them to get them to cancel my membership imediatly the kept telling me it took 48hrs till i got pist then all the sudden they give me a conformation # that it had been canceled. I hope these scamers get sued its pretty obvious they rip people off

This is my chat with their customer service:
Please wait for a site operator to respond.

You are now chatting with 'Alex'

Alex: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?

You: Jeff *******@yahoo.com cancel my membership

Alex: Please wait while I check your order details in our system.

You: just cancel I am not interested in anything else

Alex: Are you sure, the above information you gave is the correct one? As, I am unable to trace your order with your Name & E-Mail address.

You: BS your company is a total fraud. Cancel the account- the site was able to find me and sign me in. Cancel

Alex: I'm sorry to inform you that there isn't an order under your name or email address in our customer database. The attempt you made to place an order did not go through and you were not charged anything.

You: I am copying this to my state Attorney general. I checked with my credit card company and you DID charge me the $1. I am not messing around with you people.

Alex: Ok, I have cancelled your membership effective immediately. Your cancellation number is:

Alex: *******

You: I am still sending this in. Your fraud is so blatant that it's laughable!

Alex: Is there anything else I can help you with today?

You: You are kidding right?

Your chat transcript will be sent to *******@yahoo.com at the end of your chat.

You: My chat is over

A ripoff. I didn't read the reviews until after I signed up. Here's my chat:

Please wait for a site operator to respond.

You are now chatting with 'Alice'

Alice: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?

You: Stephen Lxxxxx

Alice: Hello, how may I assist you today?

You: I need you to cancel my membership. I did not agree to pay anything more than $1. I do not agree to pay a monthly fee.

Alice: In order to pull up your account, could you please provide me the email address and phone number you used to order our services?

You: *******@yahoo.com

You: *******555

Alice: Please wait while I check your order details in our system.

Alice: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.

You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.

I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.

You: Cancel my membership. I will inform my bank that I am being billed for a service I did not subcribe to, and that I contacted you to cancel my membership. Don't jerk me around.

You: You will be issued a chargeback.

Alice: Ok, I have cancelled your membership effective immediately. Your cancellation number is:

Alice: *******

You: Thank you. I expect to see no charges on my credit card bill other than one dollar.

Alice: And also refunded $1.00 back to your account.

You: Thank you.

Alice: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Alice: Please feel free to come back for any further assistance.

This company is a state of the art fraud. You will never find the information you are looking for because that is not it's purpose. It uses any and every way it can to get your credit card number. Need Proof? Just type in xxx-xxx-xxxx and it will "find the location and all the info you requeset" and it will put into a report and Oh Yeah, it only cost you $1. This $1. Dollar will be "refunded" back to you to show their good faith to you. (Yeah right). Once you try to get your report you key in your credit card info. You get a response: Ooops. " your report has run into complications" " we will need to do a real person search" AND here is the CATCH!. They provide you the largest button to select that requests your $1. Refund. AND, when you select your refund, they will INDEED refund your dollar. You think that's it Right? Wrong because here is the REAL CATCH. They refund your $1. But they keep you bound to the "Identity Security & Resource Suite" membership that you most likely didn't see. You didn't see this because it is someone harder to see as it sits to the right in a dark grey faded 2x2 box. And if you don't call to cancel within 7 days then you will soon find a bill of $18.95 on your CC statement that will continue for eternity unless you of coarse cancel your account. Now here is another concern. Once you reach them to cancel they will tell you that you must wait 48 hours from the date you contacted them to cancel and you must log in to the website and follow the instructions to cancel. How would you like to go to the grocery store, buy a can of soup, returned to the store unopened but you find out next month you joined a membership to receive a lifetime worth of soup bowls at $18.95 a month until you cancel? That's what this is. BEWARE! The website is www.phoneagentsource.com BEWARE!

Same experiance as others - nothing delivered and your card charged - see contact with them in the same hour as trying to get a lookup...

Please wait for a site operator to respond.

You are now chatting with 'Neisha'

Neisha: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?

You: I asked for a phone report and got nothing... I want to cancel any further charges to my card

You: Nancy Drew

Neisha: I'm sorry that our database did not find the information you were looking for. This happens very rarely. Usually this means that there is some redundant information in the system. But, don't worry. I'd like to help you out. We do have experts on hand that can perform a manual search for certain customers. Can you please input your username/email address?

You: *******@yahoo.com

Neisha: Please wait while I check your order details in our system.

Neisha: Just to make sure I'm looking at the right records here, can you confirm the name or number you were searching for? I know it's a hassle, but I want to make sure this gets done right!

You: xxx-512-6050

Neisha: Yes, I can see there does seem to be a problem with the report provided. We do apologize for your inconvenience and would like to make this right. What I am going to do is have one of our Technical Researchers get to work on this immediately so that we can get this fixed within the next few hours. He will check and triple check the records manually to make sure this mistake does not happen again. Once again we are sorry for the delay, but I want to be confident that you get the results you are looking for. This should not take any more than 3 hours.

You: How about cancelling any further charges to my card?

Neisha: You can cancel your membership at anytime by contacting this live chat service.

You: Well... I'm doing that now, right?

Neisha: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.

You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.

I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.

You: OK, I have copied this (useless) conversation and am going to forward it to BoA as a record of my formal attempt to cancel this account and any charges.

10:11 AM 5/9/2010