Dennis D.

Same experiance as others - nothing delivered and your card charged - see contact with them in the same hour as trying to get a lookup...

Please wait for a site operator to respond.

You are now chatting with 'Neisha'

Neisha: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?

You: I asked for a phone report and got nothing... I want to cancel any further charges to my card

You: Nancy Drew

Neisha: I'm sorry that our database did not find the information you were looking for. This happens very rarely. Usually this means that there is some redundant information in the system. But, don't worry. I'd like to help you out. We do have experts on hand that can perform a manual search for certain customers. Can you please input your username/email address?

You: *******@yahoo.com

Neisha: Please wait while I check your order details in our system.

Neisha: Just to make sure I'm looking at the right records here, can you confirm the name or number you were searching for? I know it's a hassle, but I want to make sure this gets done right!

You: xxx-512-6050

Neisha: Yes, I can see there does seem to be a problem with the report provided. We do apologize for your inconvenience and would like to make this right. What I am going to do is have one of our Technical Researchers get to work on this immediately so that we can get this fixed within the next few hours. He will check and triple check the records manually to make sure this mistake does not happen again. Once again we are sorry for the delay, but I want to be confident that you get the results you are looking for. This should not take any more than 3 hours.

You: How about cancelling any further charges to my card?

Neisha: You can cancel your membership at anytime by contacting this live chat service.

You: Well... I'm doing that now, right?

Neisha: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.

You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.

I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.

You: OK, I have copied this (useless) conversation and am going to forward it to BoA as a record of my formal attempt to cancel this account and any charges.

10:11 AM 5/9/2010