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Member since June 2010

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1 Review by Stephen


A ripoff. I didn't read the reviews until after I signed up. Here's my chat:

Please wait for a site operator to respond.

You are now chatting with 'Alice'

Alice: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?

you: Stephen Lxxxxx

Alice: Hello, how may I assist you today?

you: I need you to cancel my membership. I did not agree to pay anything more than $1. I do not agree to pay a monthly fee.

Alice: In order to pull up your account, could you please provide me the email address and phone number you used to order our services?


you: 502-555-5555

Alice: Please wait while I check your order details in our system.

Alice: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request.

You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step.

I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.

you: Cancel my membership. I will inform my bank that I am being billed for a service I did not subcribe to, and that I contacted you to cancel my membership. Don't jerk me around.

you: You will be issued a chargeback.

Alice: Ok, I have cancelled your membership effective immediately. Your cancellation number is:

Alice: 56383

you: Thank you. I expect to see no charges on my credit card bill other than one dollar.

Alice: And also refunded $1.00 back to your account.

you: Thank you.

Alice: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Alice: Please feel free to come back for any further assistance.

Stephen Has Earned 3 Votes

Stephen L.'s review of earned 3 Very Helpful votes

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