• Phastek

2018 CUSTOMER CHOICE AWARD

Phastek

Overview

Phastek has a rating of 4.56 stars from 1,160 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phastek most frequently mention customer service, cold air, and fog lights. Phastek ranks 12th among Auto Parts sites.

  • Service
    67
  • Value
    70
  • Shipping
    68
  • Returns
    32
  • Quality
    68

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
235
See all photos

What reviewers want you to know

Positive highlights

  • I purchased the cold air intake for both of my Camaros and recommend using Phastek for all your Camaro needs
  • Fog lights work great and look like a factory option.
  • 2018 Customer Choice Winner

Critical highlights

  • Response from customer service was pretty quick but problem still not resolved.
How would you rate Phastek?
Top Positive Review

“3.91 gears!”

Daniel M.
5/14/20

Got my gears installed at a local race shop. I love them. It really wakes the car up! Gotta love that 3rd gear pull on the highway! Lol you can really tell it launches much better as well. Only thing that sucks is the kit doesn't come with new axle and pinion seals. An option to include differential bearings would be nice as well, since you should really consider doing that while your in there! But it's an amazing upgrade.

Top Critical Review

“Terrible site”

Scott N.
4/12/21

I ordered a cold air intake for my Chevy Camaro SS. Never received it and it said it arrived at my door step but I never got it. We have cameras up to watch surveillance and no fedex guy showed up. They also charged me twice for one order and I had to call two times in a week before they finally gave me my money back. 10/10 would not order from this place again. Bad service, slow, never received parts and they charge you twice for one part. Stay away from Phastekperformance it's bad news. Really didn't want to give this company a bad review, but I'm out of $378 dollars and still no parts and it's been past two weeks

Reviews (1,160)

Rating

Timeframe

Other

Reviews that mention popular keywords

air intake (39) customer service (127) fog lights (26) tail lights (31)
Thumbnail of user davidb4142
1 review
0 helpful votes
April 17th, 2020

Great product quality from Cold Air Induction. Great service from Phastek. The order was filled in timely manner and at my door in two days. The installation took under an hour. Did not order the optional washer bottle / scoop kit. But since I have. It make refilling the washer fluid easier. There is a better improvement in acceleration though low to mid range. Some change in engine noise. Happy with the results.

Thumbnail of user seans45
Phastek S. – Phastek Rep

Thank you David for the 5 Star review. What a difference it makes for the looks under the hood. Love the painted engine cover.

Thumbnail of user andye56
2 reviews
0 helpful votes
January 5th, 2021

After recently purchasing a 2010 Camaro SS Transformers Limited Edition in New Zealand I wanted to get a few cosmetic things for it. I found Phastek's website, got in contact with one of their sales guys Mike and never looked back. His communication and service was amazing, all responses were very quick given the time difference between countries and the arrival of the product was extremely quick given it was the Christmas holidays. Thanks heaps to Mike and the team at Phastek, you rock. P. S i will be buying more from you guys too :)

Products used:
Car products

Service
Value
Shipping
Quality
Thumbnail of user seans45
Phastek S. – Phastek Rep

Thank you Andy for the 5 Star Review. We are very happy that you had a smooth transaction with Phastek. We look forward to helping you in the future.

Thumbnail of user danielm1729
1 review
0 helpful votes
May 14th, 2020

Got my gears installed at a local race shop. I love them. It really wakes the car up! Gotta love that 3rd gear pull on the highway! Lol you can really tell it launches much better as well. Only thing that sucks is the kit doesn't come with new axle and pinion seals. An option to include differential bearings would be nice as well, since you should really consider doing that while your in there! But it's an amazing upgrade.

Thumbnail of user deanc524
1 review
0 helpful votes
September 20th, 2023

Recently purchased a set of wheels from Phastek for my 2015 Camaro along with Gorilla acorn locknuts.
Absolutely enjoy the wheels until I torqued them with Gorilla nuts, chipped the Powdercoating.
Sean the sales manager pretty much told me it's my fault and are taking no responsibility.
The problem arises with the mating surface between key and nuts, sloppy and amplifies as its a deep socket. Im fricken pissed, this was a big investment for me.
Googled them, there a middleman, 1 bay warehouse fly by night, excellent website, but anybody can do that.

Thumbnail of user icei2
1 review
0 helpful votes
July 31st, 2023

Dfdf dfd dfaf af af af good good good good good good good good good good good good good good v good good

Thumbnail of user brianp301
1 review
0 helpful votes
June 28th, 2018

Good company, fast delivery, unfortunately there was a piece missing from my order and I have not received it yet although I have been assured it will be delivered. Fingers crossed!

Thumbnail of user vitodemonted
1 review
0 helpful votes
April 1st, 2023

I generally do not purchase from companies that charge re-stocking fees. Its always a red flag. It generally means that they do not stock the products they sell - they drop ship. That seems to be the case with Phastek, however, this is not something they clearly disclose, or maybe they do but it is not easy to find until you try to return something.I will not purchase from them again - many many other choice out there. If you find something you like on their site - spend a few minutes looking for that product on the internet. Im sure you will find someone else willing to sell it to you and not hold you hostage for 25% restocking fee.

Tip for consumers:
return policy and restocking fee not clearly posted on website

Products used:
mug guards

Service
Value
Shipping
Returns
Quality
Thumbnail of user alanb584
1 review
0 helpful votes
June 12th, 2020

I called to order an exhaust system for my car and they were very helpful in giving me options and explaining the differences in the various systems. I am a repeat customer. Great customer service. Thank you!

Thumbnail of user seans45
Phastek S. – Phastek Rep

Thank you Alan for the great review. We are happy that you returning customer. Please let us know if we can help you with anything else.

Thumbnail of user johnm6957
1 review
0 helpful votes
March 24th, 2021

Great products (my second order from them), excellent customer service, fast and guaranteed shipping process. Prices are tad high, but all in all, great company.

Tip for consumers:
They will answer any questions you have about any product.

Products used:
Hero halo headlights and LED fog lights.

Service
Value
Shipping
Returns
Quality
Thumbnail of user seans45
Phastek S. – Phastek Rep

Thank you John for the review. We are glad you are happy with you new Fog Light Bulbs.

Thumbnail of user scottn568
1 review
0 helpful votes
April 12th, 2021

I ordered a cold air intake for my Chevy Camaro SS. Never received it and it said it arrived at my door step but I never got it. We have cameras up to watch surveillance and no fedex guy showed up. They also charged me twice for one order and I had to call two times in a week before they finally gave me my money back. 10/10 would not order from this place again. Bad service, slow, never received parts and they charge you twice for one part. Stay away from Phastekperformance it's bad news. Really didn't want to give this company a bad review, but I'm out of $378 dollars and still no parts and it's been past two weeks

Tip for consumers:
Do not order from phastek performance

Products used:
Phastek Performance

Service
Value
Shipping
Returns
Quality
Thumbnail of user abrahamg44
1 review
0 helpful votes
May 10th, 2020

Shipped very quickly to the shop I had the headers installed at. Came in well packaged and nothing damaged. I was told it only took 5-6 hrs to install. Once tuned car sound amazing and added about 30-35 WHP. I've had no issues since the install 2 months ago.
I had the shop ceramic coat the headers, so I guess it would nice to have as an option when purchasing to buy them ceramic coated already. Wouldn't mind paying a little extra out of the box for it.
Overall well worth the money.
Thanks.

Thumbnail of user seans45
Phastek S. – Phastek Rep

That is a great HP gain. Thank you Abraham for the 5 Star review. We do hope to have ceramic coated headers as an option in the future.

Thumbnail of user anthonyc204
1 review
1 helpful vote
February 23rd, 2018

I bought a set of caliper covers. I did not like the clips that are used to hold them to the car. I sent them back exactly the way I received them.It cost me twelve dollars to send them back.It took one full week from the time they received them and three phone calls from me to finally get my card credited. They charged me an additional twenty dollars for whatever reason. I will never order from this place again. Very frustrated x- customer... 2018 Camaro SS.

Thumbnail of user jimo216
1 review
1 helpful vote
June 28th, 2020

Searched high and low for a suitable splitter online for our 5th Gen Camaro,
As theres not much here in Australia.
Phastek had the best range & replied to our emails
Dealt with Mike who was excellent to deal with, replied to all emails and questions eg: payment, freight etc
Splitter arrived in no time (& in one piece!).
Fits like a glove (some minor adjustments but no major surgery)
Definitely shop there again, cheers guys!

Tip for consumers:
if you dont know, ask the question

Products used:
T4 primmed Splitter 5th Gen Camaro

Service
Value
Shipping
Quality
Thumbnail of user seans45
Phastek S. – Phastek Rep

That is a great looking SS Camaro. Thank you Jim for the 5 Star Review.

Thumbnail of user jasonh444
1 review
0 helpful votes
October 5th, 2019

I ordered some door locks for my Camaro. $30. They came in fast but after installing the paint came off them day one. Do not lock and or unlock your doors as it will destroy their finnish. Wanted to return but return exchange policy makes it pointless. Will end up costing me more money. Not happy

Thumbnail of user andrewo195
1 review
0 helpful votes
August 17th, 2020

Ordered some products from Phastek made by American Brother for my 2SS Camaro. Everything fit perfectly and was easy to install. Purchased the color matching interior knob kit, oil dipstick handle, shock rod covers, windshield washer fluid cap cover, radiator cap cover, oil cap cover, and brake fluid cap cover. I couldn't be happier with the way everything looks under the hood now and inside the car. Definitely worth the money in my opinion.

Thumbnail of user seans45
Phastek S. – Phastek Rep

Thank you Andrew for the 5 Star Review. Really does dress up under the hood.

Thumbnail of user glennd124
1 review
0 helpful votes
April 29th, 2020

Overall, the item is a great product. The fit, finish, and construction are good. It's made of thick / heavy material and is rock solid when installed.
The only negative comment is that I wish the edges were trimmed a little neater than they are. It actually looks like they were trimmed with a cold chisel and hacked off. Fortunately, most of the edges are on the bottom or rear of the piece and you can't really notice them. The only edge you can see is the coolant level window.
All else is good.

Thumbnail of user seans45
Phastek S. – Phastek Rep

Thank you Glenn for your review. We will let the manufacture about you issue.

Thumbnail of user williamh275
1 review
0 helpful votes
June 3rd, 2019

Quality of parts are excellent but installation is tough. Only one screw to put in but trying to loosen then reinsert that screw in a really tight spot that you can't see what you're doing took some time. I installed side skirts that took about the same time and they had 20 or so rivets per side lol. The Hero smoked reflectors look so much better than the red ones. Definitely worth the time I spent installing (cursing) them.

Thumbnail of user andersj8
1 review
0 helpful votes
September 24th, 2020

Exellent service and fast shipping to Sweden.
I can not more than recommend this store.

Have not installed the air filter yet but everything looks fine and no shipping damage to the package. The staff is very service minded and responds quickly to emails and gives you good advice about their products. Will exclusively buy all my parts of them in the future.

Thumbnail of user seans45
Phastek S. – Phastek Rep

We are glad your are happy with your order and our service. Thank you Anders for your 5 Star Review.

Thumbnail of user richarde77
2 reviews
0 helpful votes
July 5th, 2017

Why is the drop 1 inch in rear and half inch in front. Looks like I have 2 fat people in back seat? Ship, product, service, etc. good overall. Website email is terrible. Undeliverable. Be nice to get a call

Thumbnail of user byronr25
1 review
0 helpful votes
June 5th, 2019

Got one box at a value of 370$
And am missing so many parts
What disaster I wanted to have my shop install before summer season
And now stuck with car on a lift with nothing to install

Thumbnail of user stuartm81
1 review
0 helpful votes
March 2nd, 2018

I received the wrong part and I'm still waiting for the rite part!

Thumbnail of user ovidioc
2 reviews
0 helpful votes
March 21st, 2021

Best experience I have ever had ordering parts. As soon as the parts got preserved they showed up 2 days later. And super easy checkout

Thumbnail of user seans45
Phastek S. – Phastek Rep

Thank you Ovidio for the Great Review. We are glad you had a great shopping experience with Phastek.

Thumbnail of user joshw144
1 review
2 helpful votes
February 20th, 2019

I ordered a MSD intake manifold from phastek. They did a great job on getting me the product within a week. However it wasn't exactly what I was looking for. Never opened, never used it, emailed them to return it, and was told there was a 15% restocking fee. Which is $200 on a $1300 item, so not cheap. I can understand having a restocking fee if the item was opened. Or if it caused them more work or time. But it didn't. I shipped it back, I didn't open it. But now I'm out $125 on credit for something I was in possession of for 6 hours. Not cool and I won't be doing business with them again.

Thumbnail of user jamesw416
1 review
0 helpful votes
March 15th, 2017

Clear directions, looked easier than it actually was. Trying to put the clips on the wires was hard by hand. Needed pliers to squeeze the clips. Also, while doing all this you're fighting to hold back the wheel well cover while trying to do the work. Otherwise, once everything is completed the fog lights work well.

Thumbnail of user angusw21
1 review
0 helpful votes
August 28th, 2021

Because my order was for colour matched interior parts, it did take a while to arrive, but they are fantastic! I love the look, the quality, and I highly recommend ordering from Phastek -- they even have helpful youtube videos.

Thumbnail of user seans45
Phastek S. – Phastek Rep

Thank you Angus for the 5 Star review. We are very glad you are happy with your order.

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Phastek Performance specializes in late model performance vehicles like the new Camaro in our American Performance Division, and the FR-S and BRZ in our Sport Compact Division! We have in-house technicians and vehicle specialists, a large inventory of...

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Thumbnail of user seans45
Phastek S.
Support Rep
Typically does not respond to reviews

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4.6
1,160 reviews
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