I'd give zero stars if possible Charged me $73 for 10 masks which are now offered at $30. Took months to deliver. The masks are not usable. KN95 masks with an exhalation valve. You can exhale but you cannot inhale. They don't have a customer service email address. Emails to them bounced back. The email address that PayPal has, they never answer. They lied about being an American company. On the website it still says that they are based in Temple, FL. They are not. If you're unhappy with your purchase, you have to return to China to get your money back. That will cost more than the items you received.
The company advertises one product but when they are delivered (late) its a sub quality product. The old bait and switch. When you try reach the company, it's impossible to get any help. We disputed the charges with PayPal and after 2 months we were told to return them to an address in China. When you look up the address it does not exist. So that they can claim they never received it. Such a scam! We lost 179 dollars on 10 masks. Never never again.
YOU NOT BUY ANYTHING FROM THEM!
I ordered a package of (10) KN-95 facemasks 3 weeks ago and played through PayPal. To date I haven't received as much as a receipt for my order. There's no way to contact them. No phone number. No email address! Nothing. I wish now I hadn't put so much faith in the internet! Don't order from these bombs. You'll be throwing away your money!
I ordered 2 black mask the fabric was rubber and the smell was foul I threw them away. I also brought 4 N95 which advertised as medical mask but when I received them the enclosed paper says non medical material. My entire order was junk fake mask that I can't use not to mention it took 3 weeks to deliver
I have never been so disappointed,
I had ordered a UV Sterilizer Lamp and also KN95 Respirators with Breathing Valve, back on May 19th 2020, for a total value of $252.39 Canadian dollars. I have tried to contact some one and no return responses. Very disappointed and would not recommend this site to anyone. Never again!
CK
They took forever to get you me my order, so I cancelled my order. It came later so I returned the items to the return address on the package. After that I was told I had to send it to CHINA! I had already returned it to the address on the package. Clearly it is not a company who has any integrity at all! I never received my money back and had no order either. I would never order from these people again. Clearly I am not the only one who has had issues...
Ordered masks and paid $25+ for guatanteed delivery. After approx 1 1/2 months. No masks. I filed a complaint with Paypal. The masks finally arrived. Via regular China Post and Canada Post. After weeks of correspondence through Paypal. Why did I pay for guaranteed delivery? DON'T BUY FROM THESE JOKERS! PS: Paypal was totally useless!
I placed an order on May 20th for face masks. On May 20th I got an update that it was in Queens NY waiting to be sorted and shipped. Its now June 26th and their hasn't been any activity since. Their customer support blames flights but that shouldn't make a difference since its been at a sort facility in Queens, NY 6+ weeks ago. The facility is literally 20 mins away from where I live. Obvious scam. So sad taking advantage of people at a time like this. Rot in hell!
Thought this site was a bunch of crooks... but they just have poor communication and slow shipping... my mask finally arrived today in decent shape... I really don't know what to make of this transaction
Not worth it. Can get your product somewhere else cheaper and faster. Website is false and misleading. Coming from China and taking a 6 weeks or longer. Don't bother. Website claims 5-7 business was days. All lies!
If I could give less than one star, I would. I placed my order for masks 4/12 and today is 6/8. I did a chat today and the guy said it takes 10-45 days -- well it's been 57 days and I never heard a thing from them about the order status. Their site says they're in Temple, FL, but they don't provide an address or phone and doing a search doesn't come up with a company by that name in that city. I'm pretty sure I will never see the masks.
Placed my order over a month ago, I have yet to get a tracking number. No luck with phoning, won't return my call. I just wanted to try to help my family keep as safe as possible. Forty dollar order and nothing. Please don't fall for any positive reviews on this site as I'm sure they are as fake as this so called company
I have ordered face mask in April and haven't received yet. It's look like scam because I did not receive any confirmation email from them even though I have tried contact them so many time through pay pal but not helpful.
Just as so many others I have not received my masks, not able to track a bogus tracking number, not able to contact company, but was charged by Pay Pal. I wish I had been more diligent to look at reviews, but those on the web site are also bogus. In desperation, I was taken an advantage of, like so many vulnerable others during this horrible pandemic.
Sad, sad, sad. I will make a complaint.
The company is ripping people off. I only gave one star because I had to rate something but deserve minus twenty. Nothing but a scam at a time like this. I wish that I had seen this before I ordered the face mask. Pay Pal should be ashamed for allowing this to happen. They need to refund all our money.
Ordered 2 weeks ago no tracking number yet and f@$k PayPal too. Purchased 10 mask and they took the money right away nothing yet and PayPal wants you to wait a month to resolve the dispute. Save your money for someone that has the product. All from China
Like others on this review site, I wish I had come across these reviews before I placed my order on 4/28. As of 5/20 I have not received anything. There is no way to get in touch with the company. I just called my credit card company to dispute the charge. I would give the company zero starts if I could.
I ordered face masks and have not received any merchandise after 3 week and expedited shipping costs. Cannot get any response but did receive email saying only 1mask will be sent because of their mistake
My order took 3 weeks to receive, even though you're forced to pay extra for priority shipping to receive in 1 week. They switched the masks I ordered from N95 to disposable masks, cost difference of $91, which I was NOT credited. Still emailing back/forth, and keep getting automated responses. TERRIBLE, WISH I HAD READ REVIEWS BEFORE ORDERING! SAVE YOUR MONEY!
Placed order with expedited shipping for 7-14 days and received items after 60 days wrapped in a bag very unprofessional. Paid with Paypal and they are as bad, wouldn't help at all, said item shipped and had to wait.
I would never order from any overseas supplier again.
Overview
The company's reputation is largely marred by significant customer dissatisfaction, primarily stemming from severe delays in product delivery and a lack of effective communication. Many customers reported receiving subpar products that did not match their expectations, alongside difficulties in obtaining refunds or support. Although some reviews noted acceptable product quality upon eventual delivery, the overwhelming sentiment reflects frustration over the company's misleading advertising and inadequate customer service. Overall, the company appears to struggle with reliability and transparency, leading to a pervasive distrust among its customer base.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members