PetCareRx

Today I was ready to place my order for 6 months of Simparica Tria for our dachshund and pit bull. My vet has her own on line store; prices are fairly competitive. Although I must mail in an original vet scrip to PetCareRx to validate a prescription medication, simple time management assures that the 5-7 business day turn over does not jeopardize a smooth transition for monthly flea/tick application. About $40 is saved on two 6 month prescriptions.

Only two of my pets were in the Petplus program, so to take advantage of the savings, I added the dachshund to the program... that very day. Miss Peggie had to call me back with the needed information while a supervisor was on lunch. She called me as promised in a timely manner with a significant discount to add my third pet, which extended my membership one more year for all of them.

The information is always clearly spelled out so that the consumer may make an educated decision with truly no pressure. The more pets, the more savings seem inevitable.

Thanks, Miss Peggie, you made it very easy to upgrade and place my order. LMN

THEY ARE THIEVES, DO NOT EVER OBLIGAT YOURSELF TO THESE CROOKS WITH AUTOMATIC SHIPMENTS, THEY WILL NOT STOP THE SHIPMENTS I DON'T CARE HOW FAR IN ADVANCE YOU NOTIFY THEM AND IF YOU FIND YOURSELF WITH AN UNWANTED SHIPMENT, DO NOT, I REPEAT, DO NOT FOLLOW THEIR VERBAL INSTRUCTIONS TO REFUSE AND GIVE IT TO YOUR CARRIER. I HAVE BEEN TRYING SINCE 04/26/10 TO GET $129.00 BACK FOR MY FIXED INCOME 75 YEAR OLD MOTHER; WITH THE USPS BACKING ME UP WITH DOCUMENTATION THAT IT WAS RETURNED. I CANCELED THE AUTO-SHIP IN 02/10 THEY SENT IT ANYWAY IN APRIL AND THEN ATTEMPTED TO SEND YET ANOTHER ONE IN JUNE! THEY ARE A SMALL COMPANY OF AROUND 150 PEOPLE IN UP STATE NEW YORK. THEY ARE NOT VERY ELDERLY, PET, CONSUMER OR AMERICAN FRIENDLY. LET THE BUYER BEWARE, DO NOT DO BUSINESS WITH THIS HEARTLESS THIEVING COMPANY.

As a petcarerx member, I have been using this company for most of my pets meds for some time. They always have great customer service, but today, I had EXCEPTIONAL service from Theresa Robinson. She was helpful, efficient, friendly, professional and the connection was crystal clear. I felt so valued, it was unreal. Great job!
Petcarerx membership has been an affordable solution to purchase the meds our allergy-prone German Shepherd requires. The only thing that could be improved is the speed of shipping. As a member, it is free, but usually takes a full week. I would love to see 3 day shipping included with membership. Otherwise I have been pleased with petcarerx and although the annual membership is $99/yr, we save more than that annually. If you are just needing heartworm and flea/tick meds, I believe it is more cost-effective to pass on membership. Also, we do have to purchase our Duoxo shampoo elsewhere. Petcarerx does not carry every item we rely on. Yet. All in all, I highly recommend petcarerx.

If you accept discount when ordering, they sign you up automatically for a membership of $107.79 that is billed annually, even when you pet dies.

The only question I still have about this organization is it FRAUD or TOTAL INCOMPETENCE?
Joined the club to take advantage of lower priced heartworm meds and for the last three weeks have spent countless hours and phone calls trying to get the charges corrected while being assured it will be taken care of, with unfulfilled promises to return calls with no result. I can only hope to warn others before they get the PETCARE RX TREATMENT!

I had a very positive experience concerning a billing issue. Very satisfied with Customer Care! They offer an excellent service.

I innocently subscribed to PetCareRX to buy my 3 old rescue dogs' heartworm meds and my blind cat's eye antibiotic. After one year I thought I had FRAUD on my credit card when I was charged $439.95, so I closed it.
Then I got an email that my cat's repeating Rx was cancelled. When I called to ask why, I was told that the reason was that I had refused to pay the $439.95 "ANNUAL FEE"! When I expressed shock at this amount, the rep explained that my 1st years membership was a "Reduced fee" and that my 4 pets amounted to this "regular' annual fee! I told her that I believed this was a DECEITFUL practice, and I felt that a reputable company would not have to use such a TACTIC!

This company is a shady scam and they don't care about their customers or their pets. I ordered this product on January 10,2019. I had been assured by customer service it would be shipped over night, despite stating it was free shipping. It did not arrive. Days passed and I heard nothing. I reached out to customer service and they said it was out of stock and that they usually have something in place to contact people when that happened, but they checked and for some reason I was not contacted. I was given an in stock date of the 22nd of January. My elderly cat in renal failure was already going without her pills by then but I was hopeful the 22nd would not be too late. 22nd came and went and I was told a date of the 28th. They offered no compensation and even more delightfully, they've deleted my account. I can still check the status of my order with the order number and my last name, so I don't know what they're trying to accomplish. They are condescending and rude in their customer service emails and very obviously just want me to go away. DO NOT ORDER HERE. It is worth it to pay a few more dollars for your precious pets and not support people who do not treat human beings and their pets with any sort of respect.