At first everything was fine, then they started getting slower and slower on the shipping, then screwingnup my orders, sending wrong amounts and when I called about the screwup they said " if they could verify it" they would send out the rest of my order, took them 4 days to do so. I payed for the petcare plus to "save", turns out that is juft a scam to get money out of you as I can buy from other sites for less, and with good customer service, and no fee extra to save. Stay away from this place, they are poor business in EVERY way!
We have a 1x/month rx medication for my dog. This month they charged us and sent us TWO! We did not ask for 2 to be sent, nor did our vet write a script for 2 a month!
Our money is tight. My husband lost his job, our water heater broke and we have a leak in our roof. So losing $32 out of our back without our permission HURTS us A LOT!
When I called regarding the problem they said they would send us a return label and when they receive it we would get our $32 back in 4-5 days!
Seriously PET CARE RX's MISTAKE. They took money out of our account WITHOUT OUR PERMISSION and we have to wait 7 days to get it back?
I would not recommend them to anyone. I'm moving our RX to Chewy immediately. Chewy knows how to treat it's customers. Chewy sent me flowers when my cat died and credited me for all the cat food I had left and suggested we donate it to a charity. That is the customer service I want to deal with.
Screw Pet Care RX and their LOUSY customer service!
I have been ordering from PetcareRX for a year and am very impressed by the helpfulness of the Customer Service team and the good prices of the products. If there is any question or issue, the Customer Service team express concern and eagerness to resolve any situation in a positive way.
Ayesha was fantastic and is a great asset to PetCare Rx. Great CS skills. She took care of my order and was thorough on what would be sent to me and that she would get in touch with my Vet. All in all I encourage anyone with a pet to use PetCare RX
Thank you for your feedback Paul! We really appreciate you taking the time out to spread the positive word!
My dog has lots of health issues and take multiple meds daily. PetcareRX always comes through. I spoke with Peggy today and she is always a pleasure to talk to.
Andrew Singer was very helpful in getting us a discount on petcarerx plus program. We travel a lot and find this the easiest way to get medication for our dogs.
Thank you for your review Scott! Glad to make ordering and getting your pets medications convenient!
Theresa was incredible at taking my first order and getting me set up. Quick to get it shipped out. Looking forward to doing more business with PetRx.
Thank you for your review Jackie!
This lady was one of the most gracious agents I have ever worked with. Customer service should be extremely satisfied with her work. She deserves recognition.
Thank you for your review Margot!
Andrew called to let me know that one of Ruby's meds was not available, gave me another option. He made sure I got the best value, and answered all my questions. Highly Recommended!
Thank you for your review Jana!
This company should be put out of business! They charged y credit card without authorization and now I have to go through Chase Fraud to report them! Horrible advertising with a bunch of lies!
Christina Flores was a fantastic CSR. Very nice and explained the pet plus program. She Updated my account for me and just went out of her way which is gratefully appreciated!
Thank you for your feedback Brenda!
I placed my order and it shipped the very next day. I also received a call from customer service regarding their pet care membership. They are extremely helpful!
Had a great experience with Andrew! He was very professional, competent, and genuine/personable in helping me figure membership program and our needs! Saved 40-50% on dog prescriptions!
Thank you for your review Dedra! Glad he was able to help you save!
I always order pet meds from here and Andrew was very kind and helpful when it came to saving me money. Thanks so much! Every penny helps with a dog that is on lots of meds!
Thank you for your review Kelly! We hope your fur baby is well.
If you cancel and never use it you are still charged, biggest waist of money ever. Plus the service didn't work with my vet at all, way too much work for nothing.
Thank you for your review Michael. If you cancel your membership for the year and you have not used the benefits you are entitled to a full refund. We are sorry if we may have not been able to fill the prescription for your fur baby but without a veterinarians approval are hands are tied. Give us a call at 800-844-1427 and our reps can assist you with your membership refund if it has not been used.
Was having difficulties with other online sites getting our dogs meds but Cristina helped me get them on order at PetCareRx. Thrilled with the great customer service. Will be a lifetime customer.
Thank you for your review Kathleen! We are happy to have you as a customer and look forward to providing what your pet needs.
The website is extremely clear for what it's asking for. When i go to the checkout page, i was PROMPTED TWICE before i signed up for any membership. My mom who wanted to have an account, but NOT the membership, joined as well with NO issue. I've gotten my pet's medication quick every single time. You people are so full of yourselves. Its a COMPANY THAT NEEDS TO GET APPROVAL FROM YOUR VET. OF course it will take time if you place your order two days before!
Andrew called to confirm my order. Very pleasant, easy going and gave me new options to save even more money without being pushy. Excellent follow up and good customer service.
Thank you for your review Christy! We are lucky to have Andrew on our team and glad to hear you are happy with our service!
I have never really considered getting my dog's prescriptions online until recently. The process with my vet has become time consuming, inconvenient, and ultimately frustrating. So I went on my search for a reliable place on the internet. I needed to get a very popular med that no other site had, and I checked 10. Then I tried PetCareRx.
Not only did I find the med I needed at PetCareRx, their costumer service rep Ashley called to resolve some issues with my order. She was 100% amazing! Not just professional, she was actually kind. She was patient, informative, and ended up saving me money. Her recommendations will end up saving me cash and time in the future as well. She handled all of the odd problems with my particular order completely, with big points for style and compassion. It was a joy doing business with her. I was relieved that my dog would get his heart medication, and that I was getting it for less than half what I was paying through my veterinarian. I simply did not expect this kind of help from an online operation. Thank you Ashley.
As long as this company is represented by outstanding customer service persons - like the extraordinary Ashley - it will have my business and enthusiastic recommendation. GIVE ASHLEY A RAISE. I wholly and happily endorse PetCareRx.
Thanks for the feedback and review David! We are happy Ashley was able to assist you and save you some money! We welcome you as a new customer and look forward to further servicing you!
Today has really shaken me up! Almost two weeks ago, I purchased a prescription refill for my baby. I waited and waited and finally called to find out the status since the pills were close to finishing. Being that this is heart medication, this was a potentially serious circumstance. After a lengthy conversation, the rep said his boss said they would send a temporary portion out just to close that gap of uncertainty. I paid for more meds but they sent this extra portion through UPS 2 day delivery. My baby missed a pill because this company was too cheap to send the meds via overnight. The supervisor is AWFUL! He was officious and uncaring, at the very least. This company keeps employees who don't care. I even said to this man that he was focused on saving $10.00 and willing to put my baby in peril. This reflects very poorly on this company.
Observe all the negative comments before mine and make your own decision. They lost me as a customer. I'm completely disgusted by their lack of professionalism and heart.
Overview
PetCareRx has a rating of 2.9 stars from 653 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareRx most frequently mention credit card, cat food and phone number. PetCareRx ranks 4th among Pet Meds sites.
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- Lynbrook, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, thank you for your feedback. We are sorry to hear about your recent experience and I would love to further look into this matter, if you can email me directly at mmherzai@petcarerx.com. The Pet Plus Membership provides wholesale pricing and free shipping on every order including Pet Food no matter how much the item weights or how big it is. We have the lowest cost available compared to any other certified online US pharmacy and if you find anywhere cheaper we will price match. You are guaranteed to save the minimum of your membership fee by the end of the year or we will credit you the difference. If you can reach out to me, I would love a chance to make this right.