PetCareRx

Your representative Ashley delivered the worst service I have ever received from this company! I ordered dog food through PetCare RX that has no tracking number, so yesterday I called PetCare Rx and spoke with a very helpful and friendly representative. She called Royal Canin to ask if my dog's food was shipped, and said to the best of her understanding it was? I am worried because if my dog does not receive this food she will poop straight blood, so making sure she has her food is of the utmost importance. This woman Ashley was rude and would not allow me the opportunity to speak with a manager to help me with my issue. I spend an enormous amount of money with your company and this was by far the worst experience. Your representative found my urgency and concern over this issue funny as she laughed at me and hung up the phone! I guess Ashley needs to be reminded how lucky she is to have a job that most don't even have in a troubling time like what the country is facing.

At a time when finding meds and dog food I needed was difficult, I was able to get them at PetCareRx. I had made a mistake and needed my initial order canceled. Andrew Singer called to confirm the change and explained the benefits of purchasing a membership to Petplus. Not only did I receive a discount membership for both of my boxers, but I also received an added discount on the meds I needed for my boxer, Sadie. The fact that I won't lose money buying the membership makes this a win-win.

I was trying to order a flea collar on line and accidentally got two. When I woke in morning I realized and tried to cancel, it was too late. I did not realize I had gotten a membership also. They couldn't refund anything till I returned collars. Put them both in one of the boxes since they came in two separate deliveries and returned. Waited and received no refund. Gave them tracking number and they said they only received one collar. They were both in the same box! Called and emailed talked with many people and they will only refund lower price collar. Ripped off and with many calls and w-mails will not refund $50. Plus dollars. Do not use this company.

Unfortunately, my veterinarian, no longer supports online pet pharmacies. As an alternative, I have been informed that I can mail in prescriptions. Peggie Barron-Pauldo from the Lynbrook NY location provided me great instructions on what to provide on a note and that I can go ahead, place an order, and the PetcareRX pharmacy will take care of the process as soon as they receive the prescriptions.

Thank you Peggy and team! PetCareRX has been so helpful and saving me money over the years!

I was waiting for a kennel for 2 weeks. During that time I sent an email and called to get an Update on the whereabouts of my order. That was at the end of the first week. The agent said it would be shipping that afternoon.
Another week went by and no kennel and no word. Thanks to PayPal I found out the payment was cancelled by merchant.
A customer service rep did reach out after I called earlier that day and said the item was backordered!. Terrible customer service so beware!

I've used PetcareRx since June 27,2012. Last year I noticed that I was billed almost a full month early for membership after ordering Meds for my dogs without any notification. The amount for the membership was $174 for 2 dogs, so I called about the amount. I was offered a 50% discount for my inconvenience. I did not notice that they then assumed my next 12 month membership was as of that date, June 3, not June 27. Yesterday, May 27, I ordered my dog meds. I was not only billed for the meds, but also $174 for membership. Upon calling I was told they billed early because of the holiday. My membership would be backed up further now into May. I again was offered a 50% reduction - which I refused. I canceled any further dealings with this shady, deceitful company. Better check your account!

Cathy called me after I had placed an order. I thought she was calling because I had made a mistake on the order. But, no. She was calling to tell me how much I could save if I joined the Pet Plus program. I had read about the program on the webpage, but was not willing to invest $99 in membership at this time. Budget woes, and I told her that was my problem. She listened and was patient and then explained to me that the current % off sale applied to the membership fee, too. Taking membership for this year down to a reasonable fee (about $35). I appreciated her willingness to listen to my concerns and explaining away my misunderstanding that the membership was on sale, too. Good deal, eh?

I was having difficulty with the Web site and called the customer service number. Teresa answered and took down the information. A prescription food is back ordered from the mfr and a canned food is in short supply, but you all have it. Teresa was the Woman of the Hour because I have five cats and am close to running out of the wet food they like. Thanks to Teresa, it will be arriving soon. I told her to tell her supervisor that the supervisor needs to give her a bonus and/or buy her lunch!

I called to cancel my order in March of 2020 and I thought that was all I had to do. Just recently, I had an occurance of fraud on my account and got a new number and card. Three years after I thought I had cancelled charges by this company, I get charged over $100 for a membership I was not aware I had on a card they were not given the number of. Apparently when I signed up I was enrolled in a membership that had a reoccuring fee. I never knew I signed up for a membership and NEVER recieved yearly email notification of the reoccuring charge. They did not ask when I canceled my order if I wished to cancel my membership. I should have been more alert, but I am too used to ethical companies that are upfront about notifying me of reoccurring charges. Make sure when you cancel an order for a dog that passed you also cancel your membership.

We have been members of PetCareRx for the past year and have been very pleased with the products and service. I have had several occasions where I needed to contact Customer Service, and each time, the experience has been a positive one. The Customer Service agents, such as Cathy whom I spoke with today, are all knowledgeable, polite, and helpful. My questions were answered to my satisfaction, and I am pleased to renew our membership for another year.

They don't bother to tell you that you can get a script for the same price even if you DON'T buy their stupid PetsPlus plan. So I had to call them and scream about this and get it refunded. Then they contacted me two weeks ago to renew this plan. My dog died in September and I told them this and that I had no need for the plan. However, today, I saw $106.68 charged to my credit card without my authorization to renew a plan for a DEAD dog. I had to call again and supposedly they will refund the money. Otherwise, I am reporting fraud to Bank of America.