I got a call to let me know that they got my order and they were calling my vet for confirmation for the medication. They also took the time to help me understand the membership and how much I could save so I signed up. Super helpful!
Andrew Singer was fantastic. He helped me get the right prescription. So pleased with his help. I could not find the medicine I needed elsewhere. I found it here and Andrew helped me get the right amount at the best possible price.
Thanks for your review Timothy!
I think they are wonderful I have had nothing but wonderful experiences every single time. The customer service is stellar, the prices are remarkable the website is easy in the whole experience has been outstanding
Enticed by an ad for 25% off and needing to buy dog food I went to PetCareRx.com. I found the food I wanted and saw just under the food name, "FREE SHIPPING!". I put the bag in the cart but when I got to Checkout I found a shipping charge of $20.11. I checked the site and found reference to needing $48 in spending after discounts to get free shipping so to be sure I added a few treats to get above $48 but the shipping charge remained. I called their "Office" number and after much I time and 2 calls with a nice rep I was told they don't have free shipping on dog food. She could have given me free shipping to keep a customer, especially since she herself thought I should have gotten free shipping and had to ask someone else about it. But no. Clearly a deceptive site so I won't be shopping there again. BEWARE!
I placed an order and then decided to add additional items to it.
The customer service agent I spoke to was very helpful and able to add the extras and got me an additional discount going forward. She was also very pleasant to speak with.
Great customer service.
Ashley R. Was very helpful. She was able to sort out what I was asking and gave me immediate answers. She was able to renew my dog's medication and handled everything with efficiency. It was a pleasure to speak with Ashley. She was also kind, professional, and knowledgeable.
Thanks for your review Cindy! Happy to hear you are pleased with our service!
The Website is difficult to maneuver, I cannot find anywhere to cancel my account online to do this and this will be the 2nd year that they have charged a $100 membership fee to me, no notification, it's just something that magically appears on my CC statement each year. I called the service number last year to cancel my account and thought I had this taken care of but to my displeasure I was again charged for membership which I have not used for any purchases for 2 years. Called the phone number for customer service and of course received the typical message stating "all are operators are currently busy" which really means "we're currently understaffed"... so... they give you an option to leave your call-back number which I did and to no surprise, no one called me back. Unfortunately I have to cancel my credit card so that I don't get charged again next year... this is a great concept, its just a shame that their customer service would be so unprofessional.
Hi Robert, thank you for your feedback. We apologize about the wait time as we did unexpectedly get a surge of calls as a result of Covid and more customers shopping online, however our queue times are now down as we worked towards assisting pet parents all of the US. I would like for your to send me your account information directly so I can further look into your concern and ensure everything is taken care of and ensure out queue callback option has no glitches. My email is mmherzai@petcarerx.com
I used them for prescriptions for my Yorkie and when he died I had some medicine left over. They expressed sincere condolences and refunded me for the overage.
I have a second Yorkie and am now purchasing her food through them which is giving me a savings over purchasing through the vet.
They are very personable and easy to work with. I highly recommend them for your pet's needs.
Thank you for your review Monique! It was a pleasure speaking with you and we look forward to continuing to provide everything your Yorkie needs!
They advertise certain foods but deliver the wrong food and will not issue a refund. They have pictures online of the right food but the stuff they send is not the same and is different from the one pictured that I ordered. I wanted to send it back but they would not issue a return slip. I donated it to a cat rescue and told them they said that was fine but I still have no refund from them. I would not buy from them again. I will always buy from Chewy's they are the best at customer service. These people suck!
Sorry about your recent experience Mary. I wold like to further look into this concern to ensure we have corrected anything that may be wrong on our end and to ensure you are refunded as promised for the order. Please contact me directly at mmherzai@petcarerx.com. I look forward to hearing from you.
My CSR, Peggie Johnson was very helpful. Peggie had to do some investigating to find out what happened with my order. She promised to get back with me due to the lateness of the day. Not only did she call me, but she also emailed me with updates until the order was shipped. She was patient and friendly and kept her word on the follow-up.
Thank you for your review Fran!
I was trying to do a price comparison yesterday and decided to have PetCareRx call me back since the wait time was said to be long. No one called me back. So I called again today and got Peggie. I am so happy I got her on the other end of the phone! She was able to reset my login email since I couldn't login to my account, she then updated my Autoship meds with my new vet, and then helped me understand the Pet Plus program again (I was a member and didn't know it!). She put a smile on my face that is still there 3 hours later. Thanks so much, Peggie!
Thank you for your review Sarah! We are happy to hear you were pleased with Peggies service. Thank you for sharing the photo of your fur baby, absolutely adorable!
Ashley helped to understand all about PetCareRx. She saved me time, effort, and money. She signed me up for PetPlus Protection Plan so I would not have to worry about a shipping fee. Also she got me on AutoShip. Thank you Ashley for your excellent service!
Thanks for your review Michael! Happy to have you as a customer and looking forward to continue in servicing you and your fur baby.
After many rounds of trying to get my Vet's office to send over a prescription, Theresa of PetCareRx stayed on the phone with me while another representative called the office and spoke with someone to get the approval! They went above and beyond to make sure my pet had her necessary prescription food!
Thank you for your review Sarah! We are glad to help in making sure your fur baby gets his/her food in time.
I was new to the online pet medication process but this has been so easy and with their coordination with my Vet and the call back to make sure the medication was correct and approved, I appreciated all the help.
Thank you for your review Saney!
I had a great experience when recently calling PetCareRX. We've been members of Pet Plus for years so when I had trouble finding a vet-recommended supplement online, I called PetCareRX for info on special order and discounted price. CSR Cathy Addonisio took immediate action to research an apparent backlog in production and was able to give me an informed estimate on future availability. Cathy took initiative on all of this and provided me with rapid email confirmation, such that I did not waste my time or risk my dog's health with needless delay. All interactions were very pleasant and Cathy seemed eager to address all my concerns. Thank you again!
Thank you for your review Ann! As pet owners ourselves we know the feeling of having fur babies and wanting them to be happy and healthy. Glad Cathy was able to assist you with everything and get you some savings! We look forward to continue in servicing you.
When I call in to order I love Peggy answering my call. She has always been upbeat and positive. She makes great suggestions and is very thorough. She is the best and makes the orders easy. Hats off to Ms. Peggy
Thank you for your review Terilyn! Peggie is amazing and we are lucky to have her with us!
Just a few minutes after ordering online, I received a call from a PetCareRx representative that was absolutely delightful! This is a company that truly prioritizes the health and wellbeing of your furry friends! Thank you PetCareRx!
Thank you for your review Emily! We certainly do and thank you for trusting us to keep your fur baby healthy!
We all know that our dog is our best friend, right, you wouldn't be reading this if it weren't true. So, when my little arthritic man ran out of pills due to timing of approval by the vet, my Pet's best friend at PetCareRx listened to my sad story and immediately found a way to make everything better faster. That kind of friendship isn't easy to find so now that you've found PetCareRx you don't have to look any further!
Thank you for your review Daril! We are more then happy to help you and your fur baby!
Peggie Johnson handled the refill prescription for my dog and made the process simple and fast. I appreciated her verifying my mailing address as well as my email. In addition I learned from Peggie that PetCareRx now sells dog food. She looked up my specific food dog and gave me the weight options and prices. Next time I need food, I will be inclined to order from PetCareRx since Peggie was so helpful and kind. Thank you PerCareRx for the reminder post card that I needed to reorder my 4-legged Furry Friend's Heart worm medication! Sandy B.
Thank you for your review Sandy! We are happy to hear Peggie was able to get all your needs taken care of and introduce you to our food inventory. We look forward to continuing to service you and your furry friend.
Andrew Singer was a delight and extremely helpful today. He explained the PetPlus program, which I signed up for, and the process for ordering online. The communication from the company along the ordering process has been exceptional.
Thanks for your review Jessica! We are glad to hear you are happy with our service.
Overview
PetCareRx has a rating of 2.9 stars from 653 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PetCareRx most frequently mention credit card, cat food and phone number. PetCareRx ranks 4th among Pet Meds sites.
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- Lynbrook, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Neira! Welcome to being a Pet Plus member, enjoy the savings and benefits!