business logo of Petallush

PetallushReviews 417

petallush.com
casual, lounge, swimwear womenAge 26-45
Write a Review

From the business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: service@petallush.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
grey star
grey star
grey star
grey star
grey star

Petallush Reviews Summary

Petallush has garnered mixed feedback from customers, highlighting both commendable aspects and significant concerns. Many reviewers appreciate the detailed sizing information and the aesthetic quality of the garments, noting their attractiveness and affordability. However, a recurring theme is dissatisfaction with customer service, particularly regarding shipping delays, issues with product quality, and a challenging returns process. Some customers reported receiving incorrect items or experiencing difficulties in obtaining refunds. Overall, while the brand shows potential in design and affordability, substantial improvements in customer service and product consistency are necessary to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
184
value
68
shipping
70
returns
73
quality
368
This company does not typically respond to reviews

Instant Feedback

6,402 reviews
Idaho
1 review
0 helpful votes
Follow Roger E.
Unfollow Roger E.
Send Message
Share Review
Report Review

I love your selection of dresses and am anxious to wear them.

Date of experience: February 22, 2024
Oregon
2 reviews
0 helpful votes
Follow Cicely G.
Unfollow Cicely G.
Send Message
Share Review
Report Review

Disappointed
February 18, 2024

The online ordering system was very easy to navigate.

Date of experience: February 18, 2024
Utah
1 review
1 helpful vote
Follow Mandy B.
Unfollow Mandy B.
Send Message
Share Review
Report Review

I bought 4 dresses for my girls and one came in the wrong size. Not only would they not let me return the dress for the right size they wouldn't refund my money. After a month of dealing with their customer service I finally settled for a half refund, which they never refunded! It's been a bad enough experience that I'll never be back. It's a shame that their return process is so terrible!

Date of experience: February 13, 2024
Virginia
5 reviews
0 helpful votes
Follow Stephanie M.
Unfollow Stephanie M.
Send Message
Share Review
Report Review

Dresses
February 13, 2024

Shopping was fine, we'll see when I get the dresses!
Thank you

Date of experience: February 13, 2024
Tennessee
1 review
0 helpful votes
Follow Delores Y.
Unfollow Delores Y.
Send Message
Share Review
Report Review

It took 2 full weeks to receive dress. How many times do I say not what picture shows.

Date of experience: February 9, 2024
Florida
1 review
0 helpful votes
Follow Myra F.
Unfollow Myra F.
Send Message
Share Review
Report Review

Returns
February 4, 2024

I need an answer of how to return the dress. I have asked twice and no reply either time

Date of experience: February 4, 2024
Utah
1 review
0 helpful votes
Follow JoEllen F.
Unfollow JoEllen F.
Send Message
Share Review
Report Review

Poor quality
February 8, 2024
Updated review

The sizing was all wrong. Too tight thru the bust. The measurements in the ad we're way off

Date of experience: February 1, 2024

I had no issues
January 16, 2024
Previous review

I had no issues

Date of experience: January 16, 2024
Florida
1 review
0 helpful votes
Follow Roxanna M.
Unfollow Roxanna M.
Send Message
Share Review
Report Review

Horrible Experience From Beginning To End
February 4, 2024
Updated review

I was not able to track my package and customer service replied "It takes some time to update your tracking information online and we have urged the shipping side to update it asap, please don't worry." Once received, I was not satisfied with the product and requested a refund. I was told "Sorry to tell you that we don't provide return shipping labels currently" and was offered $11 to keep the dress, and when I insisted on a full refund, I was offered $14. I have never had to "bargain" for a refund and honestly, I would NEVER order from them again. Hopefully, this will help potential clients of having to go through a similar nightmare of an experience.

Date of experience: January 27, 2024

No glitches, no questions unanswered
January 17, 2024
Previous review

No glitches, no questions unanswered.

Date of experience: January 17, 2024
Australia
1 review
0 helpful votes
Follow Denise L.
Unfollow Denise L.
Send Message
Share Review
Report Review

The blue top is very small
January 26, 2024

The cream top is very see through and blue top very small

Date of experience: January 26, 2024
Utah
1 review
0 helpful votes
Follow Paige R.
Unfollow Paige R.
Send Message
Share Review
Report Review

Terrible with returns
February 1, 2024

Terrible company! I had to return my dresses to Petallush. At first they tried to negotiate for me to keep the dresses for partial in store credit. I finally persuaded them I really did want a refund. I followed their instructions for returns and provided them a tracking number. They verified they received the tracking number. After I realized I hadn't received a refund from them, I reached out to request my refund. They ignored each of the emails I sent about not receiving my refund. I never received the refund and even paid for the shipping to send the dresses back! This company has the worst customer service and they don't even have a phone number to call them at. So frustrating!

Date of experience: January 25, 2024
Colorado
1 review
2 helpful votes
Follow lauren d.
Unfollow lauren d.
Send Message
Share Review
Report Review

I find descriptions, sizes and fabrics weird and not fully honest. Some of the dresses were okay but I specifically looked for natural fibers as almost everything is polyester and not very good quality.

Date of experience: January 21, 2024
Utah
1 review
0 helpful votes
Follow Melissa I.
Unfollow Melissa I.
Send Message
Share Review
Report Review

I do not like the return/exchange policy
January 8, 2024

In the end they did their best to satisfy me and I don't feel I wasted my money but I don't think I will purchase from petalpush again unless they change their policies.

Date of experience: January 8, 2024
Australia
1 review
0 helpful votes
Follow Carol W.
Unfollow Carol W.
Send Message
Share Review
Report Review

New customer.
December 29, 2023
Updated review

Was apprehensive ordering from a site l didn't know and thought being in NSW Australia, my order might take ages to arrive. Ordered 18 Dec and arrived 29th. Five tops are all as pictured, fit well and are good quality. I am probably between a 10 and 12, ordered small which is a close fit.

Date of experience: December 29, 2023

Appears ok so far
December 17, 2023
Previous review

Appears ok so far. Fingers crossed.

Date of experience: December 17, 2023
Alabama
1 review
0 helpful votes
Follow Valerie M.
Unfollow Valerie M.
Send Message
Share Review
Report Review

Great quality fabric and dress is made really well
December 25, 2023

I've bought several of your dresses and very satisfied with quality of fabric and they are well made. I'm a seamstress and for me to say they are well made is good!

Date of experience: December 25, 2023
Kentucky
1 review
0 helpful votes
Follow Kim W.
Unfollow Kim W.
Send Message
Share Review
Report Review

Poor everything
December 29, 2023

I ordered two dresses and paid for expedited shipping for Christmas. I had to contact them to get any information and learned that one of my items is no longer in stock. Their policy says orders are processed within one day of placing the order. If it's processed in one day it shouldn't take two weeks to get here especially with 3-7 day expedited shipping. I ordered on 12/10 and on 12/22 and my order is still in China. After multiple emails and asking that my shipping be refunded all I got was the offer of $10 off my next order. So so so disappointed. Will not shop here again.

Date of experience: December 22, 2023
Australia
1 review
0 helpful votes
Follow Kay T.
Unfollow Kay T.
Send Message
Share Review
Report Review

Not to size
December 19, 2023
Updated review

Easy which is good for me thanks Attractive products

Date of experience: December 19, 2023

Easy which is good for me thanks
December 10, 2023
Previous review

Easy which is good for me thanks

Date of experience: December 10, 2023
South Dakota
1 review
1 helpful vote
Follow Julie G.
Unfollow Julie G.
Send Message
Share Review
Report Review

I'm so disappointed with this company. 13 messages back and forth with this company and still no return authorization. The clothing fits very small and it is of poor quality/color. The company did not ship my complete order and asked for multiple pictures and for me to weigh the box to prove that an item was missing. No packing slip. Poor English in email correspondence. Buyer BEWARE!

Date of experience: December 12, 2023
New Zealand
1 review
0 helpful votes
Follow Pamela Z.
Unfollow Pamela Z.
Send Message
Share Review
Report Review

1st time user - no problems. First time using online shopping - great experience.

Date of experience: December 8, 2023
Canada
1 review
0 helpful votes
Follow Maggie Z.
Unfollow Maggie Z.
Send Message
Share Review
Report Review

Great Dresses
November 21, 2023

Pretty great - wish it would update with Canadian pricing for coupons.

Date of experience: November 21, 2023
Australia
1 review
0 helpful votes
Follow Bronwyn T.
Unfollow Bronwyn T.
Send Message
Share Review
Report Review

Dress Sizing is not true to Australian Standards
November 20, 2023

I loved the look of the dress however when it arrived it didn't fit me. Very disappointed as I measured myself before ordering and bought the size I needed.

Date of experience: November 20, 2023