business logo of Petallush

Petallush

petallush.com
casual, lounge, swimwear womenAge 26-45
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About the Business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: service@petallush.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
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Reviews Summary

Petallush has garnered mixed feedback from customers, highlighting both commendable aspects and significant concerns. Many reviewers appreciate the detailed sizing information and the aesthetic quality of the garments, noting their attractiveness and affordability. However, a recurring theme is dissatisfaction with customer service, particularly regarding shipping delays, issues with product quality, and a challenging returns process. Some customers reported receiving incorrect items or experiencing difficulties in obtaining refunds. Overall, while the brand shows potential in design and affordability, substantial improvements in customer service and product consistency are necessary to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
184
value
68
shipping
70
returns
73
quality
368
This company does not typically respond to reviews

Instant Feedback

6,402 reviews
Arizona
1 review
3 helpful votes
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The worst customer service
June 24, 2021

Okay so the dresses are decent quality but the shipping takes forever and if you have to return something you have to pay for the returns yourself. Two weeks after fed-ex successfully delivered my return I had yet to hear back about my refund so I emailed and got a response days later. They can't find it and somehow it's my fault. They only send one email reply a day in the early morning hours (like 3 am) and are now I won't get my refund. Totally horrid service and I will never buy from them again. Save yourself time and frustration and buy clothes somewhere else.

Date of experience: May 25, 2021
Washington
1 review
0 helpful votes
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Happy!
August 16, 2024

It has been great so far! The only thing I would like is more options with natural fiber clothing. Over all I am very happy! The dresses I got are very beautiful and well made. The downside is that it took 15-30 days to get here. Also, the color of one of the dresses was just a little different in real time.
I would definitely buy again, just making sure it's at least 40 days before I want it.
Thank you so much!

Date of experience: August 6, 2024
Indiana
1 review
1 helpful vote
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Horrible
March 4, 2023

Would not refund my original order. Just kept having other "solutions". Finally agreed to a $75 credit. Bought new items and spent a few dollars out of pocket as well. It's been 21 business days and my items have not arrived. I have contacted them that the tracking number provided 19 business days ago does not work and says it does not link to any active package. They just keep claiming it's on the way but will not provide a new tracking number. Don't waste your money.

Date of experience: February 2, 2023
Kentucky
1 review
2 helpful votes
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Horrible customer service and products
November 26, 2021

Very unhappy. Order was delivered to the wrong address. After contacting customer service I'm told there is a 30 day return policy and was quick to put it on the delivery company. Not one solution to the fact that I did not get the chance to use their 30 day return policy because it had not arrived to me. The pieces I received looked nothing like pictured. Dresses that were to be knee length in pictures were actually down to my ankles. I'm 5'8. Material is see through and cheap, on each piece.

Date of experience: October 27, 2021
Texas
1 review
1 helpful vote
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Very sketchy
June 7, 2023

Sent me an email concerned with my "large" order warning me I could not return items. I just told them to cancel the entire order. I will update this review at a later date if they refuse to refund me. I just spent $1,000 at $#*!'s Sporting Goods. One of the items had a defect (probably from being tried on at the store). I took it back and it was an easy exchange. Telling someone they are not allowed to order something online and return it if it doesn't fit is super sketch and unprofessional.

Date of experience: May 8, 2023
Missouri
1 review
0 helpful votes
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YAY!
November 10, 2024

Finally! An affordable sight that has a wide variety of modest dresses that are gorgeous and feminine! Thank you so much! May God reward you!

Date of experience: October 31, 2024
Wisconsin
1 review
0 helpful votes
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Darling.
November 21, 2024

I look forward to the clothes.
Super darling, can't wait to wear.

Date of experience: November 11, 2024
Idaho
1 review
0 helpful votes
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Beautiful dress, just as described.
November 19, 2024

The dress I ordered was beautiful, looks just as the website lists it. My only concern was the material, I was underwhelmed by it but it's grown on me. Beautifully and well made.

Date of experience: November 9, 2024
Georgia
2 reviews
0 helpful votes
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Hopeful, but disappointed.
September 20, 2023

Checkout took too long. Hoping my merchandise will be as nice as is advertised. Ive never shopped from this company before.

The styles are nice, but the fabrics were not, sizes tend to lean smaller than expected.

Date of experience: September 20, 2023
Georgia
1 review
0 helpful votes
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Don't Believe their Return Policy
May 8, 2024

Be careful purchasing from Petallush. They state items can be returned within 30 days; however, this is not true. They do not want their merchandise back and tell you to keep it. That would be ok if they refunded what you paid, but they don't. After multiple emails, they only refunded $21. The dress cost $49. I won't purchase from them again.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Still waiting
May 9, 2023

I ordered from this website two weeks ago and paid for premium shipping which promised that it would arrive within 3-5 business days.
Tuesday will be 10 business days and I'm still waiting.
In the meantime, I contacted the company to see what the delay was and explain my frustration. They were not apologetic at all that I paid extra to have my items arrive sooner, nor did they offer to absorb that extra cost for me.
Instead, they told me that one of my items was no longer available, and asked me if I wanted something different, or just a refund.
There has been a lack of communication and transparency with this company that I am just not used to with online orders.
I can't say that I'm at all impressed.
Here's hoping that the clothing is nice when it arrives, because I probably won't ever be able to return it at this rate.

Date of experience: May 9, 2023
Florida
1 review
0 helpful votes
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Nice quality clothing
March 14, 2023
Updated review

It was fairly easy to navigate the site. I guess we'll see if they are the quality I'm hoping for. The styles are modest, which I love. There's always a risk ordering online, will they fit well or not. In my case three of the four items I ordered are a little too small. I'm going to try to exchange them for a larger size.

Date of experience: February 12, 2023

It was fairly easy to navigate the site
February 2, 2023
Previous review

It was fairly easy to navigate the site. I guess we'll see if they are the quality I'm hoping for. The styles are modest, which I love.

Date of experience: February 2, 2023
Canada
1 review
1 helpful vote
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Consistent quality and value
November 29, 2021

I've ordered a few dresses and a sweater from Petallush this year and I love them all! They're so comfortable and beautiful, and a lot of the dresses have pockets! The sizing charts are very useful in finding the right size and have never led me astray. My Black Friday order had a much longer delivery time than usual but it was likely just because of so many packages being shipped around Christmastime.

Date of experience: November 29, 2021
Florida
1 review
0 helpful votes
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Lovely clothes
January 27, 2022
Updated review

Very nice selection of pretty but modest women's dresses. I ordered them sent priority and received my order in a very timely manner. The clothing is just as pictured on the web site. One of the dresses is too small in the bust but the others are fine (XL).

Date of experience: January 27, 2022

Very nice selection of pretty but modest women's dresses
January 20, 2022
Previous review

Very nice selection of pretty but modest women's dresses

Date of experience: January 20, 2022
Canada
2 reviews
1 helpful vote
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Happy with one not so happy with the other
February 27, 2024

Super easy I have been looking for a few days for dresses and these caught my eye and I had to try I am praying they fit as this is my first time trying. The website was beautiful although a little clunky with a new window popping up every time I clicked on something so then it was hard to tell if everything I selected was in my cart. But it worked out in the end and I pray the dresses fit me

I received my order and the one dress I was able to get on but it was difficult to remove... and the one other one after trying on I don't like very much its too long and feels a bit frumpy

Date of experience: February 27, 2024
Utah
1 review
1 helpful vote
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I ordered a couple of dresses and the sizing was off. I emailed to return them back and they would not give me a full refund. I emailed back and forth for days and finally bit the bullet and accepted the partial refunded amount.

Date of experience: May 31, 2024
PetalLush S. Petallush Rep
over a year old

Thanks for your comment. We apologize for the inconvenience this issue has caused you.

As a seller, I understand your position regarding our return policy. Refunding your money to the original payment method is always the ideal choice. I will definitely share your feedback with our product team. We are always looking for ways to improve, and I will do my best to advocate for our buyers.

Thank you for your understanding.

Utah
1 review
5 helpful votes
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If the item doesn't fit or doesn't work out, you can't get your full purchase price back! They will give you a percentage, but not the full price. It's a rip off! Buyer beware! They keep your money. I feel like I've been robbed. Here's the email they sent: we refund you $12 to your original payment account that you used to pay before as compensation and you keep the item without return. $12 refund on a $41 purchase. The dress didn't fit. Keeping it is not what I wanted. Very unhappy with the whole process.

Date of experience: April 28, 2023
South Dakota
1 review
1 helpful vote
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I'm so disappointed with this company. 13 messages back and forth with this company and still no return authorization. The clothing fits very small and it is of poor quality/color. The company did not ship my complete order and asked for multiple pictures and for me to weigh the box to prove that an item was missing. No packing slip. Poor English in email correspondence. Buyer BEWARE!

Date of experience: December 12, 2023
Virginia
1 review
0 helpful votes
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Runs small, terrible shipping
March 25, 2024
Updated review

The site never tells you it isn't an American site. The charge to my card came from Paris, France. Every piece of clothing I ordered comes from China and so the sizes run a size or two smaller than American sizes. I measured and went with the size bigger and even that is tight. I am VERY disappointed in the site. I probably won't be ordering from them again.

Date of experience: March 15, 2024

Order never received
March 4, 2024
Previous review

My experience is HORRIBLE as I have not received my order.

Date of experience: March 4, 2024
Colorado
1 review
0 helpful votes
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Poor return policy
September 10, 2023

Similar to what has been said by other reviewers, the return policy for this business is terrible. I wish I had read reviews other than those on the site itself before purchasing. My items did not fit and I asked to return them. I was offered to keep the items and receive a partial refund (initially 25% of what I paid for the items, which they increased to 50% when I pushed back). Since I did not want the items, it was of no use to keep them and only receive a partial refund. Their website states that the items can be sent back and a refund received (minus shipping fees); however, when I asked to send back my items I was told that they don't currently provide shipping labels. In addition, the quality of the materials and construction are cheap. Their styles are cute, but if you do not like the items or they do not fit, then buyer beware!

Date of experience: August 11, 2023