Overview
Perpay Inc. has a rating of 4.4 stars from 1,304 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card and direct deposit. Perpay Inc. ranks 23rd among Discount Shopping sites.
I have purchased so many things that I want and pay a little bit at a time and enjoy my goods while paying them off! I love it here!
My experience with PerPay has been exceptional. The products are quality products and shipping is fast. The only issue I've had lately is with my active shipping. I've never missed a payment and have paid off multiple products but somehow my active shipping is no longer working. Please fix this issue.
I have the opportunity to get what I need and pay over time. Its awesome and very affordable. Their are items your family will enjoy even down to your pets.
Costumer service goes above and beyond to help out if you have any questions. They don't reply right away but they do make sure to fix the problem you have with no issues.
Lazy! The leave packages at mailbox that is right inside entrance. I'm paying on a package I never received. Why ask for address if you don't deliver to apartment door? Paying my balance off and not ordering again!
Everything I order comes in within a week. The payments are great and the prices are not too bad either.
When I was trying to get help and everything else I emailed and never received anything from no one back
PerPay allows you to make large purchases; conveniently and easily. All while improving your credit at the same time. It's a great opportunity to help get what you need and improve your FICO a the same time. I've been a customer for years and have been glad they are there for me!
Needs serious changes on customer service. Have never been able to speak to a representatives. Had the misfortune my job deposited my check to the wrong account it's been over 2 weeks and I still haven't been able to get my money deposited to my bank. I'm a single mother that depends on that money thanks to this problem I'm behind on payment and it's causing problems financially.
Thanks for flagging this Mariana! I can see that a member of our Team was able to reach you and return your overpaid funds, so these are on the way back to you. If you have any further questions or concerns, please do not hesitate to reach out to us at hello@perpay.com.
I love it. I never see the money. Gets taken out of my check. So never miss a payment. As so many cool items.
Every time I make a purchase it as simple as can be! Setup is simple and customer service helps in any situation and fast!
I am very satisfied with Perpay. It has given me a fool proof way to rebuild my credit and get things that I need at the same time. I wish there were companies like this years ago. Thank you Perpay.
I love Perpay they have all the stuff I need and want and the best part about it you don't have to pay in full right then and there they help you while you help yourself build your credit I really appreciate Perpay so much I have many Mother's Day fathers day's even birthday gifts from them they are awesome
They take your payment right from your check so you don't see it or mess with it. They have great items at great prices and low payments!
Amazing app for those of us who don't qualify for a traditional credit card, better than a credit card you see the interest your paying up front in the price.
I'VE BEEN TRYING TO CONTACT CUSTOMER SERVICE ABOUT NOT BEING ABLE TO VERIFY MY BANK ACCOUNT FOR 5 DAYS NOW AND NO ANSWER. THEY WERE QUICK TO ANSWER WHEN I WAS STARTING TO BUY WITH THEM. NOW THAT I NEED TO WITHRAW MY BALANCE THEY ARE NOWHERE TO BE FOUND.
Thank you for bringing this to our attention! We're so sorry to hear that is an issue with verifying your bank account, and the lack of response in getting this issue resolved. We understand how frustrating it is when unexpected issues stop you from accessing your cash balance. I'm happy to inform you that a team member is aware of the issue and has since reached out to assist you - please respond to their message and they'll take care of the rest from there!
I have been trying to contact support and NO ONE will contact me. Your links on my dashboard are all closed and will not work! SHAME ON YOU! I AM IN THE MILITARY AND HAVE BEEN TRYING TO GET THIS RESOLVED
We're so very sorry to hear about your experience and appreciate you bringing this to our attention! We’re especially grateful for your military service and want to make things right. Our team is currently working through a large volume of customer outreach at this time, but we will get back to you as soon as possible! If you haven't received any support at this time, I highly recommend reaching out again via hello@perpay.com, and I assure you, a team member will be in contact to resolve your issue.
I reached out to customer service to update my phone number. The expedited response and support was great. My information was updated immediately with no issues. Great support team!
I've been with Perpay almost 2 years and I have been able to get things I've been wanting with great payment options. Delivery of the goods I order is usually fast and smooth. Also, customer service has greatly improved since I joined. Quality option and a nice variety to choose from. I noticed that Perpay keeps adding different items and I'd love to see even more options. Being able to make payments and sometimes get the product shipped before a payment is direct deposited is wonderful. Of course you have to have a good payment history with them to get an item before the next direct deposit hits. Make sure that you have enough being deposited to your account so that you wont have to update the amount you have deposit before your item(s) ships. Overall, I really don't have any complaints so far.
How in the world does a business not have a working phone number? Email only, which by the way they will take ALL DAY to respond. They never fully answer or resolve anything. I ordered a handbag which was past the 3-5 days for shipping so i asked for it to be cancelled NO JOKE, I literally had to email about 20 times for them to cancel the order. I have ordered several things….no issue then all of a sudden I have had issues getting my most recent order. Same crap, blaming the distribution company for shipping issues. It's always "we will reach out to our distributor and get back to you WHICH NEVER HAPPENS. No updates Unless you email THEM a million times I decided to give them another chance, placed another order that was supposed to ship in 3-5 days … guess what it's past the shipping time yet again. WHERE IS MY ORDER PERPAY? At this point you all have a few days to get my order out because I will be taking legal action. You have received two direct deposits from me and STILL HAVE NOT shipped my purchase. Can't you see all these NEGATIVE reviews? You all should be ashamed of your terrible customer service. Do better.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention! We take every support request seriously, and we're truly sorry if your message went unanswered. We'd love the chance to make it right—thankfully, a team member has reached out to you at this time to address any concerns that you may have. Please respond to their message, and we'll take the next appropriate steps from there!