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Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.
Perpay Inc. Reviews Summary
Perpay Inc. has a rating of 4.6 stars from 2,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, direct deposit and credit score. Perpay Inc. ranks 7th among Discount Shopping sites.
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Best customer service experience I ever had. I always get the help I need when I reach out to customer service at per pay
I've been a good customer and was recently deceived buying some items that look nothing like the picture and description. I put in a ticket with customer support because that the only stupid way to get a hold of anyone. Well 2 weeks later, I've gotten one response from a Kevisha who said she refunded me but it was for a previous item that was already returned and refunded by the original very helpful rep Kylie. This Kevisha didn't bother reading my issue obviously and I'm sitting here sending messages everyday with no response. I have multiple tickets in and no reponse from anyone. It's absolutely ridiculous at this day in age the only way to contact anyone is by putting in a ticket for them to ignore. Why have a job if you aren't doing your job?
Prepay is wonderful. I am able to buy the new products and have enjoyed everyone of them have not had a problem at all with any of the items that I have bought. Easy payment and is deducted right from my paycheck
I was 30 days late once and they reported it twice. I'm assuming they're gonna do it a third time. Don't do it unless you really need or want something
We appreciate you taking the time to leave a review. Perpay follows a monthly credit reporting cycle, and we strive to ensure all updates are timely and correct. We understand your concerns and are more than happy to take a closer look if anything appears inconsistent. Please reach out to our team at hello@perpay.com, and a team member will connect with you and assist from there!
For some reason, I can't pay my MC with my bank account? I don't understand
They were able to apparently verify my identity but I still cannot place an order. I'm finding it difficult as i was trying to order a watch that is very expensive without this service.
Thank you for sharing this feedback! While we’re glad your identity was verified, we're sorry that you are unable to place your order. We understand how frustrating it can be to run into issues placing an order—especially when you're counting on Perpay to make a large purchase more manageable. Our team would love to take a closer look and help get things moving. Please reach out to us at hello@perpay.com so we can assist you directly.
My. Experience was good I just think I should be able to reach staff on app immediately also I would love to see Arlo camera systems on here for purchase
Indeed helpful with credit building and buying items I want
I have been trying to get a response back from the support team about the Apple Watch that I didn't receive it's supposed to been delivered on the 19 and today is April 27,2025. So that they can contact fed x to help with the investigation, so I'm going to remove the payment until I get the item that I'm paying for.
We’re really sorry to hear about the trouble receiving your Apple Watch. It’s never our intention for delays like this to happen, and we’d love the chance to make it right. Our team is currently working through a large volume of customer outreach at this time, but we will get back to you as soon as possible, if we haven't already! Thanks for your patience.
It's kind of hard speaking with someone on per pay it would be a way better app if you would have live help when issues happen.
Thanks for your feedback! Perpay is always working to improve the way we support our community, and we understand how important real-time help can be. While we don’t offer live chat at the moment, our team responds quickly via email to make sure every issue gets the attention it deserves. We truly appreciate you sharing your experience! If you need anything else, feel free to reach out to us at hello@perpay.com.
Some times. Prepay has been strict and confusing but over all it's been very helpful to me in many ways
I love Perpay all of my products come on time. Also I was able to obtain a credit card from them, which is great. They are helping me with my credit. I love it thanks.
I've been using Perpay for a while now, and I've had a great experience so far. The site is easy to use, and getting approved was quick and simple. I've bought a few things from them, including a Nintendo DS bundle, a YSL perfume, and a couple more items and everything arrived in good condition and on time. What I like most is how convenient the payment process is. The automatic payments taken from my paycheck make it stress-free, and I don't have to worry about missing due dates
Package was opened hope all parts are there and delivery driver was not liking his job. Dragging my package across driveway hope it is not damaged
We appreciate your feedback and are sorry to hear about how your package was delivered. That’s definitely not the experience we aim to provide. If you notice any damage or missing items, our team is here to support you every step of the way. Feel free to contact us directly at hello@perpay.com, and we'll take the next appropriate steps from there!
My overall experience with Perpay has been positive. I genuinely appreciate their services and am satisfied with the platform's convenience and functionality. However, I believe there is significant room for improvement in terms of expanding their marketplace by incorporating a wider variety of retailers
So far, I really enjoy the overall experience! I have put in requests for certain products. We will see if/when they get them. For the credit situation, it does what it says. You make good on paying back, they make good on reporting your positive activity!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delay and confusion surrounding this issue—it’s never the experience the team wants for any member! It’s clear this situation has been frustrating, as it sounds like the initial messages were misunderstood, and there may have been a mix-up between past and current issues that you were experiencing, and for that, we sincerely apologize. We want to ensure that all of your issues and questions are handled and answered, respectively - if you still have outstanding issues that need to be addressed, please reach out to us via hello@perpay.com and reference ticket #9TX7RPM9C5LQ to have your concerns escalated. A team member will be more than happy to assist you from there!