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Perpay Inc.

Overview

Perpay Inc. has a rating of 4.4 stars from 1,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card and direct deposit. Perpay Inc. ranks 24th among Discount Shopping sites.

quality
983
This company responds to reviews on average within 2 days
+88
How would you rate Perpay Inc.?
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Texas
1 review
0 helpful votes
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Very Disappointed in Product
May 3, 2024

2 of the products I purchased stopped working within the first 3 months and have not been able to replace or get refunded. I bought my mom the Kendall & Kylie Watch for Mother's Day 2023 & it didn't even make it to the next, and she only wear it to church 😒 😡

Date of experience: May 3, 2024
Florida
1 review
7 helpful votes
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First I'll say they give you a spending limit mine was 1000 I was going to place an order bit then changed my mind well guest what they lower my spending limit to 850 just because they wanted to force me to make the purchase stay away.

Date of experience: April 24, 2023
Perpay T. Perpay Inc. Rep
over a year old

Hi Jesus, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Please feel free to reach out to hello@perpay so that our team can best assist you.

Washington
1 review
0 helpful votes
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Perpay fantastic
May 3, 2024

"Perpay is a fantastic app that has truly helped me build my credit while providing an easy and convenient way to make payments on purchases. I've been using it for a while now, and it has made a significant difference in how I manage my finances. The app is user-friendly, and the process of setting up payments is straightforward. I highly recommend Perpay to anyone looking to build their credit or simply looking for a convenient way to manage their purchases."

Date of experience: May 3, 2024
Michigan
1 review
0 helpful votes
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Disappointed I can't get my account back
May 20, 2024

Last test for about 4 months I was doing chemo and out of work so I couldn't pay on my account. Soon as I went back to work I paid it off, was granted a credit card but they won't allow me to use my $1500 credit limit. I have been a long time customer and had hard times.

Date of experience: May 20, 2024
Texas
1 review
0 helpful votes
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Awesomely Amazing
May 28, 2024

Perpay is great if you need to make a payment plan to acquire items you would like to have and or need. Payments come out of your check every week so there is no need to worry about keeping up with an extra bill. Also you have a chance to gain ownership of a credit card them also. And they also report to the major credit bureaus on your behalf for both the card and all your purchases at perpy

Date of experience: May 28, 2024
New York
1 review
2 helpful votes
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Had no problems at all
March 12, 2023

This was my first time using perpay. As they do charge a considerable markup, as someone who can afford payments and not lump sums this was good option. I took a chance on it and I got my item in less than a week. I ordered the new Xbox elite controller and it works perfectly. I have not had to experience the customer service yet but my experience was flawless. The only downside is the markup. Again, it's a good option for me. Thanks!

Date of experience: March 10, 2023
Perpay T. Perpay Inc. Rep
over a year old

Happy to hear you have been enjoying your time with Perpay! We're always here if you ever need assistance. Feel free to reach out to our Support team at hello@perpay.com if any questions come up!

Nebraska
1 review
0 helpful votes
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Absolutely the easiest online purchase return I've ever experienced. I was worried because I was in the hospital with heart issues and was outside of the window in the return policy, I didn't even have to tell them I was in the hospital. I wish al companies were this easy to deal with.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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Dream do come true
August 26, 2024

Perpay has helped me and my family get the items we have needed a low payments which has changed our life's I am so greatful

Date of experience: August 16, 2024
Indiana
1 review
0 helpful votes
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One thing I ordered I am not happy with at all.
And they droop my credit score by decreasing my credit limit because I was waiting for my direct deposit to go through. Annnd I get paid weekly and their payment schedule shows biweekly payments so I actually pay more than I am expected and they still dropped my credit limit which lowered my credit score.

Date of experience: June 8, 2024
Perpay T. Perpay Inc. Rep
over a year old

Hi Stephanie, thank you for sharing your feedback with us. We're sorry to hear about your experience and the challenges you faced. We do require a recurring Payroll Direct Deposit Requirement per pay day (aligned with your pay cycle). These easy, automatic payments allow you to consistently pay down your balance so you can build your credit history. If the incorrect pay cycle is on your account, feel free to reach out to our Customer Support Team at hello@perpay.com and we would be happy to assist!

Michigan
2 reviews
1 helpful vote
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Customer Service Sucks
June 28, 2023

I received an item that was broken upon receiving it. I sent in pictures as they requested, it's been a couple weeks and they just keep asking me to submit pictures and not how to return the item. I'm paying for an item I cannot use.

Date of experience: June 28, 2023
Perpay T. Perpay Inc. Rep
over a year old

Sorry to hear there was an issue with the shipment of your order! Please reach out to hello@perpay.com so we can help you complete this return.

Georgia
1 review
0 helpful votes
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It's a great way to buy things and pay over time through your job. I have done a lot of my Christmas shopping on Perpay. What I like is that they have the newest gadgets and fashion trends. They do up the price a little, but for the most part it's worth it especially if you have a credit card through them. Even if you don't have a balance and pay on it your balance will keep going up.

Date of experience: May 2, 2024
Arizona
1 review
0 helpful votes
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Good at first. Not anymore
May 3, 2024

At first I enjoyed Perpay but now it became a nightmare due to I used a shipping address for one of my orders associated with a person that I guess has a past due balance with Perpay they tell me I can't order until they bring account current. My shipping address is totally different I only used their address once. I was not aware of this persons account status with Perpay so it makes no sense. How am I being penalized for someone's bad financial decisions?

Date of experience: May 3, 2024
Perpay T. Perpay Inc. Rep
over a year old

Hello Yohali, Allow us to take a closer look at this for you. Please contact us at hello@perpay.com with your information so we're able to best assist you. Thank you.

New Jersey
1 review
0 helpful votes
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The best
June 8, 2024

I absolutely love Perpay I love how they break the payments down to make it affordable I also love that you don't have to worry about missing a payment because it automatically comes out of my check! They have high quality products and it helps build my credit! I recommend prepay to everyone!

Date of experience: June 8, 2024
Indiana
2 reviews
0 helpful votes
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One of the best ways to build credit!
May 3, 2024

Prepay opens up a great opportunity to build credit and show payment history it's perfect! You choose what you want, pay small payments to build history/credit that simple. Plus the direct deposit works out great no need to worry about a late payment! 🤩

Date of experience: May 3, 2024
North Carolina
1 review
2 helpful votes
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PerPay Customer service
December 30, 2022

I ordered 599.00 dollars worth of Xmas stuff for my kids they sent me the speakers but did not send the beats ear buds instead I got a switch case and beat earphones I have requested a return on the items that I received but they keep sending a email from a bot system saying to return the ear buds how can I return something I don't have? I'm starting to think this place is a joke below is what I received and what I ordered. How can this be messed up this bad?

+1
Date of experience: December 30, 2022
Perpay T. Perpay Inc. Rep
over a year old

Hey Michelle,

We are sorry to hear you had an issue with your order. Please reach out to hello@perpay.com so we can get this sorted for you.

Washington
1 review
0 helpful votes
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Perpay perfect
May 29, 2024

I have absolutely love dealing with Perpay! They have provide me a way to be able to get things that I want and need without the stress and headache of trying to empty my own pocket. They have been perfect to deal with.

Date of experience: May 29, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome
May 4, 2024

Per pay makes things easy when money is tight. My son wanted an Xbox for Christmas and with 4 children I thought it was impossible but with per pay they all got exactly what they wanted and it was actually affordable

Date of experience: May 4, 2024
Washington
1 review
0 helpful votes
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Big purchases small payments
April 17, 2024

The best secret to buying expensive items at low affordable prices. I have been able to purchase much needed items without breaking the bank. The payments are affordable and they come right out my paycheck so I don't have to worry about missing a payment. It even helps with my credit score. I love perpay!

Date of experience: April 17, 2024
Illinois
1 review
1 helpful vote
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Was good now bad!
May 2, 2024

Everything was good for about 6 months. I have a credit card and they report to the Credit bureau. Just recently I ordered AirPod pro on 4/20 it is now 5/2 and I have yet to receive item or even receive a timeframe for the order. I have spoken with chat support 4 different times and nothing has been resolved. I keep getting they will contact Distributing partner. They have taken money for the item but yet no answers. The support team must do better! This is a great app that can do some good for people but the downfall can be the customer service. Another company will come along and be better at it. I was a happy customer until this happened!

Date of experience: May 2, 2024
Perpay T. Perpay Inc. Rep
over a year old

Hi Jevaun, we're sorry to hear about your recent experience. We understand your frustration and apologize for the delay in resolving your issue. Please know that we do not have the capacity to take your direct deposit. It is directly deposited to your Perpay account from your employer's payroll. Only you are authorized to make adjustments to your direct deposit information in your payroll. We are not directly affiliated with your employer. Instead, your payroll sends your direct deposit payment on your pay day to your unique Perpay payment account. We appreciate your feedback and will work on improving our service to better serve our customers. Feel free to reach out to our customer support team at hello@perpay.com and we would be happy to assist.

Illinois
1 review
1 helpful vote
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Tried placing order and submitted paystubs. Make more then what the item costs in a day at my work. But will say order not approved. Even tho its within my spending limit. Starting to think this is somewhat way to get money.

Date of experience: January 1, 2023
Perpay T. Perpay Inc. Rep
over a year old

I apologize for any confusion and wanted to offer some further clarification. Your spending limit is generated based on information on your pay stub. After you receive a spending limit your order goes to our Approvals Team. The order itself goes under an additional review process. Unfortunately, I do not have specific visibility into the basis for this decision.

As a young, growing financial platform, our goal is to be able to work with everyone in the very near future. We sincerely hope that conditions will allow for us to work with you soon & if you know differently, please let us know!