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Perfume.com

Overview

Perfume.com has a rating of 4.4 stars from 8,375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention fast delivery, great prices and timely manner. Perfume.com ranks 1st among Perfume sites.

service
635
value
3,472
shipping
3,518
returns
101
quality
7,769
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131,313 reviews
+128
How would you rate Perfume.com?
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Missouri
4 reviews
4 helpful votes
Follow KAREN G.
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Absolutely great experience!
July 9, 2021
Updated review

This is my first purchase with them and it could not have gone better! I bought my granddaughter this perfume she likes (Gucci Guilty) at a great price and had it sent to CA. She got in two days! Now that's fantastic customer service. They are so good about keeping you posted on your delivery status too. Perfume.com is my new go-to bc I but a lot of perfume!

Date of experience: July 9, 2021

Fast ordering and great price on exactly what I want
July 1, 2021
Previous review

Fast ordering and great price on exactly what I want

Date of experience: July 1, 2021
Canada
8 reviews
31 helpful votes
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Ive bought from perfume.com a few times now - my most recent purchase was so disappointing that Im on here writing about it - so you don't make the same mistakes I did. The first thing I noticed was the scent didn't match up to what Ive purchased in store. There are subtle undertones (flower and freshness) and a sweetness that is completely absent. There is a very very strong wiff of alcohol and the spray loses its scent within the first 15 mins. After the first couple uses I started seeing some of the metallic paint from the bottle was coming off onto my fingers. Upon closer inspection the workmanship on the bottle is extremely shoddy. Every legitimate bottle Ive purchased was very well made - nothing ever flaked off the bottles and the fake jewels were seemingly cemented into the glass - on these perfume.com scents the bottles immediately start falling apart. Please see images for clarity. Buyer Beware - These perfumes are not genuine.

+1
Date of experience: December 7, 2021
West Virginia
19 reviews
92 helpful votes
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Trust me, this is the place to go for great deals on your favorite high quality fragrances and FAST, friendly service. My most recent order was placed on 08/09/2016, shipped out from New York the next day, and received at my address all the way across the U.S. on 08/12/2016. I got a 4.5 oz. Bottle of White Shoulders (my fave) cologne spray and a 3.4 oz. Bottle of a fragrance I've been wanting to try for quite some time - Sung by Alfred Sung Eau de Toilette Spray - for a total of $36.68 after using a 20% off discount coupon and getting free shipping and handling.

Date of experience: August 13, 2016
Nevada
1 review
0 helpful votes
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Pleasant surprise
September 17, 2021

Logistics were seamless. Bravo!
The software updated the logistical status with relative ease. Surprised me also that the cologne is the same as I had in 1999.
Haven't been able to find it for a while. Only copies.

Date of experience: September 17, 2021
Tennessee
2 reviews
0 helpful votes
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Bijan
July 31, 2021
Updated review

Experience good so far. Now I'm hoping the fragrance is same as I remember. Received my order but very disappointed. It smells like bug spray and I cannot wear it. Would like instructions on how to return.

Date of experience: July 31, 2021

Experience good so far
July 23, 2021
Previous review

Experience good so far. Now I'm hoping the fragrance is same as I remember.

Date of experience: July 23, 2021
Minnesota
1 review
0 helpful votes
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Great deal, good product, sketchy packaging
March 16, 2021
Updated review

Easy to order, price is right, delivery fine. My only concern is that the packaging that it came in was not typical at all for d&g: the flimsy poorly constructed box with one color printing seems beneath they're normally high standards for packages. But the cologne smells legitimate.

Date of experience: March 16, 2021

Easy
March 7, 2021
Previous review

Easy

Date of experience: March 7, 2021
Arkansas
1 review
14 helpful votes
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Been using this site to order all my perfume for over 2 years now. This is the best place to shop! Great discounts, ships super fast without paying extra for priority mail. Great products, always have what I'm looking for! Shopping and ordering super easy and excellent customer service, I love it! Thank you so much!

Date of experience: May 14, 2020
RU
1 review
0 helpful votes
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Fast shipping
June 6, 2021

Very satisfied with experience. I ordered 2-day delivery and because it fell on a holiday, Perfume.com contacted me to tell that they will ship a day later, but they upgraded my delivery speed at no cost. So I received my order even faster. That's great customer service!

Date of experience: June 6, 2021
Colorado
1 review
0 helpful votes
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Rodriguez Fluer Musk
June 9, 2021

Easy. Convenient. Effortless. Reasonable. I used to buy this perfume at Custom Free stores or Nordstrom, but learned that sometimes it's hit or miss experience... Perfume.com doesn't let me down. Always in stock. Always expedite experience.

Date of experience: June 9, 2021
Bulgaria
1 review
14 helpful votes
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Scam
November 16, 2020

I did order something from this site 4 days ago. By the look of it, there are issues with the order. I've been trying to contact the seller with no luck, endless e-mails and phone calls but there is no one on the other side to help. I don't believe that this is a real company otherwise someone would've contacted me. Such a disappointment, now I have to get through an investigation process in order to get my money back. I would not recommend perfume.com to anyone, I am very surprised to see this positive feedback, misleading!

Date of experience: November 16, 2020
Massachusetts
1 review
0 helpful votes
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Refunds
September 23, 2023

I think your policy for not receiving refunds for items not received is very sad. I am a senior citizen, 77 years old disabled, and I always have them ring my bell when I order from any place. They didn't ring my bell they just dropped my package on the ground outside of the locked entrance. I will be contacting help me hank on the TV channel to get some help with this because I do not deserve this I will never order from Perfume.com again, and I will also let my friends know.

Date of experience: August 24, 2023
Michigan
1 review
1 helpful vote
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Smells delightful
March 25, 2021

Overall very pleased with my order. My only "wah wah wah" bit is that the shipping was delayed a few days but that's not something that can be controlled! The prices are reasonable, my order was packaged safely and neatly and the website is mobile friendly. Definitely will return to this site when I eventually run low on my partners favorite colognes again :)

Date of experience: March 25, 2021
Nevada
1 review
0 helpful votes
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First time shopper
December 14, 2021

Was pleased with your selections. A little disappointment that one of my selections was almost empty upon arrival, but these things happen. Will be able to do a better review after the problem is resolved.

Date of experience: December 14, 2021
Canada
0 reviews
2 helpful votes
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Vat? What is Vat?
January 1, 2022

Actually, I know what VAT is, It means value added tax. However, perfume.com thinks it's a license to charge Canadians extra. We don't have VAT. They explain it away by saying it covers the duty charged by. Canada Customs. There is NO DUTY on shipments under $100 Can. But perfume.com charges it anyway.
Not getting my business.

Date of experience: December 2, 2021
Cambodia
13 reviews
1 helpful vote
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They have it all
December 31, 2023

Does not matter which brand or which specific fragrance you are looking for, these guys have it! The array is really impressive for authentic perfumes, so they cater to a lot of different tastes and preferences, good to remember these guys when its buying gifts time. Aside from that, the website is really easy to browse and the pricing is absolutely not ridiculous too. This one went in my bookmark a long time ago and a reliable source for gifts and treating myself ever since. The orders are always well packaged and in great condition, so you don't have to worry about nothing.

Date of experience: December 29, 2023
California
4 reviews
0 helpful votes
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Easy peasey
September 13, 2021
Updated review

Perfume.com had several possibilities that I knew I enjoyed. Ordered L'air du Temps, and was delighted with the speed of shipment, security of packaging, price and quality of product. Will happily return when it's time to buy another fragrance. Thanks!

Date of experience: September 13, 2021

Easily found something wonderful
September 6, 2021
Previous review

Easily found something wonderful. Thanks!

Date of experience: September 6, 2021
North Carolina
1 review
18 helpful votes
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5 star
June 22, 2020

My experience was fantastic for first time ordering. I had a confirmation order within minutes of placing my order and a few hours later an update stating my order was package and being shipped including a tracking number. I ordered on a Friday and received Monday! Both perfumes were new and sealed just like when I've purchased in the department store. Extremely pleased and will definitely buy from here again. Thank You!

Date of experience: June 22, 2020
California
1 review
0 helpful votes
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Loved the deal and promptness
December 18, 2020

My order was delivered swiftly in time for Christmas which I am really happy with. Also the site offered to make payments in increments which is incredibly helpful during this time of year. I will definitely purchase from here again.

Date of experience: December 18, 2020
Ohio
1 review
0 helpful votes
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Poor customer service
February 26, 2021

The product was not quite what I was looking for, so I emailed requesting information to return it. I received a ticket number, but no one has reached out. I have emailed at least two other times and called the customer service line to only be on hold for over 10 minutes without being able to talk to a single person. I would like someone to contact me as soon as possible to give me instructions for return and to confirm I will get a full refund. The experience was great until I needed help, so you can be sure I will not even consider buying a different product through this website.

Date of experience: January 27, 2021
Georgia
1 review
0 helpful votes
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Questionable!
September 23, 2019

First let me say that the ordering process was very easy, and fast, and Shipping was VERY fast. Updates were given along the way too. As far as the product itself, I question If it's authentic or not. This is my old school go to scent. I've used it since it came out. Normally it's not to heavy and not too light, and lasts literally all day. When I opened This one it shot out like water, was very light scented, and literally did not even last an hour. It's sucks, because they could've had a customer for life as I've found it super hard to find this lotion lately.

Date of experience: September 23, 2019