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Perfume.comReviews 8,422

4.4

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
642
value
3,476
shipping
3,522
quality
7,761
This company does not typically respond to reviews

Instant Feedback

131,779 reviews
New Mexico
1 review
0 helpful votes
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Great price!
September 14, 2019

Will order from this company again. No hassle and great prices!

Date of experience: September 14, 2019
Washington
1 review
0 helpful votes
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Excellent Service
September 14, 2019

I was extremely impressed with the service, price and delivery from your company to the point a friend of mine has just placed an order with you and will definitely recommend your Compant.

Date of experience: September 14, 2019
Missouri
2 reviews
0 helpful votes
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Smelling The Part
September 13, 2019

I have used this website 4 times & I plan on using again. Great delivery time & packaging.

Date of experience: September 13, 2019
California
2 reviews
0 helpful votes
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Awesome
September 13, 2019

Came faster then I expected the service is great love perfume.com great company very professional thank you

Date of experience: September 13, 2019
Alabama
1 review
0 helpful votes
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Perfume
September 13, 2019

Wonderful! I'm not much of an online shopper but it was very easy for me to do.

Date of experience: September 13, 2019
Texas
1 review
0 helpful votes
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Mens Cologne
September 12, 2019
Updated review

Shopping was simple. And you had everything I was shopping for British Sterling Cologne. I got real cologne in the small spray. I got more British Splash instead of advertised Cologne.

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 12, 2019

Shopping was simple
September 4, 2019
Previous review

Shopping was simple. And you had everything I was shopping for

Date of experience: September 4, 2019
Michigan
1 review
0 helpful votes
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Easy to shop site
September 12, 2019
Updated review

Great selection of products, and website is easy to use.

Date of experience: September 12, 2019

Great pricing, and website is easy to use
September 5, 2019
Previous review

Great pricing, and website is easy to use.

Date of experience: September 5, 2019
Utah
2 reviews
0 helpful votes
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Easy ordering, fast shipping, competitive prices
September 11, 2019
Updated review

Google Ad took me right to the product I wanted, price was very competitive. Checkout was intuitive and easy.

Date of experience: September 11, 2019

Google Ad took me right to the product I wanted, price...
September 4, 2019
Previous review

Google Ad took me right to the product I wanted, price was very competitive. Checkout was intuitive and easy.

Date of experience: September 4, 2019
North Carolina
1 review
0 helpful votes
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Cologne find
September 10, 2019
Updated review

My Dad loves British Sterling but the stores no longer carry it. O researched on line and doing Perfume.com. The selection and prices were reasonable so I ordered two bottles. Very satisfied

Date of experience: September 10, 2019

Easy to understand
September 3, 2019
Previous review

Easy to understand

Date of experience: September 3, 2019
California
1 review
0 helpful votes
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Great price, great service!
September 9, 2019

Order arrived promptly and was kept informed of tracking and delivery.

Date of experience: September 9, 2019
Texas
1 review
0 helpful votes
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Great seller
September 7, 2019

I bought a lot of perfume from them and never had an issue with the product or shipping.

Date of experience: September 7, 2019
Texas
1 review
0 helpful votes
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Great delivery!
September 7, 2019

My Paris perfume came in a timely manner. It was just what I ordered!

Date of experience: September 7, 2019
Arizona
4 reviews
0 helpful votes
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Perfume
September 7, 2019

I was so happy with the perfumes I received. They were 100% original. And smell great.

Date of experience: September 7, 2019
Colorado
1 review
0 helpful votes
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Happy customer
September 7, 2019

Was very happy with my product that I order. Will be ordering again.

Date of experience: September 7, 2019
Kentucky
1 review
0 helpful votes
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Believe
September 7, 2019
Updated review

I order a size 3.4 oz of Believe perfume by Brittany Spears that was on sell for 18 or 20 dollars and I received a 1.7and I always order the 3.4oz from fragrance net so this time I said am going to order from perfume.com just to try this company out. I know the original price of this perfume being ordering it for years. But to get a smaller bottle for the price of a larger one is unexpectable I seen the ad when I downloaded the app.So I see this is not where I want to shop. Thanks

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2019

So far so good
August 31, 2019
Previous review

So far so good

Date of experience: August 31, 2019
California
1 review
0 helpful votes
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Joop
September 7, 2019
Updated review

First time here, seems simple enough... Price was right, shipping was quick! Thank you

Date of experience: September 7, 2019

First time here, seems simple enough
August 31, 2019
Previous review

First time here, seems simple enough

Date of experience: August 31, 2019
Pakistan
2 reviews
0 helpful votes
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Helpful
September 8, 2019

It is great site and good products available. Large number of varieties available. I really like it.

Date of experience: September 6, 2019
Massachusetts
2 reviews
0 helpful votes
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Feedback
September 6, 2019

It was a pleasant and a wonderful experience with this company. My order was shipped and received quicker than expected. The package arrived intact and was verified. I am pleased to do further business with you guys.

Date of experience: September 6, 2019
Texas
2 reviews
0 helpful votes
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Versace
September 5, 2019
Updated review

Very easy to navigate. Your description of the perfume was right on.

Date of experience: September 5, 2019

Very easy to navigate
August 29, 2019
Previous review

Very easy to navigate.

Date of experience: August 29, 2019
Michigan
1 review
0 helpful votes
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Satisfaction
September 5, 2019
Updated review

Recieved my Boucheron today. Never could find anyone here that carried it. Estée Lauder private collection was told no longer made my all time favorite. Thank you, thrilled to find you have it

Date of experience: September 5, 2019

Recieved my Boucheron today
September 3, 2019
Previous review

Recieved my Boucheron today. Never could find anyone here that carried it. Estée Lauder private collection was told no longer made my all time favorite. Thank you, thrilled to find you have it

Date of experience: September 3, 2019