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Perfume.comReviews 8,429

4.5

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
644
value
3,477
shipping
3,523
quality
7,769
This company does not typically respond to reviews

Instant Feedback

131,800 reviews
Pennsylvania
1 review
0 helpful votes
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Awesome
October 31, 2019

Lowest price, fastest delivery n authentic products

Date of experience: October 31, 2019
Michigan
2 reviews
0 helpful votes
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Obsession
October 31, 2019

Received quickly. Love this fragrance and great price with discount! Thanks

Date of experience: October 31, 2019
New Jersey
1 review
0 helpful votes
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Best online ordering experience ever
October 31, 2019

My package arrived the next day and it was neatly packed and the perfume was of very good quality and was perfect :).

Date of experience: October 31, 2019
Michigan
1 review
0 helpful votes
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Amazing! Will for sure buy again
October 30, 2019

Everything was super easy. Choosing, ordering and checking out. Received my order faster than I expected and am super happy with purchases

Date of experience: October 30, 2019
Louisiana
1 review
0 helpful votes
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Light blue
October 30, 2019

I have purchased from this online store before and was very pleased with my purchase. However this purchase is a gift and has not been opened yet, but I'm expecting it to be as good as my last purchase.

Date of experience: October 30, 2019
Texas
3 reviews
0 helpful votes
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Love it!,
October 30, 2019
Updated review

Easy to use ordering. Can't wait, didn't know Windsong was still around! Fast delivery and great prices! Ty will order again.

Date of experience: October 30, 2019

Easy to use ordering
October 23, 2019
Previous review

Easy to use ordering. Can't wait, didn't know Windsong was still around!

Date of experience: October 23, 2019
GB
1 review
9 helpful votes
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This really is a terrible company. They display prices in your local currency and unless you look very carefully you don't realise that it's charging you in dollars. This may or may not be a problem for you but in addition the product I ordered never arrived and then they refunded me via Paypal, even though I said I didn't want them to do that as I would lose more money in the currency conversion. They said it was a goodwill gesture! So if your order doesn't arrive, if they're not in a good mood, you may not get a refund at all. Their customer service department are hopeless. They don't actually understand what you tell them and aren't interested in listening or trying to accommodate you even when you're trying to suggest solutions. They even refused to attempt to send me my product again and instead insisted on sending me a refund in dollars, losing me more money. So after much stress and time, I've ended up with no perfume and £4.10 out of pocket. Really annoying.

Perfume.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 30, 2019
Hawaii
1 review
0 helpful votes
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Excellent and fast shipping
October 30, 2019

Awesome... loved the prices, found the cologne My husband loves so much and all my perfumes I wanted! Shipping was fast! I would definitely buy from perfume.com again

Date of experience: October 30, 2019
Texas
1 review
0 helpful votes
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Easy
October 29, 2019
Updated review

It was very easy... they have a good selection on cologne that we use.

Date of experience: October 29, 2019

It was very easy...
October 22, 2019
Previous review

It was very easy... they have a good selection on cologne that we use.

Date of experience: October 22, 2019
Louisiana
1 review
0 helpful votes
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Cologne
October 29, 2019

Easy to order, fast service, great prices and always finding extra discounts on already discounted prices. Less then 2/3 prices in reatail stores.

Date of experience: October 29, 2019
Texas
1 review
0 helpful votes
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Seamless Experience
October 28, 2019

Everything was perfect and seamless thank you so much will recommend!

Date of experience: October 28, 2019
Minnesota
1 review
0 helpful votes
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It's nice
October 28, 2019

Thought we got more then one sample per package though

Date of experience: October 28, 2019
California
1 review
0 helpful votes
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First time purchase
October 28, 2019
Updated review

Very easy search engine. Very quick purchase, loved discount and fast shipping

Date of experience: October 28, 2019

Very easy search engine
October 21, 2019
Previous review

Very easy search engine. Very quick purchase

Date of experience: October 21, 2019
Florida
1 review
0 helpful votes
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Great prices!
October 28, 2019

Good testers for the price, will be buying some more in the future.

Date of experience: October 28, 2019
New York
1 review
0 helpful votes
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Outstanding
October 26, 2019

Place my order and received it the following week. Hope this stays the same for my future orders.

Date of experience: October 26, 2019
New Mexico
1 review
0 helpful votes
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Very easy just order and forget it, it's on t way...

Date of experience: October 25, 2019
California
1 review
0 helpful votes
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Cologne shopping
October 24, 2019

Ordered, shipped the next day, received 2 days later. Great experience!

Date of experience: October 24, 2019
Mississippi
1 review
0 helpful votes
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Happy
October 24, 2019

My orders came so fast and I'm enjoying my perfume

Date of experience: October 24, 2019
Texas
1 review
0 helpful votes
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Quick and Easy
October 24, 2019

Ordering was quick delivery was quick and I recieved what I expected. The creed was a little expensive in my opinion but the price was comparable to other sites.

Date of experience: October 24, 2019
Florida
1 review
0 helpful votes
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Clinique aromatics elixir
October 23, 2019

I thought the price was reasonable and the delivery was surprisingly fast. That perfume has always been one of my favorites and it was a long time since I last used it... so I'm jazzed! Thank you!

Date of experience: October 23, 2019