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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick. Easy. Extremely affordable with the payment plan.
I was talking with my friend about the perfume and how más I wanted and latter so the offer and I bought it and now I'm super happy
Good price but smell does not last... not like the real thing at all
I love Perfume.com. The products are always exactly as described, prices are phenomenal, and the service is terrific. Easy and quick! And, I love that they email me about sale prices on my perfumes!
I love the prices and I this is the one place I can find my signature scents: Champs Elysees and Shalimar.
Good price- free shipping- fast service
What's not to like?
Prompt delivery - perfume was what I hoped for. I haven't used it yet, but I love the fragrance I just don't know what it's staying power will be.
Made my Christmas perfume shopping a breeze... didn't have to run all over town looking for sales. Great price on what I was looking for. Even could afford to finally try Prince 3121. Love it!
Getting my granddaughter her favorite perfume for Christmas was easy and also saved this grandma some money.
Price was okay, delivered sooner than expected which was great. Limited selection in the Opium products. Didn't have the body oil moisturizer that I wanted available.
Was easy to find products. However, at check out I need to go back and lost my 20% off offer. Otherwise pleased with delivery time.
Too much follow up and email will turn me off. Chill out. I enjoy shopping from my couch. Please dont $#*! it up
It was way faster. I had bird scent but they were very slow in the delivery and emailing me back
Easy and without constant popups. I despise the sites that interrupt my ordering with constant attempts to upsell. At my age I know what I want, I buy it, I pay for it and I am done. That is exactly the experience I had and I appreciate it and will make you my go to for my favourite scents.
I love shopping your site, it's easy-to-use and perfect for me.
Great company to do business with. Easy to order and fast service.
Excellent product s, sold at fair prices. The service as good as it gets. I wish all online companies were as good as Perfume.com
I knew that the mini size would be a purse-carrying size. However, it was MUCH smaller than what I expected it would be, especially for the price.
Price was great. Service and delivery were terrific and the product is outstanding.
Very easy to order and it arrived very quickly. Have not opened because it's a present for my father but the packaging looks really good.
It came on time. Exactly the way it was described.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members