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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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One star is far to generous! They might have good prices but that is because they skimp on customer service and employees are AWFUL! They addressed my package improperly so it got returned to them I emailed twice to fix the problem with NO response I finally get through to someone a rude stupid person during business hours and all she says she can do for me is make wait even longer for them to scan the package then readdress it and send it out with 5-7 shipping day! I explained that unacceptable and all she would do is send it out same day with 2 day shipping. This was supposed to gift for my mother in law's birthday but now she won't get it till a week after birthday because this company's complete incompetence. By far the worst customer service I have ever experience I will gladly order some where else and pay more money from another company if that means I get and little respect and can trust that my package will arrive when it's supposed to!
Little information but I just subscribe to sentsbird and you are cheaper so want to check you guys out
Im really upset with the product I bought how can I return it because it's a waste of money and time it smells different and doesn't last five minutes since my 20 years of using declaration this is the worst very upsetting
I love Perfume.com! Really lucky to find this website. Don't have words to express my feelings for them n their service, will order throughout my life and suggest every near n dear one about this wonderful place of authentic perfumes :)
Pls help my order since feb 2,2019 never been sent my order but all ready paid. How many times to email support but its not work it so pls help me for my perfume missing
My mother wore this perfume when I was in high school. I still love it---reminds me of her every time I wear it. I'm 78 years old and now my 11 year old granddaugter loves it as well!
Very fast shipping to Canada Great price well packaged un damaged great customer service I'm happy dealing with this company I will buy again
I tried to make a purchase received an email saying my card wouldn't go threw so I did it again same thing called my card there was no problem. I told you to cancel my order, but I keep getting emails about it, I'VE CANCELED THREEE TIMMMES. I DON'T WANT YOUR PRODUCT OR DEAL WITH YOU ANY LONGER.
I placed order0n 12/18/19 for $180.53. I never received my order. Call the company a few times and got respond on 12/25:
Your item was delivered at the front door or porch at 3:08 pm on December 19,2019. NEVER RECEIVED. I and my husband I were home on that day and nobody rings the bell.
Why not direct the carrier to deliver instead of drop it on the street. Now I have no purchase and not money. I filed a claim with USPS and Paypal.
Do I need this aggravation for my money? I Never will buy from this company again and strongly will not recommend it. It's the company's responsibility to make sure I will receive merchandise. They got my money and nothing else they care about. Very disappointed
I bought some old school pieces and totally pleased. Packaging is pristine and really beautiful. Very happy and searching for more! The scents are right on! Thank you!
The perfumes where of good quality and was delivered on time.
Thank you! First time buyer and my experience was owe some
Loved looking at all the selections online warehouse of every perfume and cologne u can think of. Price isnt bad delivery was fast.
Perfume.com never disappoints when it comes to the whole fragrance ordering experience! Thank you again for making my Christmas shopping a little easier!
I can't understand why it wouldn't accept my Discover Card earlier with that 4 payment plan - which in itself, with payments every two weeks instead of every four isn't really any convenience.
I can't understand why it wouldn't accept my Discover Card earlier with that 4 payment plan - which in itself, with payments every two weeks instead of every four isn't really any convenience.
This was a great site - I'd looked at lots of stores for a cologne my husband likes - but it's rather an "old-fashioned" one (to be fair, he is 76!) - so the stores didn't have it. Getting it from Perfume.com was fast to order and impressively fast to be delivered.
In order to get free shipping and tripled my order and received a good deal
My first experience I guess I can say was ok. But I price checked other sites to see they dont have the biggest discounts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members