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Perfume.comReviews 8,441

4.5

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
646
value
3,477
shipping
3,523
quality
7,781
This company does not typically respond to reviews

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131,837 reviews
Florida
1 review
0 helpful votes
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Christmas Gift
January 14, 2021

I did make a mistake with my billing address but you all shipped my item to the wrong address. So the person never received their Christmas gift. It was sent to me instead

Date of experience: January 14, 2021
Tennessee
1 review
0 helpful votes
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"Great Perfume & Great Prices"
January 14, 2021

I love all of my different kinds of Perfumes that i have purchased from Perfume.com.
The prices are the cheapest i have ever found and i will be defiantly ordering more weeks, months, and years to come...!

Date of experience: January 14, 2021
Florida
1 review
0 helpful votes
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Amazing service amazing product
January 14, 2021

From start to finish easy shopping and check out process

Date of experience: January 14, 2021
California
1 review
0 helpful votes
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Very pleased
January 14, 2021

I placed my order and before I knew it, it was in my nail box.

Date of experience: January 14, 2021
Arizona
1 review
0 helpful votes
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Wrong product
January 13, 2021
Updated review

I got 2 bottles of After shave lotions Instead of Brut Black. I didn't relize the mistake until I had opened one. I guess you might say' My Bad'

Date of experience: January 13, 2021

NA
January 6, 2021
Previous review

NA

Date of experience: January 6, 2021
Louisiana
1 review
0 helpful votes
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Why I can recommend Perfume.com?
January 13, 2021

I ordered 2 of my favorite perfumes at a great price! I received both in less than a week! It was real easy to order and receive my perfumes!

Date of experience: January 13, 2021
Texas
1 review
1 helpful vote
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Lost order
January 13, 2021

I placed my order on 12/28/2020 and as of today 01/13/2021 (16 days) I haven't received anything. My emails are not responded to and the phone number listed is never answered.

Date of experience: January 13, 2021
Florida
1 review
0 helpful votes
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Light Blue
January 13, 2021

Great value for the product, fast shipping! Love my D&G Light Blue!

Date of experience: January 13, 2021
Washington
1 review
0 helpful votes
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Very good service and quality
January 13, 2021

It was very easy to choose a product option and my perfume was delivered only a few days after I placed the order

Date of experience: January 13, 2021
Illinois
1 review
0 helpful votes
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Mackie by Bob Mackie
January 13, 2021
Updated review

Only place that carries this perfume and it's my favorite

Date of experience: January 13, 2021

Only place that carries this perfume and it's my favorite
January 6, 2021
Previous review

Only place that carries this perfume and it's my favorite

Date of experience: January 6, 2021
Massachusetts
1 review
0 helpful votes
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Supper I received my order quickly and its an affordable monthly payment. I also live the notifications status emails. Thank You. Your Greatly Appreciated

Date of experience: January 13, 2021
Florida
1 review
1 helpful vote
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Excellent transaction
January 13, 2021
Updated review

Easy to find what I wanted, great profits, great prices.

Date of experience: January 13, 2021

Easy to find what I wanted
January 6, 2021
Previous review

Easy to find what I wanted

Date of experience: January 6, 2021
Pennsylvania
1 review
0 helpful votes
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Birthday gift
January 12, 2021
Updated review

I've ordered from you before. I ordered the white diamonds for my mother's 88th birthday. She called to say she loves it! I knew she would. I've always been satisfied with perfume.com

Date of experience: January 12, 2021

You always have what I'm looking for, shipping is fast...
January 5, 2021
Previous review

You always have what I'm looking for, shipping is fast and easy.

Date of experience: January 5, 2021
Texas
1 review
0 helpful votes
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Scam
January 12, 2021

I placed an order back in December and have yet to receive my colognes. I've tried calling customer service more times than I can count for a refund or a replacement and that doesn't exist. I've also emailed plenty of times and no response as of this day. Tracking has no update either.

Date of experience: January 12, 2021
Texas
1 review
0 helpful votes
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Never received my purchase!
January 12, 2021

I ordered some cologne from this website to ship to my son since I was having a hard time shipping what I had already purchased locally. My order was placed on 12/19, I also received an email that day stating my package was on its way. I tracked it that whole next week. I noticed on 12/25 that it hadn't moved but I figured it was due to the holidays and my son would just get his gift after. I received an email on 12/26 from sitejabber asking about my order and it said if I hadn't received it in 24-48 hours to then contact perfume.com. I emailed perfume.com on 12/28 for an update. They replied with ticket number but nothing else. I waited a few days and never heard back so I tried calling several times and emailed several times. All I got was a recording stating no one was available to take my call. I have yet to hear from anyone. I have yet to recieve my order and I cannot get ahold of anyone on the phone number. This is the bigges scam! Do NOT, I repeat, DO NOT order from this site.

Date of experience: January 12, 2021
Florida
1 review
2 helpful votes
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What a terrible company! I'm so disappointed!
January 12, 2021

I hate even giving one star but it doesn't leave you an option to go into negative stars. When I finally recieved my order almost two weeks late it was completely missing a bottle of cologne. I purchased two of them for my husband and only recieved one. It took almost four or five days after sending emails and tons of calls to finally get through to a person in customer service. They requested that I email them photos of the box I recieved along with it's contents and proceeded to tell me that they have to scan items three times before putting them in the box, okay

Date of experience: January 12, 2021
Texas
2 reviews
0 helpful votes
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Another Hit!
January 12, 2021
Updated review

Have the best section! I am happy to have the opportunity to read others reviews.

Date of experience: January 12, 2021

Have the best section!
January 5, 2021
Previous review

Have the best section! I am happy to have the opportunity to read others reviews.

Date of experience: January 5, 2021
Ohio
1 review
0 helpful votes
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Love the Scent!
January 12, 2021
Updated review

Found my two FAV'S perfumes at great prices. Thanks for the discount!

Date of experience: January 12, 2021

Found my two FAV'S perfumes at great prices
January 4, 2021
Previous review

Found my two FAV'S perfumes at great prices. Thanks for the discount!

Date of experience: January 4, 2021
New York
1 review
0 helpful votes
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Excited and yet disappointed that it took that long.

Date of experience: January 12, 2021
Arizona
1 review
6 helpful votes
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Purchased perfume Dec 19; no shipment - USPS seems to have lost pkg. Seller doesn't answer phone & only delays. 3 weeks have gone by! I only get robo-answers on email. PAYPAL has been called in to settle this. Had to buy replacement product in store. Perfume.com in. Bad faith and for all we know this may be its bankruptcy.

Date of experience: January 12, 2021