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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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This has been my favorite scent for years and I held off on buying the newest version just due to the price so I was super stoked to recieve a discount and the perfume smells exceptional. Just as it should. Came super quick. Over all super pleased.
Only the best perfumes at great prices. Shipping is great, too!
I discovered Perfume.com & & I love ordering designer perfume at great prices
My first purchase from this site (company) was pleasant and the product is wonderful!
Glad your perfumes were not 'knock-offs" like many of these stores around the world.
Was very please to receive my order as fast as i did... thanks
It's always pleasant to shop at Perfume.com. The products (perfs) are of great quality and affordable. Most importantly, orders are delivered promptly.
Very great no problems at all i actually received it early
I wish I could afford Chanel. 19... my favorite of all
Was able to get my favorite perfume, Marc Jacobs Daisy Dream at a great price! Fast shipping too!
Quick and easy plus a great price with coupon every time thanks
Quick and easy plus a great price with coupon every time thanks
Very efficient and a timely delivery certainly a fair price
Very happy with my order. I found this perfume at a local shop, but was not impressed with the cost.
Then I found perfume.com and figured, why not? I'll give it a try and I'm so happy I did!
This was my second time using this company overall my experience was delightful and quick turn around.
This was my second time using this company overall my experience was delightful and quick turn around.
Love this site! Whenever I come to this site, they always have Great selections.
Always good price for exactly what I want! Very happy shopping with Perfume.com they have what I want at a better price than regular retail. Easy to do business with!
Everything worked good except trying to put some items on a wait list.
Everything worked good except trying to put some items on a wait list.
Great love the minis helps to get variety of stuff without overspending in just one! And they last believe it or not!
All was fine, but my perfume sprayer was defective. I just changed it out with an old bottle that was empty.
I was satisfied with the overall delivery time & tracking information of my order, however, no fault of your company but the fault of USPS, which delivered my package to the incorrect address, but I'm happy to say that whomever received my package was honest enough to place my package on my front doorstep. Thank you for your diligence in working with me in trying to resolve my lost package situation.
THE DON'T RESOLVE THE PROBLEM, THEY DON'T SEND MY ORDER, THEY DON'T GAVE MY REFUND. THEY DON'T ANSWER.
BAD SERVICE. BAD COMMUNICATION... BAD EVERYTHING.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members