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Perfume.com Reviews Summary
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Great! Availability and price! I buy all our perfume and cologne on this website and have never had any problems
Its was easy as 123 to shop with the new company really convenient and a reliable resource for great product and delivery is awesome on time.
Easy to locate what I wanted - easy check out - the price was great - perfect shopping trip
Easy to locate what I wanted - easy check out
Fast and easy. I would recommend perfume.com to all my friends
I did not realize that I would receive a knock off of the Lagerfeld Sun Moon & Stars. I do no believe it smells the same as the original.
PayPal is the best, I rather use this form of payment than any other.
Love what I've ordered this far! I will continue to make purchases from Perfume.com
Quick and easy and too easy to order big selection to choose from plan on buying many more bottles of cologne
I HAVE BEEN ORDERING FROM PERFUME.COM FOR SOME YEARS NOW. I HAVE NOT RECEIVED AN ORDER I WAS NOT HAPPY WITH. PRICES ARE GREAT. I PREFER TO GET MY FRAGRANCES THROUGH THEM. DEPART STORE PRICES ARE OUTRAGES. I'M INFORMED OF SALES AND COUPONS ARE SENT TO ME.
Received my order in a timely fashion - very happy!
Quick shipping and delivery packed well and exactly what I had expected
I'm always pleased with the orders I placed online because they usually ship within 1 to 2 days and then I have three or four days after that so I'm always pleased
Perfume.com again had batted a homerun with its prices. I'm always satisfied with their quick delivery. Thanks again
I did not understand the size of my products ordered and therefore paid a price for the Jimmy Choo products that were not worth the money spent. Very dissatisfied
This was the first time shopping on Perfume.com and the experience was super easy and shipping was really fast.
I wasn't sure about this company at first but I took a chance. I was very pleased and happy I did. They had my order shipped and to me in less than a week! Now I have a giant bottle of my favorite perfume and I only paid a fraction of what I would have retail!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members