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Perfume.comReviews 8,466

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
647
value
3,477
shipping
3,523
quality
7,806
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Wisconsin
1 review
0 helpful votes
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Sent me the wrong perfume
June 9, 2021

Instead of sending me the eau de parfum, they sent l'eau de parfum.

Date of experience: June 9, 2021
South Carolina
1 review
0 helpful votes
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Satisfied
June 9, 2021

It is a Father's Day gift for my hubby. Don't have anything else to add. Guess it was a good experience. I haven't opened the box yet. I wrapped it so we'll see.

Date of experience: June 9, 2021
Colorado
1 review
0 helpful votes
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Body spray and perfume
June 9, 2021

I love this site I got what I love for cheaper convenience

Date of experience: June 9, 2021
Texas
2 reviews
0 helpful votes
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Review
June 9, 2021
Updated review

The perfume bottle had no sprayer top on it so couldn't be accessed. My husband donated a cap from one of his which is too large but works clumsily to get the perfume out. This is the first time I received a bottle without a spray mechanism and would not have ordered if I knew that's what would be sent.

Date of experience: June 9, 2021

No problems
June 1, 2021
Previous review

No problems

Date of experience: June 1, 2021
Massachusetts
2 reviews
0 helpful votes
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Good
June 9, 2021

Good will order again, the shipping is fast and pricing is good too.

Date of experience: June 9, 2021
Colorado
1 review
0 helpful votes
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Rodriguez Fluer Musk
June 9, 2021

Easy. Convenient. Effortless. Reasonable. I used to buy this perfume at Custom Free stores or Nordstrom, but learned that sometimes it's hit or miss experience... Perfume.com doesn't let me down. Always in stock. Always expedite experience.

Date of experience: June 9, 2021
California
2 reviews
0 helpful votes
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Great
June 9, 2021

Easy to use web site and great prices. They had products that I couldn't get anywhere else. I received products very fast

Date of experience: June 9, 2021
Florida
1 review
0 helpful votes
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Great value, great service.
June 9, 2021
Updated review

Great prices and easy to navigate website. So far I'm very happy. I hope to be a faithful and regular customer!

Date of experience: June 9, 2021

Great prices and easy to navigate website
June 2, 2021
Previous review

Great prices and easy to navigate website. So far I'm very happy. I hope to be a faithful and regular customer!

Date of experience: June 2, 2021
Georgia
1 review
0 helpful votes
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Excellent
June 9, 2021

Excellent service and I received my product quickly.

Date of experience: June 9, 2021
California
3 reviews
0 helpful votes
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Light Blue Dilce and Gabana
June 9, 2021

My order was delivered quickly and efficiently. The scent is lovely. I really like it. The price is cheaper than in the store.

Date of experience: June 9, 2021
Texas
1 review
0 helpful votes
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So far so good but too early to rate on a regular rating scale.

Date of experience: June 9, 2021
Virginia
1 review
0 helpful votes
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Order filled
June 9, 2021

Great prices and fast service! Will continue to order as long as the prices remain reasonable and my products are available.

Date of experience: June 9, 2021
Texas
1 review
0 helpful votes
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Perfection
June 8, 2021
Updated review

Great prices fast delivery I bought a tester bottle and a brand new bottle the tester was completely full. Will be ordering all my colognes through here from now on.

Date of experience: June 8, 2021

Great prices
June 1, 2021
Previous review

Great prices

Date of experience: June 1, 2021
Arizona
1 review
0 helpful votes
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Pleased with my order...
June 8, 2021

Very pleased with the perfume I ordered. My order came quickly as I expected.

Date of experience: June 8, 2021
Florida
1 review
0 helpful votes
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Arpege
June 8, 2021

Based on my first orders from Perfume.com I'm very satisfied with their service. The product's were reasonably priced and were the products I ordered. I received them promptly and undamaged. Based on my experience regarding these orders, I would recommend Perfume.com to other buyers.

Date of experience: June 8, 2021
Alabama
1 review
0 helpful votes
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Great quality!
June 8, 2021
Updated review

So far so good was very simple to place my order. It took a little while to get my order in, but it was worth waiting for. I got Sunflower for myself, and Cool Water for my husband. Both brands are spot on, and amazing. To be honest I was expecting watered down knock offs, but what I got was the real deal. So very satisfied with everything. Thank you all.

Date of experience: June 8, 2021

So far so good was very simple to place my order
June 1, 2021
Previous review

So far so good was very simple to place my order.

Date of experience: June 1, 2021
Iowa
1 review
0 helpful votes
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Never Disappointed
June 8, 2021
Updated review

Great service and free shipping. Price is right and always in stock. I purchase from Perfume.com all the time.

Date of experience: June 8, 2021

Great service and free shipping
February 12, 2021
Previous review

Great service and free shipping.

Date of experience: February 12, 2021
Missouri
1 review
0 helpful votes
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Items as they are described
June 8, 2021

Good fast service, need better coupons through it would help with big orders and more orders

Date of experience: June 8, 2021
New Hampshire
1 review
0 helpful votes
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Order process was easy, and received my order in just a few days.

Date of experience: June 8, 2021
Texas
1 review
0 helpful votes
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Quick and easy to order. Really fast free shipping

Date of experience: June 8, 2021

Quick and easy ordering and no shipping cost!
July 11, 2019
Previous review

Quick and easy ordering and no shipping cost!

Date of experience: July 11, 2019