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Perfume.comReviews 8,470

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
648
value
3,477
shipping
3,523
quality
7,810
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California
1 review
0 helpful votes
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Purchase was great and prices.
June 19, 2021
Updated review

First time was very good. I plan on ordering for my husband as well.

Date of experience: June 19, 2021

First time is ok
June 11, 2021
Previous review

First time is ok

Date of experience: June 11, 2021
Arizona
1 review
0 helpful votes
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I am happy with this! Will do it again sooner than later for giving as gifts

Date of experience: June 19, 2021

I am happy with this! Will do it again sooner than later...
August 11, 2019
Previous review

I am happy with this! Will do it again sooner than later for giving as gifts

Date of experience: August 11, 2019
California
1 review
0 helpful votes
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It was easy to order, free shipping, lower price than other online companies.

Date of experience: June 19, 2021

I'm hoping for 5 star service at the end, too
June 11, 2021
Previous review

I'm hoping for 5 star service at the end, too.

Date of experience: June 11, 2021
Florida
1 review
0 helpful votes
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It. Was. Very. Good
July 19, 2021

It. Was.A. Very good. And I. Really appreciate. Your. Business. Thanks. For. The perfume

Date of experience: June 19, 2021
Texas
1 review
0 helpful votes
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Honest
June 18, 2021

My experience was excellent because it was timely, professional and the fragrance was accurate.

Date of experience: June 18, 2021
Illinois
1 review
0 helpful votes
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Great Service
June 18, 2021
Updated review

Easy Checkout. No problem with the website. Would shop there again

Date of experience: June 18, 2021

Easy Checkout
June 11, 2021
Previous review

Easy Checkout.

Date of experience: June 11, 2021
Utah
1 review
0 helpful votes
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Product was great... but
July 18, 2021
Updated review

Love the product and the price, but wasn't very happy about the fact that my order was placed on hold due to cardholder verification. My bank doesn't offer that service, I still got my order but I've never had that issue in the past don't know why that happened

Date of experience: June 18, 2021

I'm absolutely impressed with this site
June 11, 2021
Previous review

I'm absolutely impressed with this site. My favorite fragrance's at a discount price and quick delivery

Date of experience: June 11, 2021
New Jersey
1 review
0 helpful votes
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Good service
June 18, 2021
Updated review

Fast, Efficient, and easy. And the product meshes with my other fragrances

Date of experience: June 18, 2021

Fast, Efficient, and easy
May 22, 2021
Previous review

Fast, Efficient, and easy

Date of experience: May 22, 2021
Kentucky
1 review
0 helpful votes
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Care Coordinator
June 18, 2021

My experience was comfortable and I enjoyed viewing the website.

Date of experience: June 18, 2021
Ohio
1 review
0 helpful votes
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First order from perfume.com
June 18, 2021
Updated review

Order arrived earlier than expected and carefully packaged. I was very happy with my purchase.

Date of experience: June 18, 2021

First order from perfume.com
June 15, 2021
Previous review

Order arrived earlier than expected and carefully packaged. I was very happy with my purchase.

Date of experience: June 15, 2021

Easy to navigate site, products arrive quickly
June 8, 2021
Previous review

Easy to navigate site, products arrive quickly.

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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So fast!
June 18, 2021
Updated review

I placed my order on a Friday night and by Monday afternoon, I had the perfume in my hands. I was so shocked by how quickly it arrived!

Date of experience: June 18, 2021

Easy and simple!
June 11, 2021
Previous review

Easy and simple!

Date of experience: June 11, 2021
New York
2 reviews
0 helpful votes
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My shopping experience was great!
June 18, 2021

My shopping experience was great! I will look forward to shopping there again. They have a lot of choices!

Date of experience: June 18, 2021
Florida
1 review
0 helpful votes
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Organza indecence
June 18, 2021

Very quick with the delivery of my order and the follow up is incredible

Date of experience: June 18, 2021
Michigan
1 review
0 helpful votes
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Prompt and correct
June 18, 2021
Updated review

Enjoyable clear and direct web site prompt and exact

Date of experience: June 18, 2021

Prompt and correct
June 18, 2021
Previous review

Enjoyable clear and direct web site prompt and exact

Date of experience: June 18, 2021

Helpful and clear
August 12, 2020
Previous review

Helpful and clear

Date of experience: August 12, 2020
Massachusetts
1 review
0 helpful votes
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Would use again
June 18, 2021
Updated review

Easy enough to use the site and was very happy with pst purchases.

Date of experience: June 18, 2021

Easy enough :)
June 11, 2021
Previous review

Easy enough :)

Date of experience: June 11, 2021
Illinois
1 review
0 helpful votes
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My opinion
June 18, 2021

I think perfume. Com has great products at very reasonable prices! Thank you

Date of experience: June 18, 2021
Washington
1 review
0 helpful votes
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Summer Fragrance
June 18, 2021
Updated review

I enjoy the selections that are offered.
This is my third time ordering from perfume.com I have not been disappointed.
I purchased summer scents.

Date of experience: June 18, 2021

I enjoy the selections that are offered
June 10, 2021
Previous review

I enjoy the selections that are offered.

Date of experience: June 10, 2021
Ohio
1 review
0 helpful votes
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Wrong item.
July 18, 2021

You sent the wrong perfume. And I had to keep it because it was a gift for someone

Date of experience: June 18, 2021
Missouri
1 review
0 helpful votes
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My experience was great I spoke with a Nicole and she was very very helpful and thank you again Nicole and I would recommend it to anyone thank you

Date of experience: June 18, 2021
GB
1 review
0 helpful votes
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Excellent
June 18, 2021

I received my order in 5 days to UK. The product is authentic and reasonably priced compared to the high street prices. The packaging was not the best as the perfume in it's original box was just put in another box. I think it should have been bubble wrapped for added security.

Date of experience: June 18, 2021