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Perfume.comReviews 8,470

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
648
value
3,477
shipping
3,523
quality
7,810
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Washington
1 review
0 helpful votes
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Satisfied
June 22, 2021
Updated review

Everything was great for the most part, but the search function failed for one of my searches from the cart page (Kenneth Cole Blue), all others worked fine.
Got my products, everything was great. Thanks.

Date of experience: June 22, 2021

Everything was great for the most part, but the search...
June 12, 2021
Previous review

Everything was great for the most part, but the search function failed for one of my searches from the cart page (Kenneth Cole Blue), all others worked fine. Thanks.

Date of experience: June 12, 2021
Maryland
5 reviews
1 helpful vote
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Old Favorite!
June 22, 2021
Updated review

You're selection of fragrances can't be beat! I bought an "old favorite" and just knew you would have it and you did!

Thank you for a wonderful onliine experience!

Date of experience: June 22, 2021

You always have the perfumes I want
August 5, 2019
Previous review

You always have the perfumes I want. I've never had to look elsewhere!

Date of experience: August 5, 2019
Florida
1 review
0 helpful votes
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Easy peasy website,,, 20% off first time orders,,, prompt delivery you can track. Cannot ask for anything more! Thank you for being a legit website with so many scammers out there!

Date of experience: June 21, 2021
Texas
1 review
0 helpful votes
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Love my Order
June 21, 2021
Updated review

Great site, many options, easy checkout! All my products were packaged neatly with no damages. The experience was quick and easy. Love they have many different options to choose from and affordable!

Date of experience: June 21, 2021

Great site
June 14, 2021
Previous review

Great site

Date of experience: June 14, 2021
Idaho
1 review
0 helpful votes
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FiveStar Company!
June 21, 2021

Fast and efficient ordering and delivery of the exact order placed! Love this company!

Date of experience: June 21, 2021
Georgia
1 review
0 helpful votes
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Drakkar the right smell
June 21, 2021
Updated review

Thanks for having what I needed. All I could find elsewhere was the small bottles.

Date of experience: June 21, 2021

Thanks for having what I needed
June 14, 2021
Previous review

Thanks for having what I needed

Date of experience: June 14, 2021
Texas
1 review
0 helpful votes
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Buyer
June 21, 2021
Updated review

Good job display love the service quick delivery packages very well

Date of experience: June 21, 2021

Good job display
June 11, 2021
Previous review

Good job display

Date of experience: June 11, 2021
Pennsylvania
1 review
0 helpful votes
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Very good, thank-you. There is a very good selection. Delivery was quick. Package was well wrapped.

Date of experience: June 21, 2021
Illinois
1 review
0 helpful votes
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Nice sales good value
June 21, 2021
Updated review

Great sales price and big verity of items thanks so much!

Date of experience: June 21, 2021

Great thanks
June 12, 2021
Previous review

Great thanks

Date of experience: June 12, 2021
Texas
1 review
0 helpful votes
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Great experience
June 20, 2021

Fast and easy. Sorry it would not let me give 5 stars.

Date of experience: June 20, 2021
Kansas
1 review
0 helpful votes
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Satisfied
June 20, 2021

Prompt service, and reasonable delivery.)))))))))))))>))))>)))))>))>.

Date of experience: June 20, 2021
California
1 review
0 helpful votes
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Excellent Quality
June 20, 2021

I would have given a 5 star but it only allows up to 4.
Original scent excellent! Thank you for the fast delivery.

Date of experience: June 20, 2021
GB
1 review
0 helpful votes
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Great product and service
June 19, 2021

Great for gifts and fantastic selection of fragrances of top brands even able to get some that you cannot get on the high street
Good customer service, 5 stars
( my phone wouldnt allow me to highlight the 5th star)

Date of experience: June 19, 2021
Illinois
1 review
0 helpful votes
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Great experience!
June 19, 2021

My order came in a timely manner and I am absolutely thrilled! I will definitely order from you guys again!

Date of experience: June 19, 2021
Tennessee
3 reviews
0 helpful votes
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Love it.
June 19, 2021

I love it, the prices are great and I receive my orders in a timely manner.

Date of experience: June 19, 2021
California
1 review
0 helpful votes
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SATISFIED
June 19, 2021
Updated review

Love this site is great I love the deals I'm satisfied

Date of experience: June 19, 2021

Love this site is great
August 29, 2020
Previous review

Love this site is great

Date of experience: August 29, 2020
California
1 review
0 helpful votes
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Lucky girl
June 19, 2021

I had been looking for clean skin high an low, then my daughter said to try perfume.com. And not only did I find it, I found bigger bottles, the prices are the best I got 2 two oz bottles for 80 dollars. I was paying 45 dollars for a 1oz bottle. Ooh yes this is my store from now on. I recommended this store to everyone.

I'm a very happy customer

Date of experience: June 19, 2021
Oregon
1 review
0 helpful votes
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My order
June 19, 2021
Updated review

The process is so easy and there is a wide range of perfumes.

Date of experience: June 19, 2021

The process is so easy and there is a wide range of...
June 8, 2021
Previous review

The process is so easy and there is a wide range of perfumes.

Date of experience: June 8, 2021
Louisiana
1 review
0 helpful votes
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Satisfied shopper
June 19, 2021

Great overall experience. Value and product availability were great.

Date of experience: June 19, 2021
Missouri
2 reviews
0 helpful votes
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Half empty bottle
July 19, 2021

Received my order box in good shape. 1 bottle, the oscar 1oz had half of it leaked out. Sending pictures as instructed.

Date of experience: June 19, 2021