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Perfume.comReviews 8,469

4.5

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perfume.com
Founded in 2003
sarasota, fl, United States
+134
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
648
value
3,477
shipping
3,523
quality
7,809
This company does not typically respond to reviews

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Georgia
1 review
0 helpful votes
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Sweet surprise
June 18, 2021

It's something I've never experienced before, I mean receiving a fragrance if never smelt before. It was quiet a surprise not knowing what I would receive. I was most pleased.

Date of experience: June 18, 2021
Hawaii
2 reviews
0 helpful votes
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I love this site!
June 17, 2021

Fast shipping
Best prices
What else can I say... I love it!

Date of experience: June 17, 2021
Illinois
1 review
0 helpful votes
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Perfume
June 17, 2021

I placed my order and received my perfume promptly.

Date of experience: June 17, 2021
Texas
2 reviews
0 helpful votes
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Quick fast friendly user system to order
June 17, 2021
Updated review

Quick and easy way to shop online! Fast ordering and fast delivery!

Date of experience: June 17, 2021

Quick and easy to shop
June 10, 2021
Previous review

Quick and easy to shop

Date of experience: June 10, 2021
Florida
1 review
0 helpful votes
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Always easy, but last order was gift set Jessica McClintock gift set was rancid. I replied but never got a response.

Date of experience: June 17, 2021

Always easy, but last order was gift set Jessica McClintock...
January 8, 2021
Previous review

Always easy, but last order was gift set Jessica McClintock gift set was rancid. I replied but never got a response.

Date of experience: January 8, 2021
Canada
2 reviews
0 helpful votes
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Good experience
June 17, 2021

It was really good but I would really like if they could improve the shipping method

Date of experience: June 17, 2021
Massachusetts
1 review
0 helpful votes
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I like it
June 17, 2021
Updated review

This a first time I want see the products when I get how is the quality

Date of experience: June 17, 2021

This a first time I want see the products when I get...
June 10, 2021
Previous review

This a first time I want see the products when I get how is the quality

Date of experience: June 10, 2021
Minnesota
1 review
0 helpful votes
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Elegant perfumes
June 17, 2021
Updated review

Love smelling elegant thanks so much yes yes most thankful

Date of experience: June 17, 2021

Love smelling elegant thanks so much yes yes
June 9, 2021
Previous review

Love smelling elegant thanks so much yes yes

Date of experience: June 9, 2021
Arizona
2 reviews
0 helpful votes
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Best price
June 17, 2021

Buying from them for years. Always completely satisfied.

Date of experience: June 17, 2021
Florida
1 review
0 helpful votes
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Privilege perfume
June 17, 2021
Updated review

I found a scent I used for years and have not seen lately

Date of experience: June 17, 2021

Good selection
June 9, 2021
Previous review

Good selection

Date of experience: June 9, 2021
Texas
1 review
0 helpful votes
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Great service and efficient.
June 16, 2021
Updated review

Great used before, fast and efficient. Will use again

Date of experience: June 16, 2021

Great used before
June 9, 2021
Previous review

Great used before

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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Hair perfume
June 16, 2021

I was very satisfied with the shipping and the product I tried to give 5 stars but it only allowed me to do 4. Will definitely buy from this seller thank you a satisfied customer

Date of experience: June 16, 2021
Georgia
1 review
0 helpful votes
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Grateful!
June 16, 2021
Updated review

Excellent Prompt Service. Was not damaged or backordered. No substitutes. Exactly what I ordered for gifts.

Date of experience: June 16, 2021

Excellent Prompt Service
June 9, 2021
Previous review

Excellent Prompt Service

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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Esay to shop! Good service! Safe delivery!
June 16, 2021
Updated review

Fast. Hope product gets destination safe!
Blessings

Date of experience: June 16, 2021

Fast
June 9, 2021
Previous review

Fast. Hope product gets destination safe!
Blessings

Date of experience: June 9, 2021
Washington
1 review
0 helpful votes
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Excellent
June 16, 2021

Everything is perfect! From point a to b everything went smoothly and quickly!

Date of experience: June 16, 2021
Florida
1 review
0 helpful votes
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Customer service
July 16, 2021

Placed and paid for my order and was told it would be here on the 14th. Then I was told it was gonna be late on the 15th. No product delivered. So waited. No product on the 16th either. So I phoned this company and spent 22 minutes on hold only to have an automated system come on the line and say they could not take my call at that time and hung up on me! Still no product that I paid for and no customer service to help remedie this problem!

Date of experience: June 16, 2021
Texas
1 review
0 helpful votes
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Order
June 16, 2021
Updated review

Always a great experience, fast shipping and good selection

Date of experience: June 16, 2021

Always a great experience
June 9, 2021
Previous review

Always a great experience

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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Fast shipping
June 16, 2021

Products arrived faster than email suggested. Great product for a great price

Date of experience: June 16, 2021
South Carolina
1 review
0 helpful votes
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Delightfully Surprised
June 16, 2021

I ordered the Jimmy Choo Ice Man and it came quicker than expected and smelled GREAT! My only problem I have with this fragrance is that it only lasts a few hours. Other than that I have no complaints about anything. I will definitely order something again from Perfume.com. This was my first time ordering.

Date of experience: June 16, 2021
Pennsylvania
1 review
0 helpful votes
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Like to smell nice
June 16, 2021
Updated review

As always a great shopping experience and liking the smell of my new products

Date of experience: June 16, 2021

As always a great shopping experience
June 8, 2021
Previous review

As always a great shopping experience

Date of experience: June 8, 2021