PepBoys

The Pep Boys in Pleasant Hills, a suburb of Pittsburgh, is crooked beyond belief. They practice double-billing. For example, it costs an hour of labor ($110) for replacement of a brake hose. Since it only takes a few seconds to actually replace a brake hose, you are paying for removal and reassembly of the brake pad and caliper. That's fine. But if the pad, rotor, caliper, etc. is already apart for replacement they will add $110 labor to the hundreds of dollars of labor for the other work! I took it to a higher level of the company and got my money back but that's not the point; they were caught trying to cheat me. Stay away.

I went to change my tire on the car and they damaged all my ring tire. I tried to speak to the manager and he told me it was curve rash. I even call customer service to help me and it been a mont and they didn't do anything. They just ignore me tell they will call me back. They just care about their money. Even a tire log was damaged.

I purchased 4 new Cooper tires with hazard protection Almost $1000 Today 6months atter i had to replace a tire they said was cut by a peace of metal. I asked if these were strong how could it get so easily cit. I found out because the tires are already dried out its easier to get damaged quickly. I wont ever purchase any services from Pepboys again. I went to the Tucker location. People do your research before using them. Not good. ElJackson

Scratched, Nicked, Gouged and Dinged the aluminum wheels on my Silverado while installing 4 new tires. Disgusting how they can be so disrespectful of customers vehicles. Very disappointed with the service and I can never go back there again.

Dropped car off in May 2023 car overheating what told I would need new thermostat along with cooling system cost $1200. Back in June AC issue fixed that $1100. October car overheating once again. They said it was the plastic parts they replaced. Once again, they replaced the coolant system along with the thermostat. Charged me for labor $660.00 less $200 they discounted me. Picked up on Friday and on Saturday it happened again. Was stranded and had to wait 3 hours for AAA - twice in less then 48 hours...Pep Boys looked at it on Monday and said it was the water pump, which it was all along, told them to fix it paid $113 they gave me a discount, and picked it up on Monday. Tuesday morning, engine light comes on, told them I was taking to O'Reilly's to run a test and they said NO come here. Went in, the test they ran on the engine light came back saying it was my catalytic converter. WOW asked if they could fix and they said they do not do that in there shop. I had already had the car sold without the engine to CARVANA for $8500 and now they were going to only give me $4775.00. End up selling to CARMAX for $5000 lost $3500. Next day someone interested from CARMAX called to asked questions I asked why the engine light was on and they said from their test it came back oxygen senor which would have cost maybe $300 - PEP BOYS just want me to leave. Going to report to Better Business Bureau.

I had a 10:30 appointment at pep boys located at 4164 N Milwaukee ave, Chicago. I arrived at 1020 am for a simple oil change and tire rotation. It took two hours for a oil change and after I arrived home found out that my tires were not rotated as stated on my receipt. The best part is they were not busy, and when I called about my tires not being rotated I was told the technician stated the treads wore evenly and the tires did not need to be rotated. Store #1497 work order#*******

I booked a 1300 appointment to take my dodge ram 2500 in for an oil change and tire rotation. Wasn't able to purchase the motor oil I request at the time I made the appointment. It took over 2 1/2 hours to complete the job. They forgot to reset in oil change indicator, and also didn't put the correct tire pressures in the front or rear tires. Basically, I would not recommend this business for any auto service of any kind.

Went to buy tire for trailer 34.00 tire drove 45 minutes I get there and he refused to sell me tire because it sat on shelf since 2012 stay away buy somewere else

5495 GLENWAY avenue Cincinnati Ohio. Went in purchase two tire to have put on. My loose rims one rim in box other rim they had to remove the tire on one rim and put on tire they scratched my rim so bad they chip the chrome off and now everybody playing Dum! Don't no one buy a new rim in the box that's scratched that deep. Don't recommend to no one they do not take pride in there work. Don't recommend to no one. Very poor service Dry wall dust all over store so wear your dirty cloth and your mask to keep dry wall dust out your lungs. Do not sit down chairs are full off dry wall dust.

I had to take my wife's car in it felt like the front tire was coming off they needed to replace the upper and lower control arms and the ball joints plus they found that the right front tire was ready to explode they save my wife from getting in a bad accident manny gave the best customer service and saved us over $200 dollars eddie worked on my wife's can and he did fantastic work and very thorough when we went to pick up my wife's car i asked how much it wood cost to replace the left turn signal light and paul replaced it for free i tried to give them a $10 tip but they refused to accept the tip thank god pep boys was there for us when we needed them the most p. S i was out of work for over 4 months and had a stroke we had no money well i was off work so the money they saved we meant so very much thank you guys so very very much

Don't go there for services!
They ruined my 2013 Toyota Prius
I went there for an oil change and they damaged my car.
The techs don't know how to reset the service reminder and they asked me to take it to the dealer.
Which cost me more than $1370 to correct the mess they created.

Drove to Wendy's Hamburger to get a bite. To give the correct change, I unbuckled my seat belt to get the loose change out of my pocket. Would you believe that a dime fell from my pocket into the chamber of the buckle preventing me from securing my seatbelt. After screaming out loud, I finally called pep boys on Dunn ave. In Jacksonville Florida and Mr. Steve picked up the phone and after learning of my Delima, he chuckled a bit but told me come to the store. After two attempts, he was able to fish the dime out of the chamber of the buckle and saved my sanity! I really appreciated his willingness to help, and I didn't even have an appointment. Man, in this day and age it's rare to find someone with such an awesome attitude and eager to help! Thanks Steve! Really appreciate it! We will send our friends and family to the Pep Boys Location on Dunn Ave here in Jacksonville, Fl. *******.

We took our only vehicle in to get a noise around the tires looked at. They thought it was one thing but it was something else. No biggie. Got it fixed drove home had my husband test drive it. A new sound appeared. My husband drove it back and barely made it. The looked at it and said it was the transmission lines and they were leaking for a long time. I have no leaks in my driveway or anywhere i park. I had to have my van towed to a shop to have them look it over. My transmission is shot and there is no problem with the lines. Now I can not get anyone in corporate to return calls. The whole company is a scam. BUYER BEWARE.

Brought my kia soul in for an oil change. Got a bad vibe from the lady handling the service just rude right off the bat. Placed my car in the service lane and waited, lady busts in and says car won't start and she would check my electrical system for 15 bucks! Wouldn't offer a jump to get my car out of the way just left me there, luckly I had my own jumper because I've had the problem before. It's the battery that's the problem. I told her that but since I wouldn't spend the 15 bucks needlessly she left me stranded, what a JACKASS.