John P.

The Pep Boys in Pleasant Hills, a suburb of Pittsburgh, is crooked beyond belief. They practice double-billing. For example, it costs an hour of labor ($110) for replacement of a brake hose. Since it only takes a few seconds to actually replace a brake hose, you are paying for removal and reassembly of the brake pad and caliper. That's fine. But if the pad, rotor, caliper, etc. is already apart for replacement they will add $110 labor to the hundreds of dollars of labor for the other work! I took it to a higher level of the company and got my money back but that's not the point; they were caught trying to cheat me. Stay away.