Overview
The company faces significant challenges regarding customer satisfaction, primarily due to complaints about the quality and accuracy of its reports. Many customers expressed disappointment with the limited information provided, often describing it as outdated or already publicly available. Additionally, there are concerns about billing practices, including unauthorized recurring charges and a perceived lack of transparency regarding additional fees for premium information. While some customers noted prompt service, the overall sentiment leans towards dissatisfaction, highlighting a need for improved product reliability and more effective customer support to address concerns promptly and transparently.
This summary is generated by AI, based on text from customer reviews
The information that was given was old information. There was NO current information at all. There was very very little information. Then I see that you want me to pay for a premium whatever to get the rest of the information.
You got me to pay for information. Then you charge more for info (which seemed to be included) once you have signed up. So you pay for a service, but then you offer premium for more info and more money.
Did not like to have to pay more for the information that should have came with the first charge. Nice up sell.
I appreciate an in-depth report but this is incomplete. This is a report of my own son. I know it is incomplete as there are other arrests in other states that are not shown here. I had hoped for amore info than I already knew. Very incomplete, I will be canceling my subscription and asking for a refund. I really am very disappointed. With this report.
I don't have an opinion because I've just paid for my report, I paid $27.99 for nothing! But an address that I could have gotten for free, then I was told it would be another $19.99 if I wanted any more information that you may or may not have, this is just a rip off and I want my money back! I will let everyone know that this site is just out to take your money, I looked myself up and I got more information on a feee trial of people search. I'm very disappointed and dissatisfied I really am and I want a refund! This site rips you off!
Always get crazy notifications about s*** that was found and then there's never anything found it doesn't really show you anything that you don't know about and it don't even show you a bunch of the things that you do already know about so it's not a very good search because a lot of the stuff that you already know about is not even on here showing up
My experience was horrible I requested a report days ago and I kept getting notifications saying that I don't need to be around this person look at what we found we found this we found that and then when I get the report it had found nothing so I would not have paid the money had it not been for the scare tactics they used in the notifications
I get only correct address and name of families only, but is not the correct person, and when I try to get correct person and more information they are asking for more payment, for mi is not a good Co.
An absolute dearth of information. There is more information on the teaser information for other sites than there is in this entire record of "no information found". The only information identified is not current.
You first gave a price for a 1-month subscription. When the report was finished, you wanted more money for the full report. The full report had no more information. It was worthless.
I would like my money refunded.
I paid $28 for a months report, got much of nothing then have not been able to access the report since then. I am so disappointed. I cancelled my memebership about 30 minutes after getting it, was suppose to be refunded but was not. Since then I have been unable to get the report I already paid for so now I have to pay again.
You have my name wrong and there is no way to correct in your app. At least not visible. BTW, my name is Jorge Rios-Torres and Rios is not my middle name. Rios is my father's last name and Torres my mother's Maiden name. So, please correct it.
You gave me the wrong person. You stated many things that would draw attention but have nothing to back it up You stated she had a criminal record but your information stated she did not. You said she was never devorced and she was devorced 3 times. I want a full refund as your service was worthless.
It shows not criminal offense for people I no are criminals no sex offenders for people I no are... records you show are public this is fraud... says no divorce records for people... my info is very inaccurate
Your information is misleading it is not even close to being correct. You're using other Richard wards information and you're not even close to the correct information. You know unlimited reports unlimited report for a special price and you don't even honor it and the background check that's a joke
Just common information that I already have. No phone #s available. No marriage information available. No relatives available other than already known about. No relationship information available. No pending court case pending, which I know there is.In other words I already knew more than this site.
This is the worst website out there for being two and I'm filing a report with the federal trade commission. The information is not there. The information is incorrect birthdays are wrong everything is wrong
I was divorced in 2018 and that information is not on the report
There is an address and several email addresses on the report that do not belong to me
There are accounts on social network that belong to my ex wife and also that do not belong to me
This report; has no new information that I don't have. I have the same information, I don't understand why pay for what I a. Ready know.
Then for a premium report, I have to pay ore. I am very disappointed.
I paid $27.99 each two months usin this and all I get is date of birth and someone they know/related. I know these folks were married more than once, lived at many addresses, have arrest and dui records. But I get NOTHING!
I was scammed. I paid $27.99 & I all got was my name, address & birth date which had two birthdates. No where did it say I had to pay another $19.99 for more information. I'm reporting this site as a scam!
You suck, you give no information for the money you charge. You just want to keep sucking people for money with little bits of information. I want my money back. I can get the same information on the internet just putting a name in
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members