Peoples Jewellers

Hudband bought me a necklace from Peoples for our anniversary on April 21,2021. Brought in today and asked for a repair coz it broke. So I found out that if I didn't buy the lifetime warranty, I have to pay for the repair which is $70+GST. Life time warranty is $139.00 with GST. Can u imagine it broke less than a year and I have to pay for repair? We're not sure if we did bought the warranty. So we either pay for the Repair or warranty, so we ended up paying the warranty. What kind of policy is that? There should be a free fix within a year. Not satisfied with the service. I should have trusted the review saying that The same necklace broke right away. I'm just disappointed. Not buying from
People's jewellers anymore. Not good customer service and crappy policy of 60 days free repair, what jewelry will broke in just 60 days? Unless you break it intentionally, quality issue or wear it everyday.

My "sterling silver" ring changed colour but People's would not even allow an exchange. AVOID THIS COMPANY at all costs. It's a shame that the company is named "peoples" when that's the last thing on their priority list. Four of my friends all planned to get engaged, and asked me how I liked my ring. I told them to never choose Peoples (this means the company will also be losing out on some amazing business).

I had a great experience in People's Jewelry store Hill crest mall Richmondhill. Ms. Sholeh M was so accommodating and very helpful to my queries. I go there for my jewelry purchase and she always gives me brilliant ideas. She is so patient and follows up my order perfectly. For next visit, I recommend that you look for Sholeh M to get the best choice.

My husband got me a new ring and it needed to be sized down one size. We were told a date it would be back. That was almost a month ago so we are heading to 75 days for a sizing. We could have rebought the ring online and selected the size within a week.

Don't buy your jewellery at Peoples Jewellers because they are selling really poor quality, I brought a diamond ring there. After one year, the the diamond fell off. Brought back to store to have it fix, the sale person said it's not cover by Peoples because I did not bring back the ring for inspections every 6 months. When I brought it the sale person told me that diamond is a life time warranty with Peoples Jewellers. I told the sale person that inspection or not inspection, the stone still fell when the ring is poor quality.

I ordered a necklace for a gift online in May and was initially told there might be a small delay in delivery. When I received the email confirmation, it stated June 30th. It took over an hour to receive the notification so cancelling it was not an option. Online chat and customer service have been unavailable since May. Now we're in July and I have received 2 different stories on when I might get the necklace... I can't believe either simply because both were guessing. I understand with Covid, things slowed down but I received something from Scotland within 2 weeks and I'm waiting over 2 months for a Canadian order? DON'T consider ordering online, zero communication, beyond unreasonable delays and very little assistance!

Horrible customer service, it is always the customer's fault for everything. In December 2020 I went to their store in Cross Iron Mills Mall. Ring was fine at the time, but has lost diamonds several times in the past and had to be repaired. This time we were told they were going digital, we no longer need to bring documents of the lifetime warranty, it all went under a telephone number. Normally they would fill out the document and give us a receipt, but this time she did not give us anything. This made sense at the time, due to the pandemic. But off course, in six months as we were due to check the ring again in June 2021 they had no record of us going there since 2019. Lady in Sunridge Mall was extremely rude, she absolutely refused to check a telephone number and only eventually checked my papers. But even before cheking them she told me I had to pay for repairs and this time the ring had lost a diamond, again.

My ring bent and lost diamonds just over a year after buying it. Go in to get it fixed. Get turned away or pay to replace each Diamond because we weren't notified we had to come in every 6 months for a Diamond check to be covered under warranty. Then we were told to leave and come back when the manager would be in but they were uncertain what day he would be back. The sales person just shrugged her shoulders and said she couldn't do anything for us.

We will never go back. Take it as a lesson learnt.

Peoples has lost my return and will not refund my money. UPS picked up at my house to be sent back to their returns department and now its missing. People's will not look into their refund center and UPS says talk to the store. Don't shop with People's not worth it the frustration and now we are out our money!

I ordered a item from the on line sale that came on the phone. I created an account, ordered and paid for the item. It was normally $129.99 on sale for $29.99. For some reason my order disappeared. I contacted a chat rep and tolled that the item is no longer available on line any more, only in the store. I was tolled that they couldn't do anything for me and basically cut me off. Now I check the price on line the same item is now regularly $169.99 on sale for $129.99 just 4 days later. I don't know what game they a playing with pricing but it dose not look like they play an ethical one by adjusting prices like that. I refuse to give Peoples anymore business on line or in store. They got a one out of m only because there is no zero rating.

We purchased a ring for our daughters graduation and she didn't want to wait to have it sized by people's so we went to a local company this jeweller butchered my daughters ring and stole a small diamond which we had to retrieve from him. After all this happened I went to People's just to look at what the ring was supposed to look like and the manager asked if we needed help. I explained what had happened and she quickly exchanged the ring for a new one without even having the recipt on us. If you need a jeweller see People's.

Terrible experience trying to get a refund for goods returned via their website. Their 5 days to process and 7 days to refund is not the truth - it's actually 30 days to process plus an additional 7 business days to refund... I'm still waiting for mine. Also no ACTUAL humans to speak to.

Bought a 3799. 00 bracelet for a birthday gift for my husband, now it is 1779. 00, and I can't return it or get my 2000. 00 back because it is over 30 days but not 60 - had to order early to make sure I got it, and couldn't get it from the stores cause they are closed, and now they won't honour the difference.

I bought an $800 dollars ring for my wife to give her as a gift and i had ordered it online.
The package came damaged.
When i called peoples and comllained about it. They said well its not our fault and is the ring damaged?
I said i am not an expert but would like to have it inspected. The lady on the other end said why... when its not damaged. I said i dont know that so i would like to have it inspected. She refuseed to and said its *******@UPS fault for damaging the box.
No one is taking any responsibility. I dont want this product anymore.

My common law purchased a ring from Peoples, we live in a remote location and with Covid, stuff was taking up to a month or more to arrive, so he purchased in time to propose on his DECEASED moms birthday. I immediately noticed it was too high of a setting (No where on the website shows a side picture of the ring and how high the setting is). He sent it out, there was a postal error, and the ring returned approx. 1 week later. We fixed this, resent it and it was returned with a letter stating we are at 55 days, and can only exchange up to 60 days, that we got AFTER the 60 days. They say they will still accept an INSTORE exchange, the closest store to me is 12 hours away and in another province. With covid and where I live, we are still shut down at the border, and have to quarantine for 14 days upon return home. You would think someone would have some compassion and understanding and over ride that, but nope, all they are worried about is this one sale, instead of repeat sales later.

Me and my partner we went there yesterday in people's jewellry in richmond outlet around 6:15, just to ask how does it work for the trade in and we just wanna clarify and the lady was on duty is not helping us and she doesn't even know what she's saying. And then we ask her the receipt if she can print it out she said "do you wan't me to do it "now" we said yes. She doesn't wanna do it, and she being mean too. She is Indian.

Ordered a ring online and paid extra for 2 day shipping (with everything going on I expect it to be longer) but came to find it wouldn't come for 6 weeks, i needed it before then so tried getting ahold of someone which i couldn't message online nor could i reach anyone by phone (was on hold for an hour) Im still trying to get ahold of them needless to say don't pay extra for shipping and if you order something make sure its what you want because your stuck with it till it gets to you unfortunately they're customer service is terrible.

Got a bracelet for Christmas, needed 2 links added as it was a bit small, took in it Boxing day and was told 2-3 weeks, after 2 weeks I checked and was told "it's due back Jan 17th, which would be the 3 week mark. Called again few days after the 27th, now I'm told they have no time on when it will be back. This is the worst customer service! If you sell something knowing that some people need adjustment to sizing, you should have a better turnaround. At this point I just want my husband to get his money back and we'll go somewhere else. I DO NOT LIKE People's Jeweler... Go to Michael Hill, much better customer service.