PenfineReviews 4

I ordered a ring and they claimed on the order screen it would be 1-2 weeks but then they email me and say they it will take 6-8 weeks. I ask to cancel the order after only a few days and they claim the ring is done already so they will have to hit me with a 30% fee for canceling. So I told them to send it to me then and they claim it has to go through "quality control" for 4-6 weeks. All BS. Do NOT use this site.

The ring itself looks amazing, but the service was absolutely dreadful. I ordered my ring on 2/4/21 with expedited shipping and didn't receive it until after 2 months of many communications back and forth between myself and the company. The website stated a wait time of 2-3 weeks. The email chain can be seen in the photos attached. On 3/26 I emailed them demanding a refund of my expedition fees a phone number to directly speak to someone in the company. I sent a second email to the same affect on 3/28 after getting no reply. It was at this point I called my bank to investigate credit card fraud. At the end of that same day, Penfine finally sent me a tracking number so I could see where the ring was. This company is a complete waste of time. You can get way better rings way faster from nearly any other site. I still have not been reimbursed for the expedited shipping. They were extremely dismissive and ignored my questions.

The ring was perfect. The pictures don't do it justice. It was perfect and exactly what we wanted. The price was great. We are very happy and would gladly recommend PenFine to anyone looking for a great ring.