I have just waited 37mins for Customer Service over a $5 promotion which I did not receive. They refused to give me my promotion so I won't be using them again. It's not the $5 it's the principle of the thing that $5 dollars needed 37 min from Customer Service. I will not be using them again there are too many delivery / pick up sites around to be treated like crap from CS.
Like half the things I ordered were missing. Don't bother with them if you actually want to get what you ordered. It's easier to just go to the store once and actually get what you wanted then to deal with their customer service and BS.
They never have half of what I want, which confuses the bill, I can't tell what they charged me for and what they didn't, never let me know if they don't have something, WEIRD substitutions that make no sense - I ordered fresh basil and they gave and charged me for dried basil -WHO doesn't already have dried basil on hand? They didn't have the ice cream sandwiches I ordered so sent Soy ice cream sandwiches. What? There's more, but since is the third terrible delivery in a row, I give up. Like others have said, if you have a problem there is no way to let them know. Very frustrating.
I made a purchase and half of my items were not there. I was suppose to be notified but I was not. Then when I called in inquire I was then told that most of my order was not in stock. Clearly it was when I placed the order. I wished I would have not purchased from them a waste of my time. They just suck
Peapod was unable to bring all the items that I ordered, but they did not give me an itemized list of what they delivered and what they billed me for- nothing on the website and nothnig sent with the order. I sent them an inquiry about the billing, but have received no response.
Items that were delivered were as requested and in good condition.
Virus is Peapod's excuse for poor management. They are incapable of setting aside some of the nonperishable items ordered for later delivery! So you may wait two weeks for those items you counted on (and are told the day before delivery are in stock) but good luck if you get half of what you ordered.
I stopped ordering from peapod for awhile after many issues with bad product, then after about 10 months or so I tried again and I had a coupon for 9 dollars from stop and shop which I could use on peapod. My total sale came to 184 so I used my coupon to take off the 9 but instead when it was delivered 9 was added they claim my weighted items costed more which I find funny the exact amount was added. Plus products were opened and some not fulfilled but SOME HOW my weighted items equal the coupon I used. If u do use them keep tracks of all your items and total from email and delivery they will screw you
What a waste of time. Order from Peapod not passed to Giant. We wasted hours of time and gas to pick up order. They really need to get their act together. Cannot even access their site. They are un way ovee their heads. Poor systems and management. A
I created a login for Peapod and then immediately reserved a time for delivery which was days away due to the coronavirus. I spent a bunch of time picking out the items and then clicked Checkout. On the top of the screen, my scheduled time for delivery was April 20, from 6:30 - 1. After clicking checkout, I again received a "Reserve a time" button and there now were no times. Test your software! Do not allow a user to reserve a time if your software is again going to require it upon checkout. A waste of time!
Driver took a $20 tip, but then just left groceries on porch. Including 4 bags of cat litter. Also wouldn't take plastic bags for recycling. Call customer serve and was told that they don't do in-house deliveries and it was a health department regulation they could not take bags for recycling. Driver was rude and cursive when I tried to explain what I thought was supposed to happen and when a call to Peapod confirmed what he said I thought he would come in his pants he was so happy. Will never, ever, ever, use again.
Never use you guys again after this is over cuz you have a band into your regular customers this is not right. And first of all the people that can't leave the house over 65 should have first priority.
I have tried Peapod pick up service many times. I have never once gotten the order I asked for. They have very few subsitutions for things they claim are out of stock. But if you walk inside the items are on the shelf. I can't speak for all because I have only use Northport NY location. Not worth my time!
I tried to put an order with peapod bye using my snap card and I had enough money on my snap card but they also put a $20 hold on my checking account which I didn't have and they cancelled my order, WTF the reason am on snap is because am poor and don't have any money
My delivery time was changes three times. The last delivery notificaton stated delivery was going to be between 9:50 p.m. and 10:20 p.m. The phone app indicated at 10:10 p.m. that my groceries had been delivered. My groceries were never delivered to me. The charge was on my card.
I am disgusted at the continuous downhill delivery from PEAPOD. I consistently order thinly sliced deli meats and cheeses (which is an option to choose as well) and I'm sent THICK already sliced meats from the to go section section. When you go into the store and request thinly sliced, I receive the label that says thinly sliced, this label doesn't have that and we end up receiving one third less slices of our meats and cheese which end up choke-able for our toddlers in a sandwich. We've now Complained about this three times and it never changes. This week I also received a rotten apple and our zucchinis broken in half.
ShopRite has a much better selection for online delivery or pick-up. You can shop from the Weekly Flyer,(not with PP), get All sales going on,(not with PP), and use coupons with ShopRite. You also have a Personal Shopper, who will call you, BEFORE any substitutions or cancellations are made. I switched 6 months ago, and glad I did. Have not had one incident with ShopRite yet, after experiencing all off everything said below.
RECEIVE 1/2 OF MY ORDER THET BILLED ME FOR THE WHOLE AMOUNT DUE. I CALLED THEM TO GET MY OTHER ITEMS MISSING THEY REDELIVERED. THEN BILLED ME AGAIN FOR THOSE SAME MISSING ITEMS. HOW DARE THEY JUST TAKE MY MONEY FROM ACCOUNT WITHOUT MY AUTHORIZATION OR NOTIFICATION. NO COMMUNICATION. NO EXPLANATION AT ALL. NOTIFY MY BANK AS FRAUD ACTIVITY. THEY RETRIEVED THE MONEY BACK I TRIED CALLING PEAPOD NO ONE ANSWERS ON HOLD FOR LONG PERIODS OF TIME. NO RETURN PHONE CALL LEFT MESSAGE WITH GIANT PEAPOD RCEIVABLES, NO COURTESY TO CALL ME BACK. TERRIBLE SERVICE. THEY STILL COULD NOT EXPLAIN WHY THEY TOOK FUNDS WHEN I FINALLY TALK TO SOME. DID NOT APOLOGIZE. DISAPOINTED WITH THEIR SERVICE. I AM ALONG TIME VALUE CUSTOMER. SHAME ON THEM.
I placed an order for well over $200 in groceries during the pandemic. At the time everything I ordered was in stock. When it came time for my order to be delivered 11 days later, I learned that 75% of my order wasn't being delivered because they were out of stock. I understand that this is a difficult time, but how is a major company like this so ill-prepared? I would think they would at least reach out to me for my inconvenience with a small discount on a future order, but no. All of that aside, when my 1/4 order did arrive, it was placed in flimsy plastic bags that weren't made to handle the weight of the products. All in all, it was a very poor performance on a partial order.
This site is limited to only certain areas of the US. They are great for non perishable foods, but I don't know of any grocery delivery store that has exceptional produce.
Zero stars. Worse than useless. They lie about product availability then try to steal from you. Literally. Then their customer service line hangs up without even putting you on hold. Wow.
Overview
Peapod has a rating of 1.4 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Peapod most frequently mention customer service, credit card and many times. Peapod ranks 191st among Grocery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members