Peapod

I placed an order on 3/19/20 and was charged $320. Half of the items I selected were out of stock (understandable during this time) but I wasn't refunded any of my money. Customer service said they charged my debit card as a hold and the money would return to my account 24-48 hours. It's been over a week and I just got another charge for $190. Probably what the groceries were worth after not receiving half of what I ordered but I still haven't gotten a refund for the first deduction. I paid over $500 for a few bags of groceries. Complete Rip off.

Just got my second order from Peapod and they really are as great as I first thought. Fruits and veggies are perfect. Could not have chosen better myself. Got every item in my order. Substitutes chosen when necessary are great. So thankful this service is available. Worth waiting for!

I made a purchase over a month ago and I'm still fighting with my bank and Peapod to get my refund back. They charged my card the same day and called me an hour later saying that they were out of stock. But the problem is I still have not gotten my refund for the canceled order and I've been trying for the last month between them and my bank. This is the worst company I've ever bough from and I may have to give up at this point on getting my money back because I'm tired of fighting with them, giant and my bank to get my money back. Do not buy from this company you will regret it.

Tim was today's driver. He was the nicest young man I've met in a long time. He was extremely helpful! After bringing in the groceries, he took a half case of water out of the fridge and put it in my garage. He then put the turkey on a cookie sheet and put it in my fridge! He knew I didn't really have the strength to do this. All without my asking! What a fine and considerate fellow. Kudos to him! Please commend Tim for his consideration of an elderly customer!

You have to wait sometimes 2 weeks for your order. Most times half the order wont show up. But yet the items are in stock. I think the people who shop dont bother for the most part getting everything you ask for. If the items are there why wont you send them to me! Its aggravating! We are in the middle of a pandemic and people need there food. If its in stock make sure to deliver it! Also so many times you get items that are broken and dented. Dont they check as they grab things to make sure they are in good shape?

I recently ordered for the 1st time from peapod. The breads meats, lunch meat had sell by dates of the 14th. My milk container is leaking. I spent 176.00 on old food. I picked up the products on the 15th. I felt as if they were just unloading their old merchandise into my cart. I never used this service but had to due to having surgery. Also they have designated parking for pick up but this isn't enforced either as customers that are in the store shopping are using these spots. I tried to contact them but was disconnected telling me the call volume was too high and to call back later. Im asking for full refund if I can get through. Very dissatisfied and disappointed with this service.

I ordered groceries for delivery, they never showed up or called. When I called to see what was going on they directed me to accounts receivable, the woman who gave me the name Kat was very rude and unprofessional... she told me there was an outstanding balance of someone who previously lived here and they wouldnt deliver until it was paid. That's outrageous! I then asked for my money to be returned... she rudely told me it was already processed and to wait 3-5 days... its already been 5 days. The man I previously spoke to before her said he saw my order was cancelled but it hasnt been refunded yet. Is this your Peapod promise? Stressing out customers! I will no longer shop in your store and I now understand why you have the low rating you do. Hire better people with customer service skills

I ordered groceries from peapod - got a text saying that the driver was in my neighborhood and I was next on the list. I went down, stood at the door and watched the driver deliver to my neighbor, then drive by my house without stopping. Then I got a text from peapod informing me that my groceries were delivered.

I've called; their phone system no longer even puts me on hold, just tells me to call later because the call volume is too high. I've sent emails; they reply that they'll respond within 5 business days. I've submitted webforms. The only reply asked me to check to see if the groceries had been delivered yet - which indicates that they hadn't read the part of the email where I said, "I watched the driver drive by without stopping".

There are multiple grocery delivery services out there. Don't do giant.

I used Peapod for my Giant Supermarket shopping a few times an had nothing but bad experiences with them and WILL NOT be using this service again. They always have incomplete orders and don't notify you that the items are not into stock until you arrive to pick up your order. So now I have to go out and look elsewhere for the items. The last draw was when an order was canceled and I was never notified until I show up at the store and the order was placed two weeks in advance. Don't waist you time or money on this worthless service!

I've used Peapod since 2007. I've had good service with them until the coronavirus panic. I pay an annual fee toward grocery delivery which is usually a good deal. However, if I can't get a delivery for two weeks it's not such a good deal now. I am not familiar with grocery chain operations so I don't know how difficult it is to stock their warehouse to insure they have sufficient products. However I don't understand why they aren't limiting the quantity of items people buy if that's an issue in order to provide to more. Also, I don't understand why they don't offer more delivery times, expand vehicles and personnel. I got a delivery from Amazon weeks ago - it was small - and they came in a car and the items came out of the trunk. Not everyone is buying massive amounts of products so that could free up their drivers to make more deliveries. It seems they are not thinking out of the box but trying for business as usual and that's just not working well.

Used Peapod at our local Giant for pickup since COVID started, never had more than half of what we ordered.
We had a order started online, 12 hours before pickup the order vanished and never received our groceries but they still charged me $381.00, never received a refund so I disputed it with my bank. Bank refunded my $ but now Peapod put us in collections for over $500.00. Called Peapod customer service and talked to Mose, let's just say, she has to be the nastiest customer service person ever.
She said they did a internal investigation and the groceries were delivered. We NEVER had groceries delivered, we always picked up.
The pickup service is called Giant Direct but is owed by Peapod
Stay away, I would give negative rating if possible