Will H.

Used Peapod at our local Giant for pickup since COVID started, never had more than half of what we ordered.
We had a order started online, 12 hours before pickup the order vanished and never received our groceries but they still charged me $381.00, never received a refund so I disputed it with my bank. Bank refunded my $ but now Peapod put us in collections for over $500.00. Called Peapod customer service and talked to Mose, let's just say, she has to be the nastiest customer service person ever.
She said they did a internal investigation and the groceries were delivered. We NEVER had groceries delivered, we always picked up.
The pickup service is called Giant Direct but is owed by Peapod
Stay away, I would give negative rating if possible