The people who set up the delivery of the order, have no idea the City the delivery is being made in. This made every delivery I received two hours later than the delivery times chosen by me. I usually chose delivery times between 6 - 8pm, when I was working, which meant that I would be home from work in time for delivery. However I had wait till after 1030pm. According to the drivers it was due to traffic, since they had deliveries all over New York City going to the North and then the next delivery is all the way south; or on the east side then back to the end of the west side, due to bad planning by the Office planning these deliveries. These Grand Pubas need to get good maps of the Cities they are delivering in, and not depend only on Zip codes (New York City zip codes are not an excellent maps to follow - ******* is in midtown - W42nd Street, whereas ******* -******* are in Uptown - W168th Street to W220th Street ******* is around W200th Street) Use City Maps not Zip Codes - look at Street situations not only the zips.

I just had my first Peapod experience, & overall, I was disappointed.
I am a regular Stop & Shop Customer & expected to be able to order anything Stop & Shop carries- after all, they have my shopping history & card info. I especially expected S&S brands. However, many S&S brands aren't available at all; some are only available in certain types or quantities (for example, I could get S&S sliced Swiss Cheese, but not the thin-sliced, which I far prefer. I couldn't get their Companion Animal products at all, & wanted the wee-wee pads). I tried the "request an item" option, but after getting no reply, when I called, was told that, although they are owned by the same company, Peapod & S&S are separate & it can take months to get an item you request, if at all.
Anyway, I managed to put together the minimum $60 order. That was hard as a single person- they really should offer an option to deliver a smaller order, even at a higher price. I picked the 11-1 delivery window. I kept getting emails w/different times- some said 11-1, some 7-1. To be clear, I only used the service because I just had surgery on my leg, so I'm home-bound. Being at home wasn't an issue, but I needed to be sure I could get to the door. I finally got a text at 1:25 that I was "next," but traffic could affect times. My delivery came a little after 1:30, so technically 1/2 hour late.
The driver was very nice, even carrying my order all the way into the kitchen when he saw I was on crutches (& despite the fact I have 4 pets & Floors need vacuuming-for the same reason). But when I unpacked, I was missing an item. I immediately called. The very nasty "service" rep said that when they "shopped" that morning, it was out of stock. The policy is "if" they have a subst item, they have 1 subst. If that's sold out, they don't move to a 2nd or 3rd, they don't email or call to let the cust know & offer them a choice. The driver should have told me. When I checked the website, the most logical substitute was showing as available, but so was the item I ordered. They also wouldn't re-deliver 1 item, even when I said I was home-bound due to surgery & needed this item to give medicine to my pets. She just kept saying "anything else I can do?"
That's an awful policy. A phone call or email to the customer to say "this item is out of stock, do you want a substitute" would be 1000 times better. In my case, I need the item to give pet meds, but it could have been anything urgent. And to say they won't correct their own error by delivering one item is also really awful service. If as a company you make a mistake, you should make it right. Call the driver, tell him to pick up a substitute & drop it off. They are already on the road. Or, notify your customers before you send their orders out. It's really simple.
I wanted a great experience. Instead, I'm disappointed. And really glad this is a short-term problem for me.

I called customer service at Peapod.com after placing an order they put in a pending amount $5.00 higher at my bank, they stated they do this until the order is delivered then bill the right amount. This is illegal the pending charge is to be the charge of the order. Anyway, the woman stated that I was going to bounce my account there was not much money left over after they took their amount out. I told her I don't bounce my account. Then she stated most normal people keep at least a minimum of $150.00 extra in their bank account each month so it don't get over drawn. I asked her what she meant by normal people. She stated most normal people do this. I told her I was normal and I don't do this. She then stated I was not normal I was disabled. She stated people leave this much money in their account in case someone puts in a unauthorized charge on the account like a credit card or false check and your account bounces. I told her that it is illegal for a credit card company to put in an unauthorized charge on your account. She stated it's not and the bank does not have to refund you the over draft fee, and the company does not have to issue you a credit if you owe money. I told her both statements were untrue and false. Then she told me that the local police had shown them emails that I wrote to International Presidents complaining about my situation. I told her I did not know what they were talking about, she stated they have the copies of the email that I sent from my email address that the local police gave them copies. I asked her how do they know its my email address. She stated my name was in the email. I told her someone else could of sent these emails. She stated the police confirmed it was me. I told her it was illegal for the police to hack into my email account and print out my emails and give them to other people. She stated it was not and they have a legal right to do this. Then she stated that if the company knew I was Russian or at least knowing I'm part Russian the company would never of hired me. Stating Stop and Shop does not hire Russian people. She stated for the reason they don't agree with how Russia treats Russian people and this country in the past has had so many problems with Russia. And added in her own opinion she does not feel other companies would hire me either if they knew I was Russian based on how they feel about this she feels other companies would feel and agree to the same thing. The woman also added, "We also don't hire minorities to work for our company, such as Chinese people."

I worked at Stop and Shop over 20 years ago.

A few years back, Stop and Shop management called me to tell me they have a record of me and what was on the record, as they had the legal obligation to inform me of this. They also told me that Shaws had the same record on file on me as Shaws owns Stop and Shop, as well as Hannafords as Shaws owns Hannafords and any other store Shaws own the store has their own record of what they have. It is sent to all stores Shaws owns, and anything updated to be added to the record. They told me it contained complaints of me stating a man was breaking in on me and they were given copies of my police reports, because this man accused also worked at Shaws. I told them it was illegal for them to have these police reports. They stated the police felt they had a legal right to them where I was accusing one of their employees and they agreed with the police about this. And the record on me started once I filled out these police reports and the police started coming in talking to management and employees other Stop and Shop and Shaws management and employees. I told him these complaints by me of this man breaking in that worked with Shaws and still does to this date by the way, are supposed to be kept on his employee record. They stated they were not going to put them on his record because he was never arrested and they didn't want to ruin his employee record or his reputation by adding this to them. I told them regardless it was illegal for your companies to have copies of my police reports and witness statements as they stated they had and I requested they immediately be destroyed and shredded. They told me they didn't have to do that. They have a legal right to keep them on file on my record where the police gave them these copies. They also stated it contained comments of conversations with me from the police and other comments they had. I told them this was illegal for them to do. The male manager at Stop and Shop told me they do this with all their customers and keep records on them, especially if the police come in and say anything about the individual. I told them this was still illegal for them to do. They stated it was legal and as far as they know it is legal other wise the company would not do this and it is company policy to do this. I told them it is illegal regardless of company policy. Then they told me I worked for them a long time ago and they had a legal right to keep records on me under my name. I told them that is illegal the law states once employment is terminated the employee can no longer add anything, records, comments, etc in an employees record. The only thing that can be added is unemployment claims under law and that's it. They told me they keep records on their customers all the time and is easy to get the customers name because their customers use a stop and shop card that shows their name up. They even keep on record of that person complaints made by other customers about them and what the complaint was and that other customers had in the past made complaints about me. I told them I've never done or said anything to other customers, they stated some of the complaints stated, I watched the individual as they entered their number on the screen even though they knew I could not see the number, I stood to close to them and did not give them enough "space", etc. Which was all false and untrue and illegal to do and put on a record on someone else based on a customers complaint. They stated it was their company police and had a legal right to do so.

I confirmed what I was told by this male Manager at Stop and Shop with a Walmart Manager, a Roche Brothers Manager, and a Big Y manager, all grocery stores and they all told me what Stop and Shop and Shaws was doing was illegal. A store can not keep records on a customer and a past employee once terminated with the company can no longer keep records on that individual. They all stated that the only time a company can keep a record on an individual is if something happens in the store and the police are called, and they fill out a form with the persons name, the situation, and what happened with the police there what they stated etc. And they do not keep it in a private record on the individual the form is filed in one area, under all other forms related to other people of the same thing. And all 3 managers stated that is the only way a store can have record of you and they all 3 managers advised me not to shop at Stop and Shop or Shaws anymore.

Anyway, the Peapod delivery man came. At my door, he stated what do you want me to leave the groceries out here, I told him he could bring them inside and just leave them on the floor, and he stated he is not allowed to come inside someone's house, I know this is peapod policy they carry the groceries in and place the bags on the floor. I told him it's OK for you to come inside and just leave the bags here on the floor. Then he stated, well I can do that but I can't help you put them away. I stated I know this and I don't need your help to put my groceries away. He carried my groceries inside, and he stated to me, "I'm sorry to hear you have breast cancer." I told him Thank you. I don't know how he knew I had breast cancer/tumor, I never mentioned this to anyone at the company of Peapod, Stop and Shop or other related company or individual working there. I don't know how they found out my private medical information. Then he stated, I just wanted to let you know that you did not get a breast tumor the way you think you got it. I told him I did not understand what he meant by that. He stated that he had heard that a man had injected me with something that gave me the tumor in my breast and that I willingly let him inject me with this stuff. I told him that sounds rather crazy that someone would allow someone to inject them with something especially something like that. Then he stated he just wanted to let me know and thought I was unaware of what really caused my breast tumor.

Then the delivery man stated, from seeing the kitchen and entrance to small area of the house, "It looks unclean in here." The house was clean. Then he stated, "What i mean by that it looks like you have a lot of things down here." Then he asked if all these belongings downstairs were owned by me. I told him no, my father owns them and I've been too busy with school work to do anything down here. I'll have to help my father out someday when I have a chance and get him to straighten some things out and get rid of what he does not need anymore. Then the delivery man stated, "Oh no its not your responsibility to clean your father's place, or even help in straighten things out that is his responsibility to clean his own place. Then he asked me if I had a refrigerator upstairs. I told him no, I share the refrigerator downstairs with my father. He stated that he did not see how there was enough room to do this and store 2 peoples amount of food in the refrigerator. I told him my father has a freezer out back to. Then he asks me if my father does cocaine. I told him no my father does not do cocaine my father does not do drugs that's a rather strange question to ask someone. He replied, well I see two large plastic containers on the shelf with white stuff in them that to me looked like cocaine. I told him you can clearly see the containers are labeled with black marker one stating Sugar and the other stating Salt. Then he stated he would have to put down in report on his notes that he saw 2 containers that looked like there was cocaine in them. I asked him if he was going to state that one container was labeled as Sugar and the other container labeled as Salt? And he stated no he was not going to put that down and does not have to include that he has a right to include what something looks like especially if it is an illegal drug. So know Peapod delivery keeps notes on the customers. He added also he was going to include on record on the notes on me, that the house was unclean as he stated it actually is unclean, your father has too many items on his shelf rack, and too many personal items on his counter and from what I can see in the other room he has too many personal items. And this makes the house look unclean and there is no need for anyone to have this many personal items. He also stated he is allowed to right in notes whatever he wants to be kept on record of the customer.

I should of listened years back what the 3 managers, from Big Y, Roche Brothers and Walmart had told me never to shop at Stop and Shop or Shaws, or even use Peapod as Stop and Shop owns them.

Just one of the statements that woman made to me on the phone when I called to ask about the over balance charge on my bank statement, every other company would of monitored that call which I'm sure they did in this situation, either monitored the call or listened to the call at a later date, and all other company for just one of those statements made to me the company would of immediately fired this woman.

So if you want your privacy, and don't want unknown records kept on you under a record of your name on a company file that is illegal for the company to do in the first place, of information about you given to the store management or conversations even with store employees by police, other customers or other people, Which is illegal to do and keep such record under any person, Don't shop at Stop and Shop, Shaws, Hannafords, or any of Shaws owned stores, or Peapod.com

The Stop and Shop manager that reported having these records on me, stated they got my personal contact information from my store Stop and Shop card. I asked him how they make records at Shaws or other stores Shaws owns on other customers on where they don't use a Stop and Shop card, he stated, "It's very easy, all we do is send a video clip of the person that we want identified, with their name and address, and we can even use the footage of the video we have in the parking lot showing them get into their car, which shows their license plate, with this video clip to the police and we ask the police to identify that individual to us and give us the information. I told him this was illegal for the police to do that. The male manager stated, they don't mind helping us out on something like this, they are aware it is our company policy to do this and keep records on our customers if we have complaints on them or something or any other reason and we need their name and address to make such a record and the police are aware we need this to make a and the police don't mind helping us out here on this.