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Months pass with no response. Do not answer emails. Do not return phone calls.
Maybe this used to be a reliable company but it is not these days!
My purchases did not arrive within stipulated 45 days after shipping (which was three weeks after ordering).
Contacted Newchic's "customer service" with screen shot of tracking result showing the shipment is STILL IN CHINA.
Newchic replies with form email (ignoring my content) telling me to wait 45 days (I did) and telling me to check the tracking (I did)!
I repeat this process and get the same worthless reply.
Now I must hassle with getting my refund.
Virus is Peapod's excuse for poor management. They are incapable of setting aside some of the nonperishable items ordered for later delivery! So you may wait two weeks for those items you counted on (and are told the day before delivery are in stock) but good luck if you get half of what you ordered.
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Empty.
They took money and I got nothing back from kit I sent in. Now they wont answer their emails. Do...
Despite submitting my results twice I've never heard from the company. My calls are not answered...
Hi Clay F., we're sorry to hear this! In some rare cases, the order as well as the the tracking update by the shipping carrier, may get delayed during the worldwide transit process. And we would like to know more about it to provide support. We will also conduct a review of the relevant staffs involved in this case.
We have sent you a private message here and trying our best to help.
Or drop us a message by sending E-mail to cservice@newchic.com, with typical response time 24 hours. We will do our best to assist you. Hope to hear from you soon!
Hello Clay F. We're really sorry for the inconvenience brought to you. The logistics will be affected by many factors, which will delay the update of information or delay the transportation. We are also dealing with this issue in a timely manner and look forward to your understanding. And sincerely hope you can contact us through email: vipservice@newchic. Comto solve your problem as soon as possible.