TeloYears™

I and my wife sent our Blood Samples in Jan 21' and still have not received Results! Tried to
Contact them through various medias and no response. I contacted my Credit Card company
To dispute charges, low and behold they responded to the Credit Card company with a week: 0 I'm still waiting on the outcome

Sent test sample in and never received results. Mutiple emails and calls have gone unaswered. Do not purchase.

Despite submitting my results twice I've never heard from the company. My calls are not answered nor are my emails.
I'm trying to figure out how to get my money back.

Months pass with no response. Do not answer emails. Do not return phone calls.

Maybe this used to be a reliable company but it is not these days!

They took money and I got nothing back from kit I sent in. Now they wont answer their emails. Do not send them money

Don't recommend. Bought advanced ancestry as a birthday gift (!). Was told it takes 6-8 weeks. After 6 weeks no follow up from the company. When I wrote to them, I was told in condescending tone that they notified me initially about 6-8 week processing time. Ok, after week 8 I have to follow up again (no communication from Teloyears!). Now I receive an email saying that their lab is too busy, and they don't even tell me when the results will come (birthday gift, mind you!). Ok, after week 10 still nothing from them, and not even a courtesy email. So we lost patience and requested a refund. And the funniest thing is, they deducted $20 (!) of shipment cost, when it was clearly their fault - why accepting so many orders if your lab cannot process them in the time that you guarantee? When I sent an inquiry, they simply ignored my email. Never again, and don't recommend to others. There are so many companies these days who offer DNA testing, I'll definitely go to someone else.