Over a month to receive a product! Absolutely nonsense. Buyer be aware…you will be better off buying from anywhere else.
I am very happy to have made the decision to buy on this site, excellent communication, and the product is perfect, I bought a cell phone and it arrived in a timely manner, a 100% recommended page.
5 stars perfectly
Although I have yet to receive my order as I just placed it today, their customer service has so far been stellar and Marc-Andre has been extremely helpful in resolving issues around a personal request in my order.
I rarely review businesses but I'm writing this review because I strongly believe in supporting a Canadian business over purchasing items from an overseas distributor or supplier, or Amazon. As such, I want to provide some counterweight to the negative reviews on this site.
If this review is still up, that means I received the order smoothly and also received a refund for over-payment in a timely manner.
I wanted to order an OPPO phone then changed my mind to wait for the fold 5. I emailed them and at first they were very understanding and said that the refund would take 7 to 10 business days. I notified them of this May 8th and it is now June 13th, no money yet. I have sent an email nearly on a daily basis and there is always an excuse to push back the refund.
I am wondering at this point will I ever get my money back or is this site a scam?
I've just ordered a Rog 7 ultimate and can't believe how well priced it was. The competitor is absolute gouging for the model selling it for up to TWICE AS MUCH!
I've picked up a Nubia Red Magic 6, Rog 5, Huawei P90 and a Huawei P60 back in the day. The shipping has been flawless every time. I was unlucky with the Rog 5 and got a lemon with a known camera glitch - they took it back and refunded me, no questions asked. 10/10 will not buy a phone anywhere else online!
It has been a half a year since pdaplaza received back the phone model that I did not order (RMA#*******). Pdaplaza, where is my return shipping refund? Marc-Andre Leroy, do you remember what you promised? When do I get my money back?
Phone received was "not as described" (Order #PDA14532). They sent me different version which I did not order. More over the factory sealing appeared broken and then resealed three times on the top of the original one. See the photo. Buyer beware!
Of course I immediately requested refund (RMA#14532). They promised in writing to refund the return shipping cost which never happened. Despite of multiple attempts to reach them via email or via their "Contact us" form they just do not reply.
Marc-Andre Leroy, do you remember what you promised? You received the phone on Jan. 12,2024. How long does it take for your back office to issue a $75 refund for return shipping? And be more specific about your definition of "within the timeframe" - a month, a year? When do I get my money back?
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Ace G. – PDA Plaza Rep
11 minutes ago
1. We called you before shipping the item and let you know that this is a different model. You agreed for us to ship it. ----- This is big fat LIE - I received NO calls regarding this matter. You sent me version "0" without ANY communication because you run out of version "B" which I originally ordered. I knew that fact after receiving the package as Marc explained in the email.-----
2. You asked us if this model includes call-recording feature, so we unsealed the box to verify the feature before shipment. ----- Yes, I asked about it but only after receiving the package. How could you open the package that I already received?-----
3. We issued you the full refund, including shipment. The refund for the return shipping cost is being currently handled as mentioned by email. ----- Be more specific about my money. When do I get my money back? I request exact date when you will post the return shipping refund as per receipt I sent to you on Jan. 12,2024!-----
I ordered a Huawei phone on July 1st. No shipment as of Aug 29th. Then I decided to cancel the order. They said the refund would be processed in 5 days. After couple of conversation and emails, I have also opened a Paypal dispute. Sep 11th. They cancelled my order and the refund is on the way via Paypal.
I have not received a refund that was supposed to be processed over a month ago. I asked for a refund on December 11th. Marc Andre agreed it would be processed. It is now January 9th and they have been ignoring my emails and not responding. Reason for the refund was a cancellation on a iPhone 15 pro that took forever to ship. It was never shipped. I still have not received my refund.
Dear Ryan, We do apologize for any inconvenience. The refund has already been done. Please check again. Thank you.
PDAPlaza was great! Offering the exact phone I wanted at a price that I couldn't find better anywhere else! Shipping was a bit slow (over a month) but, when I learned that they get their phones directly from the factories, and then I considered that it was also the busy holiday season, the shipping time made sense. I got my phone, exactly as ordered, and I love it! Highly recommended.
Despite the many negative reviews, I took the plunge with these guys, especially because I never saw a review where they sold fake stuff and were a thief. The other reason was they have sezzle(weekly payments).I think I got lucky. I placed the order on 16th July. Received it on the 3rtd August. I did select the priority shipment which was $10 more?. Anyway I couldn't believe it. I was expecting it to be late by at least 2 more weeks according to reviews. The product itself is in pristine condition, I knocked of a star because the phone box was slightly worn around the edges, most likely because of poor packaging?.
Anyway thanks pda!
The company started well but all of a sudden went down south on customer service delivery. I placed order for two phones, and paid full amount. One was delivered after a slight delay while the other was unavailable for delivery. The company promised to send my second phone once they received stock. It is more than 3 years now. Initially, i got a response of apologies from Alex, Constantine and Milan at different occasions with a promise to send my second phone ASAP. Till date, I have written several mails to their email addresses but no response. Also, I have called several times but no one responded to my calls. I am becoming to suspect the company as a scam. This is an unpleasant experience with PDA PLAZA and have vowed not to recommend any customer to them.
I do not run people or their business down but believe in fair treatment to customers. I am waiting for them to respond to my last email of Jan 7,2024 on when my second phone will be delivered before i report them to the office of consumer affairs, Canada and other Social Media Handles to help me on this case.
Dear Tunde, We do apologize for any inconvenience. Please note that you might be calling an inactive phone number if there's no pickups.
We will look into this and contact you by your email.
I purchased a Sony monitor from PDA Plaza. Website was easy to navigate and I found what I was looking for at a fair market price. The biggest reason for 5 stars is the communication between customer & staff. Emails were responded to in a timely manner with answers to my questions. Will 100% be a repeat customer :)
This business is shady as customer service is very poor. People who answered the phone are working from home and would tell you they don't have access to your business. Bull$#*!! Im tired dealing with them. They promised that my order has been delivered but the truth is that they o ly created shipping label from Canadapost online to proved to me that it has been shipped. Days have passed and no movement on the tracking so thats why I suspect them that something is wrong. Tried to email them but to no avail. I will still try to contact you to cancel my order. $#*!ty business.
Hello Robert, we apologize for any inconvenience. You called our sales department which did not have access to your shipments.
I see that the tracking number is active. When you received the label, the courier had around 5 packages, including yours, that had not been scanned yet by the Post Office at that time. The tracking is active, please check again. Thank you!
They do not send products on time. When you cancel the order they do not refund. They dont reply to mails or calls. Horrible customer service. Unethical means of conducting business.
Dear Levent Kiriscioglu,
1. Quick reminder - you bought an item that ships within 15-25 business days after purchase, but you were the one who decided to pull the plug and cancel.
2. We let you know that the refund would be processed by June 19. So your "they do not refund" claim doesn't really make much sense. Last time we checked, today's date isn't even June 19.
3. We reply to all emails and calls. In fact, you talked with one of our reps just a couple of hours ago by phone. So don't lie.
4. "Unethical means of conducting business". That's quite a childish distortion, here's the full email transcript for everyone to see:
PDAPlaza Canada
To: Manoir Baie-D'Urfé
Hi Manoir,
I hope you are doing well. Thank you for your purchase. No worries, we expect to receive and ship your order Wednesday-Thursday with the tracking number.
Have a great rest of the day. Let me know if you have any other questions.
Best Regards,
Milan
[Quoted text hidden]
Manoir Baie-D'Urfé
To: PDAPlaza Canada
Hello Milan,
Please let me know if you are cancelling the order and when and how I will be refunded fully. Thank you
Levent
[Quoted text hidden]
PDAPlaza Canada
To: Manoir Baie-D'Urfé
Hi Levent,
I hope you are doing well. No problem, I contacted the account manager. The refund transaction might take 15 business days to process as stated in our Terms of Use 3.9.
Have a great rest of the day. Let me know if you have any other questions.
Best Regards,
Milan
[Quoted text hidden]
Manoir Baie-D'Urfé
To: PDAPlaza Canada
Hello Milan
How will I be refunded? I had paid by interac.
Levent
[Quoted text hidden]
PDAPlaza Canada
To: Manoir Baie-D'Urfé
Thank you for your email. Yes, it’ll be via Interac. We can refund you via PayPal, we’d be able to do it faster.
Best Regards,
Milan
If you want to waste your time miserably passing up offers waiting for the item that will never arrive, this is the company for you. I pay via paypal and the payment expired twice after so much time passed. And the dates that they tell you were never true, only time runs until the payment expired for the second time and I ended up buying elsewhere
Hello,
Why didn't you show the emails that we sent you where we noted that Apple is having delays with the new models and we're expecting them at a later date? You agreed to wait.
Why didn't you show the emails where we noted that we don't charge you until the goods are shipped? You acknowledged it.
It's easy to cherry-pick emails and turn the story into whatever you want because you are upset at Apple isn't supplying this model globally.
P.S. If you're saying that we're scammers, then why are you also upset at us that we didn't take your money? Use your brain.
Ill keep it short. Got a global phone, shipping took 35 days to arrive (and cost shipping lol). Phone was great, later found the phone much cheaper on other sites, oh well already have the phone. I had an issue with the screen, the film under the screen damaged, and contacted them probably 25 different times. All to be replied back to anywhere from 2 - 9 days each reply. Also asked me to repeat the issues i had every other email, wasting my time and trying to ignore my issue and not deal with me. Horrible service, pathetic. Finally they would agree to help fix my screen under the phones actual warranty, and wanted me to ship the damn phone to china! Shipped, took 2 months with out a phone, only to be returned with absolutely nothing fixed. I was gonna buy a replacement (with no discount or compensation) from there until i found the same phone $300 cheaper elsewhere (wirelessplace - with free 2 day shipping). Not professional. Any negative review you will see instead of owning up as a company they actually argue on the internet with disgruntled customers, as if 15 year olds are running this business.
Hi, We do apologize for any inconvenience.
1. There were no delays with your shipment, you ordered an item that ships within 15-25 business days.
2. After months of usage, you contacted us to help you with the phone's screen, and we provided the address to the repair station in China where this model comes from.
3. The package didn't reach the repair station because you did not ship it properly, which is why it returned back to you.
4. Indeed, the phone is now much cheaper as it has been almost a year since you purchased it.
Thank you for the feedback!
If you want to buy something and wait for forever go ahead and order.they always give you certain day and they can't keep it for shipment.and it happens more than several times for one same order.no responsibility at all for the delay.if you order and don't care if it comes in 3 months or 4 months you can consider.not recommended at all.
Hello, you made the order on Feb 19 with a shipping time of 25 business days as it was on sale. Yesterday was the 25th business day since you purchased. We have no idea of what 3-4 months you're talking about.
We emailed you that we're shipping out your order tomorrow but you got so pitiful over 2 days of delay that you refused the shipment. No problem, we shipped it to another customer. The refund will be issued :)
I bought a phone on February 22,2022, and because it was taking so long, I asked to cancel. They said it would take 10 business days to get the refund back. After 10 business days, no refund. I noticed the phone was on sale so I emailed them to see if they can just keep the order and refund the difference of the phone. They said "no problem" and advised it would be another 15 business days before I receive the order.
After a couple of weeks, I decided to cancel again due to financial issues and they said it would be another 10 business days to receive a refund.
We are now at the end of April and I have been trying to find out where my money is. They will not answer my emails and I am getting sick and tired of their lies.
They are crooks and should be in jail for theft.
I hope you are reading this Constantine, because you are a con artist and a thief.
I want my $2000 back and I won't quit until you do.
Hello, we see that the refund has already been issued. Please note that you asked us on 3 different occasions to cancel and then keep the order which prolonged the process.
Still, the refund was issued within the indicated timeframe we provided the last time you asked for the cancellation.
PayPal requires multiple business days to process the funds back to your bank account, which took some additional days after we refunded you. This was not under our control. If you have any complaints regarding the banking processing times for PayPal, please contact PayPal regarding that. Best regards,
I bought a phone from this site with the hopes of finding a new phone site to shop at from now on. I used to write cell phone reviews back in the day and I'm now an avid cell phone collector.
I have bee waiting for this phone for over 2 months now with the site saying 15-25 business days when I bought it, the same product is on their site with an estimated delivery time of 5-10 business days right now...
I will change the rating if I get the phone soon in brand new condition of course. Otherwise I will have to cancel the order and contact the credit card company and Paybright to let them know what's going on here.
Not happy.
Hello,
We do apologize for the delay. We have gone over the details with you through emails. The supplier had major issues with the supply chain. Once again, I apologize for any inconvenience.
Sincerely,
I purchased a phone from them on july 3
after nearly 50 days they want to refund my money and it takes another 7 days to give back the money.
These people are just plain theifs
DO NOT BUT ANYTHING FROM THEM
REPEAT DO NOT BUY ANYTHING FROM THEM.
Dear Mehdi, We do deeply apologize for the delay. We previously discussed and forewarned about the delays with you, at which point you opted to wait. However, upon your subsequent request, we proceeded to cancel your order. Since the payment was made through Sezzle, the refund will be processed within 72 working hours. We assure you that we have every intention of issuing your refund, and kindly request an accurate representation of the events.
Overview
PDA Plaza has a rating of 2.5 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PDA Plaza most frequently mention business days, credit card and full amount. PDA Plaza ranks 22nd among Mobile Accessories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Edwin Tobar,
As we discussed on the phone, sale items take longer to ship since we get them directly from the manufacturer. This allows for cheaper prices compared to our regular prices but naturally comes with a longer delivery time—a wait time clearly stated on the product page.
We shipped your order within the indicated timeframe without any delay.