I wish I didn't have to come on here to provide my input but this is getting far out of hand.

Here's what happened:

-------------------------------------------------------------
I made a purchase of the Xperia 1 V on May 15th, 2023.

I cancelled an order before it was shipped on May 30th, 2023. They replied promptly the same day saying that they have cancelled the purchase and will refund me within 15 business days.

I followed up with them on June 20th, 2023 because I didn't received my refund yet. They replied promptly saying my refund will be process that week Friday.

I followed up with them on June 29th, 2023 because I didn't receive my refund yet. They replied the next day saying their interac has a monthly limit and they will process my refund the first Tuesday next month.

I followed up with them on July 10th, 2023 because I didn't receive my refund yet. They replied the same day saying it'll be in my PayPal account tomorrow.

I followed up with them on July 14th, 2023 because I didn't receive my refund yet. No response.

I followed up with them on July 17th, 2023. They responded saying it'll be done tomorrow morning ASAP.

I followed up with them on July 28th, 2023 because I didn't receive my refund yet. They responded to me same day saying it'll be processed tonight.

I followed up with them on August 8th, 2023 because I didn't receive my refund yet. They said it'll be processed tomorrow.

I followed up with them on Sept. 4th, 2023 because I didn't receive my refund yet. I got a response on Sept. 5th, 2023 saying it'll be processed tomorrow.

I followed up with them on Sept. 7th, 2023 because I didn't receive my refund yet. They said it'll be manually done on the weekends.

I followed up with them on Sept. 15th, 2023 because I didn't receive my refund yet. They said they'll check next week.

I followed up with them on Sept. 22nd. No response.

I followed up with them on Oct. 2nd. No response.

I followed up with them on Oct. 6th. They said it'll be processed tonight.

I followed up with them on Oct. 20th. No response.

As of late November, I've gotten no response while I've been emailing them through their "Contact Us" page and their other email they use to respond to me... when they did respond. I've also had my girlfriend email them and she got a response the next day while I'm trying to call them and email them but I hear nothing.
-------------------------------------------------------------

I've also tried calling them a few times. I got a hold of them once or twice but they couldn't do anything other than say that they will talk to their team about this issue. Getting a hold of them has been ridiculously difficult. At one point, I called them nearly every hour during a work day and always got an automated message. Maybe I have bad luck getting a hold of their line. Maybe their line is always busy and this is a non issue. Maybe I'm blacklisted but I've gotten tired of trying to get a hold of them through their phone line.

It's now been nearly half a year since I've been waiting for my refund and more than a month since my last email to them and got no response.

I don't know what to do anymore. It really feels like I'm put at the very bottom of the list and they are just holding my money. If I received the phone and they are waiting to get the phone back before issuing the refund, that's understandable. The issue here is that I cancelled my order before it was even shipped and I still haven't gotten my refund.

I see PDAPlaza responding to some negative reviews so hopefully they see this and actually work with me to address this instead of saying "It'll be processed tomorrow" or "You'll get your refund soon".

I want my refund ASAP or else I'll have to take legal action. This is really unacceptable that I have to write a scathing review in HOPES that I get a response from them because I definitely am not getting any proactive updates from them through email or phone.

It pains me to give them a negative review because other than this situation, every other time I've interacted with them has been great. I've even returned a phone back to them and they provided me a refund quickly so I don't know what is happening here.

Just wanted to give people a heads up. I've yet to receive my order after the second attempt of purchase. First time fell through due to some error through PayPal. The item in question is a Xiaomi 13 Ultra, purchased on July 3. It wasn't until the 25th day when I decided to reach out and ask for a status update. They had cancelled my order and apologized for it. They were not sure what happened but they said they would honor my previous purchase date and original purchase price if I repurchased the phone again within a couple of days. Which I did, that night after some misunderstandings through email on my end. Marc-Andre was cordial and prompt in his messages, even as far as sending me a message outside of their normal operating hours. Something I appreciated of course. Not necessary of course since everyone is entitled to their time after work. But that's beside the point of all this. Above and beyond in my initial dealings and for this minor error. The repurchase date was August 4.

I noticed that I was not charged on my PayPal and was curious about an update status to the order, so I messaged again on Aug 17. I was not sure of whether my order was processed or even what the whole process itself entailed. So I asked for some details again via email to hopefully receive more information than "we expect to receive and ship your order next week". I did receive a message again from Marc-Andre. Cordial and prompt as usual. An apology for the delay and then gets a little more specific saying it would be coming on Wednesday the next week. I did see that they charge my credit card through PayPal on the 20th, but Wednesday comes and goes with no update from their end. The next time I send another email asking for an update status they say they should be shipping it out on monday the 28 and I would receive the device on the 29. I'm a little more worried and slightly frustrated by this point. I'm generally a patient person, but at this point it's reaching a second span of the 15-25 day delivery time from my second attempt of this purchase. I sent an email relaying my concern, which may have been a little more forward than I normally get, on Tuesday since I did not receive an email regarding the tracking number, indication of shipment, or any indication of a tertiary delay to my second attempt at this order. My concern as a customer is in regards to the lack of detailed information regarding the status of my order and the failure of proactive notification of the delays and cause for delays in shipment. I am still currently waiting for my order to come through. It may seem off at this point but it seems my best option was to put up a notice of this stature in order to be recognized for more details. I have not received an email from Marc-Andre or PDAplaza in regards to this as of yet, as it has only been a couple of days. However, I hope to receive some form of email with an understanding of this situation. As I've said I'm not sure how the process for procurement of these devices go, but I would like to see this story come to a happy ending with the fulfillment of the order and a lesson learned for future growth.

I am writing this review to express my profound disappointment and dissatisfaction with the customer service and inadequate solutions provided by PDAPlaza Canada regarding my recent order. Despite multiple attempts to address the issue of a delayed shipment, both Milan and Marc-Andre from your customer service team have consistently ignored my concerns and offered subpar resolutions that fail to address the problem at hand.

To begin with, I initially contacted PDAPlaza Canada to inquire about the estimated delivery date for my order. Despite explicitly expressing my dissatisfaction with the extended delay, both Milan and Marc-Andre chose to completely disregard my concerns and instead replied with generic responses, stating that my shipment would be sent out on a particular day. This dismissive approach not only reflects a lack of empathy towards the inconvenience caused but also demonstrates a lack of commitment to resolving customer issues effectively.

Furthermore, despite my repeated attempts to communicate the need for compensation due to the significant delay in my shipment, both Milan and Marc-Andre failed to acknowledge this request. Rather than addressing the issue of compensation for the inconvenience caused, they simply reiterated the expected shipping date without any mention of appropriate compensation or alternatives to rectify the situation.

The complete disregard for my concerns, coupled with the inadequate responses received, has left me deeply dissatisfied with my experience with PDAPlaza Canada. As a customer, I expect a certain level of professionalism, empathy, and a genuine commitment to addressing and resolving issues. Regrettably, this was entirely absent in my interactions with your customer service team.

Based on my experience, I strongly advise potential shoppers to reconsider purchasing from PDAPlaza Canada. Here are a few reasons why:

1. Poor customer service: The lack of responsiveness and disregard for customer concerns displayed by Milan and Marc-Andre raises serious doubts about the level of customer service provided by PDAPlaza Canada.

2. Inadequate solutions: Despite raising valid concerns about delayed shipments, the customer service team failed to provide satisfactory solutions or compensation, reflecting a lack of accountability and commitment to customer satisfaction.

3. Ignored requests for compensation: Milan and Marc-Andre consistently ignored my requests for compensation, demonstrating a lack of understanding and willingness to address the inconvenience caused by the delay.

4. Unprofessionalism: The dismissive and generic responses received from Milan and Marc-Andre further highlight a lack of professionalism and a failure to meet customer expectations.

5. Excessive product fulfillment time: In addition to the delayed shipment, I would like to highlight the issue of excessively long product fulfillment time. Despite the initial estimate indicating a one-month fulfillment period, my order took two months without any clear explanation or updates from PDAPlaza Canada. This extended waiting period not only showcases a lack of efficiency in their order processing but also demonstrates a disregard for customer expectations and satisfaction. Shoppers should be wary of such significant delays in product fulfillment when considering purchasing from PDAPlaza Canada, as it may greatly disrupt their plans and lead to frustration.

In light of these factors, I strongly urge potential shoppers to explore alternative options and consider companies that prioritize customer satisfaction and offer a higher standard of customer service.

Salina

Their "terms of use", and the fact that it's a registered company in Quebec got my confidence to trust them. I deeply regret now as I wasted a lot of time, and now trying to get my money back looks challenging.

My timeline:

- 16 nov: Purchased a device on pdaplaza.ca through Interac for 1680$. Received no receipt, no proof of purchase. Hmm.
- 21 dec: I haven't received the device in the agreed delay (max 25 business days, as per terms of use)
- 23 dec: I notify them, their reply: "We expect to receive and ship your order end of next week with the tracking number"
- 30 dec: End of next week. No news.
- 4 jan: After couple back/forth, their reply: "There was a delay in the customs due to the holidays".
- I lost confidence/patience and decide to cancel and ask for refund (while I can as, as per terms of use).
Their reply "No problem, I contacted the account manager. The refund transaction might take 7-10 business days to process as stated in our Terms of Use 3.9."
- 17 jan: Still no news, so I ask. Reply: "The refund will be processed within 48 hours."
- 20 jan: Again no news. If I ever hope to be refunded, I have to resort to legal. I notify I'll act on 25th if not refunded, and sent formal notice draft.
Their reply: "I do deeply apologize for the inconvenience. We're having technical difficulties with the payment gateway that processed this transaction. The bank techies promised it will be fixed by the weekends, the refund will be processed on Monday."
- 23 jan: Monday passes, no news.
- 25 jan: Still no news, so I start some actions then notify them.
Moments later, they finally refunded half of the amount due through interac. Their reply: "(...) second half of the full refund will be done on Friday."
- 27 jan: Friday passes, no news.
- 28 jan: Satuday received interac e-transfer for the balance.

From what I read from other's experience, this will drag on forever unless you actively take action.
Their "refund gateway" is clearly not working well if I look at old posts... Took me 5 minutes to send the full amount through Interac, they obviously have no reason to not do the same back.

Employee "Milan" is very polite and reply quickly (at night), which adds up to the confidence.
Delay, issues, those could happen with any business. It's understandable...until it's becoming repetitive, then it's clearly their manner of operating.

They also have complete disregard to their own terms of use (shipping/refund deadlines) which is quite unexpected for a registered company.

I wasted 73 days since...

I'd like to thank everyone who left their experience on this site. That was useful to get the truth out of this mess.